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"Expensive htl. Lift was slow. Bfast always can’t find seat. Parking lack of space"

"Room are very tidy and spacious. Good Breakfast line up. Check in and check out is very smooth"

"Visited Grand Mercure in 2026, after the refurbishing. The landscaping works at the entrance is still being upgraded, and the entire hotel looks brand new. The team of staff were all efficient and warm, from the reception, concierge, to the Ambrosia Restaurant. They have a convenient shuttle to the mall, with a brand new van. The kueh lapis and grilled sausages at the breakfast buffet were delicious, and the chefs did the grilling on the spot. Will be keen to try the Sup Buntut next time around. Will definitely recommend travellers to visit this hotel, excellent experience in Batam. "

"Food was fantastic."

"Nice place for a quick getaway"

"We wanted to pop over the national park but was told that we needed to especially book for this and they don't accept walk-ins. We didn't manage to try the spa as it was full when we were free."

"The pool area is quite narrow. To make things worse, smoking was allowed anywhere. It could also be no one was enforcing no smoking at the poolside. I was with my kids and we have to keep moving to different parts of the pool to avoid 2nd hand smokes."

"Pool was very well maintained and clean. Saltwater lagoon was an interesting feature as well."

"Wifi was not stable and signal kept dropping. Frustrating and took time to reply to my emails. Room was quite dated and please do not believe the pictures on the website. The toilet tiles were stained and heavy black build up between the grouting. I choose a non smoking room, but clearly there were other rooms smoking on the same floor. Better hotel rooms in the city at that price point. "