Lobby

Reviews of The Kunlun Beijing

4.5 out of 5
The Kunlun Beijing
No.2 Xinyuan South Road, Chaoyang District, Beijing, Beijing

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 136 reviews" "
Rating 8 - Good. 52 out of 136 reviews" "
Rating 6 - Okay. 16 out of 136 reviews" "
Rating 4 - Poor. 6 out of 136 reviews" "
Rating 2 - Terrible. 3 out of 136 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

10/10 Excellent

TAEYOUNG

Business traveller, Travelled with family, Travelled with group
Stayed 1 night in Nov 2021

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of the restaurants were closed, I spent a long time trying to get up to the 29th floor but there were no signs telling me it was closed.
Stayed 2 nights in Apr 2021

10/10 Excellent

Yuuki, C.I.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is Fantastic, good service and location, excellent hotel.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Angela..Elliott, Vancouver. BC. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well. Established. Hotel built approx 40 yrs ago - very large - staff attentive Rooms large & tastefully decorated ... many amenities in bathroom - comfortable close to metro station
Stayed 1 night in Sep 2018

4/10 Poor

john , ohio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but very difficult staff.
None of the staff was very fluent in English making it difficult to get issues resolved. Very expensive on everything. Just to sit in the lobby you have to buy tea at 100 RMB otherwise you have to stand. Their breakfast is $35 USD. Don’t waste your money. The breakfast was horrible and completely over priced.
Stayed 8 nights in Nov 2017
Response from vivian on 22 Nov 2017
Thank you for taking time to write about your stay with us. We highly appreciate all your advices and suggestions about our service. We have already transferred your comments to relevant departments and let them notice that on service skills training. It is comments like yours that help us improve our training and the service we provide to our future guests. I truly hope we will have the honor of welcoming you back sometime soon!

8/10 Good

Vivian, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Very good room, accessible, easy to find out, good attention of the waiter.
Stayed 1 night in Jul 2017
Response from Zhang Wei on 6 Jul 2017
Thank you very much for your support to The Kunlun Beijing. In order to bring you the best quality service, we will make unremitting efforts!You are always welcome to stay with us!

6/10 Okay

KH, Singapore

Disliked: Staff & service
Can book a better hotel with that kind of price.
I personally feel room is abit too small especially the toilet. The moment i open the toilet's door, it will hit the bathtub. Furnishings are consider quite old in my opinion too. The aircon is not working very well for my room too. At 15 degree, i can still sweat inside my room. Aircon is not cold enough. Worst experience is my first impression of the staff at the check-in counter. There are some trainees working at the check-in counter when i checked in. The female trainee who is helping me is extremely unfriendly and rude. She seems impatient too when i tried to ask her how to get to a destination and what are the good places for meals around the hotel. Her replies to me are rude and she dont even bother to ask around when she do not know the answers to my questions. She just replied not too sure. First impression of the hotel is bad due to this staff.

8/10 Good

WAI MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place!!
From the arrival to the departure it was a very pleasant stay !!

10/10 Excellent

Michael, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
Very pleasant hotel, friendly stuff with acceptable english. Perfect value for money

6/10 Okay

Robert, West Palm Beach

Disliked: Staff & service, property conditions & facilities, room comfort
Underwhelmed
The lobby and shops were high end and luxurious to the point of being uncomfortable. Very impressive though. HOWEVER, when I entered my room I was appalled at how small it was. Not even anywhere to open my suitcase. I have stayed all over China and this was the smallest room I have encountered; including Hong Kong. I will say the furnishings were nice although a bit worn. The bathroom was microscopic with a tub-shower combination the likes of which I would expect in a Motel 6. The room was costly but the mini-bar and breakfast were reasonable. With all of the other amazing choices I would not recommend staying here unless you are entertaining in the lobby.

