Bayfield Mall

This hotel is clearly outdated, and you’re largely paying for the location rather than the quality of the property. The carpets in the hotel room had visible stains that appeared not to have been properly cleaned, which gave a poor impression of cleanliness. We also reserved a stroller in advance, but it was not available when we arrived, creating an unnecessary inconvenience at check-in. Overall, while the location is convenient, the condition of the hotel and lack of attention to guest requests did not justify the price.

Location is great, staff and service exemplary. We were very happy with our stay

I was concerned when I arrived because I was in the heart of downtown during the World Cup, and this clearly was a bustling location. The clientele all appeared well-heeled and ready for a good time. I personally prefer a low key quiet stay, and I expressed that desire to the staff. They reserved me a beautiful room on a higher floor. I told them that I am partial to quite few pillows and found a veritable pillow fort waiting for me! I had asked for a steamer to prepare a dress for an event I was attending and one was brought to me almost immediately. The staff were incredibly warm and welcoming. The hotel itself if beautiful. Truly the only constructive feedback I could give was that there was no jam with my croissant, and no English Breakfast tea in my room. Both entirely non-issues. I will absolutely be staying here again.