I’ve been renting places on VRBO and the like for over 10 years, multiple times per year and in many countries and have never been so badly treated! I have never in my life written a bad review, but I feel it's my duty to do so here!
Let's begin with the cottage. No, it's not a house! There so were many little things that I usually overlook, like no washer detergent, no dish detergent, no coffee filters, not really working AC, the most uncomfortable mattresses ever!!!, etc... And don't even get me started on the "professionally cleaned" thing! There was a several months old spider web in the kitchen and cigarette buds all over the yard...The basement was disgusting! No way someone can sleep there! I dreaded going there to do the laundry and flip back on the circuit breaker. Yep, you can't use the microwave while the AC in the bedroom is on. All these are things I could deal with and I didn’t even mention to the owners. What really made me angry and feel unwelcome, is the lack of care from them when there are problems that are important!!
After spending two hours shopping and preparing food for the grill, I found out that there was no gas! When I told them, instead of an apology, I got "did you see the spare tank?"! Yes, I did see the spare tank. It was EMPTY!!! It was 8:00 PM already and I had to think of something to cook with two starving teenagers waiting to be fed!
There were two reasons I picked this place. I could bring my dog and I could fish from the boat. Well, we took the boat out, but we couldn’t even make to the middle of the lake. The battery was dead! We had to swim back pulling the boat behind us! I obviously sent a text to the owners telling them about it. And what was their reaction? "We will not be back till the end of the week." What? Well, that was a week away and the end of our stay! Any other owner would have apologized and run back the next day with a new battery! Not them! Absolutely indifferent!! They told me I can go to Walmart and buy a battery! I wanted to keep the kids happy, so I actually went, just to find out that they don't have deep cycle batteries! When I contacted the owners about it, there was no response of any kind!!! I mean nothing! Like they were irritated by me!
I paid a pretty hefty price to stay a week in a dirty, unequipped shack with terrible beds! I think I had the right to be treated like a customer, not like someone who is bothering them!
Find another place!