10/10 Excellent

Helen , J NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel .Perfect for everything l
I am very pleased by all the conditions of this hotel. Beautiful lobby and spacious room upgraded . Contemporary room design especially bathroom . Good price and value for the level of this hotel. I would say this hotel is much better than some of the five star hotel in this area . I would love to stay here everything I am in Beijing from now on . Love it

4/10 Poor

Jeff, Calgary

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Room Temperature Problem
Awesome hotel - great service and convenient location. Front desk service very good. One major problem. It was a boiler room. The room temperature was around 30 degrees C and the air conditioning did not work. Maintenance was called and did not have a solution. No follow up or care. Ended up being very uncomfortable stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a different experience!
I stayed at a suite a few years ago and it was good, very beautifully decorated and felt absolutely 5 star; however, this trip I was put to a "standard" room and what a different it is - below standard, small, aged, narrow corridor, old carpet. I ended up happily move to another hotel .... so if I were to come back again will need to book a suite on a higher floor instead.

10/10 Excellent

jesse, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option, very close to San Li Tun
My stay overlapped with APEC, so there was some rather intrusive security in the lobby, but the staff was friendly and helpful the whole time. My only complaint was the buffet breakfast -- while the food was fine, 200 RMB is pretty extreme for any breakfast.

2/10 Terrible

Alex, Mauritius

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Look like a 5 star but it actually isn't
It is difficult to communicate in China if you are not local and don't speak Chinese. Everything is complicated when you are visiting China: asking directions, ordering food etc.... And at the hotel it is the same as outside. The people barely speaks English. Which you would not expect from a 5 star hotel So this really does not help. A lot of the personnel were trainees that did not know their job and were either not or poorly trained. Everything appears like a 5 star but when you go into details this is far from reality. For exmple, I tried the hotel expensive Japanese restaurant. The dishes were very expensive. They even serve me Wasabi off the tube that they put on the table. The waitresses stayed next to our table at 5 feet. They serve hot beer. The worst is there was not even a manager at the time where I was in 9.30 pm. And the rest of the employees were " trainees" that spoke no english. In 3 days, I changed room 3 times. The first two were dirty. And the third one was actually clean. The bedding I think is chinese standard, it is very hard. So overall, this hotel is more than disappointing.

6/10 Okay

BANH JJ, UK

convenient for business trip
The breakfast is not worth the price. The hotel is clean. Good and convenient for business trip.

10/10 Excellent

E, Sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Service was great, rooms were comfortable. The television signal is slightly weak though. Other than that, perfect experienxe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent location and services. Only drawback is that the non-smoking room still has a smell of smoke. I wonder if it's due to the central air conditioning.

8/10 Good

Chris, C.

Liked: Cleanliness, property conditions & facilities
Decent Hotel, Not What I Expected
The room was very clean but very small. It was advertised the room would have a bathtub but there was none. Soundproof rooms (or just no one else around) gave a true sense of comfort. No refrigerator. Light switches were confusing. A great room but could be better.

10/10 Excellent

Miro, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect business hotel
Perfect hotel for biz travel. Try the japanese restaurant is a must.

6/10 Okay

Wenli, USA

Liked: Room comfort
Compare with before, their service getting lower level. The employee looks no-training well

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tim, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business architect

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ulzii, Mongolia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
confy beds
breakfast was not included

8/10 Good

mediaverite, Canada

Liked: Cleanliness, staff & service, room comfort
Perfect... Almost
The Kunlun is a very well situated 'Chinese' hotel in which the clientelle is predominantly Chinese. It is well-run and super efficient - with an abundance of helpful staff to answer every need you may have. The quality of the english spoken at the hotel leaves a lot to be desired - but there was always one of the waitresses or one of the frint desk staff that had an adequate command of english to make things run smoothly. We were upgraded to better rooms the last time we were at the Kunlun and the rooms were lavishly appointed and very impressive. The food in the breakfast room is abundant and very varied with plenty of choice for both the western visitor and the more numerous Chinese guests... but the Kunlun's one great drawback is the presence of cigarette smoke - everywhere with the hotel management seemingly indifferent to deterring their clientelle from smoking in the public areas. Hence breakfast (for us) was spoiled on more than one occasion by smokers nearby chain-smoking through their meal. The elevators smelled of smoke as does the lobby and the public restrooms. This seemed to be of no concern to the Chinese at the hotel and perhaps - despite the obligatory warning signs posted in the public spaces - they were totally ignored without management interceding. However, if smoking isn't something that bothers you, the Kunlun is an otherwise well-run and well-situated hotel that has much to recommend it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Zoomzoom, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch Hotel in Convenient Location for Busines
Hotel has always been nice but recent renovations only improving things. Room was first class. Staff professional and friendly. Location convenient for business although farther away from tourist attractions. Very good for meeting business customers. One nit pick -- ventilation in the 2nd floor coffee lounge not great and a lot of smokers there.

