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"Front desk staff were lovely. The hotel itself is very nice, room was a bit run down - missing faucet handle bit, needing a little tlc overall. Sheets seemed clean but I found hair that wasn’t mine around the room. My biggest complaint though isn’t with the hotel itself but instead the restaurant within the hotel. No matter when I called or how many times, they never answered. Not once during my entire stay. Reception tried to connect me - no luck. When I went to the restaurant they told me they couldn’t do lattes or coffee to go although earlier people were taking hot drinks to go. They were out of gluten free toast although it’s on their menu as something available daily. Room service was a big let down. Other people seemed to have the same issue."

"This is like faulty towers where the maintenance man is the bar man etc etc found it v odd to have nowhere to hang clothes not even hooks on back of doors yet you get a luggage holder in a room that barely has room for a chair. Quite amusing really. Aircon doesn’t work and windows rattle in the wind when left open. Nice bed and shower but …"

"Location near Luton Airport. Can walk to terminal in about 7 minutes. Getting to hotel from train not super easy … need cab or Dart to airport then short walk or 30 minute walk from train. Hotel is adequate, not fancy. Price good. "

"It’s convenient no frills hotel near the airport, right on the doorstep of Luton Parkway, which is why I use it frequently to travel into London and stay over"

"Comfortable, quiet and clean. The restaurant is conveniently located on site and had a nice range of meals and drinks to choose from. Staff on arrival were attentive and helpful."

"Air conditioning didn't seem to be functional. Far too hot in the rooms and no control for guests "

"Welcoming staff as we arrived late. Room tired but serviceable. Not sure about door mat between bedroom & bathroom. "

"The room was full of clothes moths. We reported this to the staff who didn’t seem to be interested. The carpets, particularly in the communal areas were dirty and worn. "

"Excellent value room. Quiet and comfortable accommodation, free parking and good choice of food options (buffet dinner or bar menu) "