10/10 Excellent

MARIO, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, beautyfull,central located
for a bussines vacations trip was very good hotel, i recomend this hotel. The food on place is expensive,need check the bill when pay to me charge me the doble so need ask to correct,the front desk staff girls are really nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel the non-smoking rooms can smell like smoke but they will relocate you if needed. Until the construction is finished try to get a room on a higher floor. The included breakfast is a great deal!

8/10 Good

Johnson, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Great Week Stay
Hotel close to subway. Walking distance to sone very good restaurants. 35-40 RMB taxi to major tourist sites. Staff friendly. Duty manager spoke good English. Breakfast buffet fantastic but should try get it included in room price otherwise pricey.

8/10 Good

M Johnson, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding in Beijing
Good location. Helpful staff. Guest service manager always spoke good English and could take care of any problems or get you the service you needed.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Eliza, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
The airconditioning in the room was not optimal. An engineerer was sent to the room to fix but still not improving. Then without request, they moved me to a much bigger room with 2 airconditioner and the cooling effect is much better. Good service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel cost of items high
I lived in China for 2 and half years in 2005. This is one of the nicest hotels in China I have stayed in. The rooms and public areas where spotless. The beds are super soft which can be rare in China. The staff English was ok. The major downside was the cost of items in the hotel, such as bottle of waters and laundry. I don't mind a mark up for using the hotel shop or buying bottles of water in the room. But the same bottle of water costs 2 RMB across the street is 65 RMB in the room. That is an over 300% mark up. If the water bottle was 10 or 15 RMB I would not care. Same for laundry services.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Internet problems
The wi-fi connection in the room was terrible. I told the hotel but they were unable to fix it and they refused to let me use the business centre free of charge to send emails.

8/10 Good

Gina, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and cozy the service is good and the location is perfect for business

10/10 Excellent

Elissa, Vail, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business trips
Wonderful, as always!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation
A wonderful hotel with very helpful staff. Prices in lobby bar,meeting room and cost of additional breakfast exorbitantly high Compared with other hotels in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Place to stay
Very pleasant stay with nice amenities and well located, well priced would stay there again

10/10 Excellent

Ingeborg, Copenhagen, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I was upgraded to a wonderful room, I liked every moment of my stay. All staff whom I was in contact with were kind and efficient. This is a perfect hotel for business travellers as well as people on vacation. I would not bring children.

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
air conditioning not working properly
Temperature was centrally controlled, so we found the room very hot most of the time.

10/10 Excellent

Jasmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Kunlun
Excellent Hotel. I really recomend it. Rooms were fantastic. Bthrooms were even better.very well located hotel. All cabbies know it. Staff very helpfull. However since most chinese do not speak English, it is recomended to ask the concierge to write the address in Chinese before leaving the hotel.

6/10 Okay

Tracy, Connecticut

Liked: Cleanliness, property conditions & facilities
Nice hotel very close to subway station
We got off on the wrong foot at this hotel - the check-in line was barely moving, so an employee directed us to check in on the 29th floor. We went up the glass elevator and were waited on right away. We were a little early, so they held our bags and we went downstairs for lunch. After an hour, we went back up and our bags were still there, but we were told our room was all set. The keys didn't work on the first trip, then when they finally did work, the room was indeed not ready. We went back again and were given a new room. In America, the hotel staff would have tried to give an upgrade or something because of the inconvenience, but it is apparently not something they do in China. Besides all of this, our stay was good. The room was clean, but the bed was a typical Chinese bed - very hard. The location was convenient to the subway, a mall and some good restaurants.

10/10 Excellent

D., New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars Still Shine
The outward appearance of the hotel appears dated, but inside tells a different story: An elegant remodeled hotel with excellent service, and a great alternative to the flashy modern 5 star properties at half the price. Attracts a diverse, interesting and predominantly business clientele, not full of tourists. There are a few small negatives. Compared to the new Westin across the street, Kunlun's swimming pool and health club are microscopic, and the breakfast lags, but only a little (but it is free for the first guest). The nightclub offers great music, but I found it empty on 3 separate attempts.

10/10 Excellent

Michael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort