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Reviews of Four Points By Sheraton Barranquilla

4 out of 5
Four Points By Sheraton Barranquilla
Carrera 53 N 79 - 212, Barranquilla, Atlantico

Reviews

9.2

Wonderful

Rating 10 - Excellent. 454 out of 674 reviews" "
Rating 8 - Good. 152 out of 674 reviews" "
Rating 6 - Okay. 42 out of 674 reviews" "
Rating 4 - Poor. 13 out of 674 reviews" "
Rating 2 - Terrible. 13 out of 674 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous
Stayed 2 nights in Apr 2024
Response from FOURPOINTS BY SHERATON BARRANQUILLA on 10 Apr 2024
Dear Mr. Lopez,What an honor to see your review and know that you had a pleasant stay in the time that you had with us.We hope to have you here more often,Dear guest, thank you so much for taking the time to give us and score and let us know how it was your time with us. It is an honor to be aware of this kind of comment. We will be waiting to have you again in FPS Barranquilla.Cordially,Alexandra GuevaraGeneral ManagerFourPoints by Sheraton Barranquilla

10/10 Excellent

David, Palm Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff just so kind and courteous and professional. Will definitely stay on my next trip back.
Stayed 5 nights in Mar 2024
Response from FOURPOINTS BY SHERATON BARRANQUILLA on 10 Apr 2024
Mr. Suazo for us will be a thrield to have you again in FPS Barranquilla, because this is your home and you will be welcome anytime.Thank you so much for the score on this review and for taking the time.Dear guest, thank you so much for taking the time to give us and score and let us know how it was your time with us. It is an honor to be aware of this kind of comment. We will be waiting to have you again in FPS Barranquilla.Cordially,Alexandra GuevaraGeneral ManagerFourPoints by Sheraton Barranquilla

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were friendly and always ready to help you.
Stayed 1 night in Mar 2024
Response from FOURPOINTS BY SHERATON BARRANQUILLA on 1 Apr 2024
Dear Mr. William Fernadez,It is so glad to hear that you had such a pleasant stay and that our staff was there to help you in everything that you needed, because that is our purpose so it is a pleasure to assure our service.We hope to see you again, you are welcome any time.Cordially,Alexandra GuevaraGeneral Manager

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, nice and kind, this hotel in Barranquilla Colombia shows they care about their guests
Stayed 7 nights in Mar 2024
Response from FOURPOINTS BY SHERATON BARRANQUILLA on 1 Apr 2024
Dear Mrs. Patricia Izquierdo,It is a pleasure to know that you enjoy the stays with us and our services. Let me share with you that your company is a joy for us and thanks for keep sharing momentos with us.Cordially,Alexandra GuevaraGeneral Manager

8/10 Good

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Consistent as usual
Stayed 1 night in Mar 2024
Response from FOURPOINTS BY SHERATON BARRANQUILLA on 19 Mar 2024
Dear Mr. Cinque, It is an honor to know that you took your time to give us so a great note, please receive a warm greeting from FourPoints by Sheraton Barranquilla. It is a pleasure to know you spent a great time with us. We wait for you in the next opportunity. Cordially,Alexandra GuevaraGeneral Manager.

10/10 Excellent

henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything &peaple very nice service & food
Stayed 3 nights in Mar 2024
Response from FOURPOINTS BY SHERATON BARRANQUILLA on 19 Mar 2024
Dear guest, Receive a warm greeting from FourPoints by Sheraton Barranquilla. Thank you very much for your comments and the score awarded; it is a pleasure to know you spent a great time with us. We wait for you in the next opportunity. Cordially,Alexandra GuevaraGeneral Manager.

8/10 Good

Maria

Stayed 1 night in Feb 2024
Response from FOURPOINTS BY SHERATON BARRANQUILLA on 1 Mar 2024
Estimada Sra. María,Reciba un especial saludo en nombre del equipo del FourPoints by Sheraton - Barranquilla. Agradecemos el tiempo que se tomó para compartir con nosotros la valiosa calificación sobre su experiencia durante su última visita a nuestro hotel, nos complace saber que cumplimos con sus expectativas. Esperamos recibirlo nuevamente en una próxima visita a la ciudad de Barranquilla.Cordialmente, Alexandra GuevaraGerente General

10/10 Excellent

America

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very Good
Stayed 4 nights in Jan 2024
Response from Four Points by Sheraton - Barranquilla on 5 Feb 2024
Estimado huésped, ¡Gracias por regalarnos su mejor calificación! Nos enorgullece saber que su pasada estadía en el Hotel Four Points By Sheraton Barranquilla, haya cumplido con sus expectativas. Esperamos que nos visite pronto nuevamente para tener el gusto de recibirle y seguir creando experiencias memorables. Reciba un cordial saludo, Alexandra Guevara Gerente General Hotel Four Points by Sheraton Barranquilla

10/10 Excellent

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Four Points by Sheraton - Barranquilla on 5 Feb 2024
Estimado huésped, ¡Gracias por regalarnos su mejor calificación! Nos enorgullece saber que su pasada estadía en el Hotel Four Points By Sheraton Barranquilla, haya cumplido con sus expectativas. Esperamos que nos visite pronto nuevamente para tener el gusto de recibirle y seguir creando experiencias memorables. Reciba un cordial saludo, Alexandra Guevara Gerente General Hotel Four Points by Sheraton Barranquilla

10/10 Excellent

rosnibri

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Four Points by Sheraton - Barranquilla on 5 Feb 2024
Estimado huésped, ¡Gracias por regalarnos su mejor calificación! Nos enorgullece saber que su pasada estadía en el Hotel Four Points By Sheraton Barranquilla, haya cumplido con sus expectativas. Esperamos que nos visite pronto nuevamente para tener el gusto de recibirle y seguir creando experiencias memorables. Reciba un cordial saludo, Alexandra Guevara Gerente General Hotel Four Points by Sheraton Barranquilla

10/10 Excellent

Soraya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent atencion solo 1 detalle las sabanas estaban sucias y manchadas de labial.no las canbiaron
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton - Barranquilla on 21 Feb 2024
Estimada Sra. Soraya, Reciba un cordial saludo del hotel FourPoints by Sheraton - Barranquilla. Muchas gracias por sus comentarios y la puntuación otorgada, lamento mucho el incoveniente que se genero con las sabanas, le aseguramos el cambio de estas; más verificaremos internamente con el área encargada que pasó.Tendremos muy en cuenta sus comentarios para revisar los procesos y mejorar. Le esperamos en una próxima oportunidad. Cordialmente. Alexandra GuevaraGerente General

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexandra Guevara Gerente General on 3 Jan 2024
Estimada huésped, ¡Gracias por regalarnos su mejor calificación! Nos enorgullece saber que su pasada estadía en el Hotel Four Points By Sheraton Barranquilla, haya cumplido con sus expectativas. Esperamos que nos visite pronto nuevamente para tener el gusto de recibirle y seguir creando experiencias memorables.Reciba un cordial saludo, Alexandra Guevara Gerente General Hotel Four Points by Sheraton Barranquilla

10/10 Excellent

Telly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff super helpful , facilities (pool ) clean property safe with staff and security
Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton - Barranquilla on 23 Dec 2023
Dear guest,On behalf of the entire team at Hotel Four Points By Sheraton Barranquilla, we want to thank you for taking the time to respond to this survey and giving us your opinion.We are proud to know that you enjoyed your stay at the hotel, and it is a reason for joy that you have accompanied us and given your best rating; We are focused on working to always give you and all our guests 100% satisfaction.We hope you visit us again soon to have the pleasure of receiving you and continuing to create memorable experiences.Regards,Alexandra GuevaraGeneral managerHotel Four Points by Sheraton Barranquilla

4/10 Poor

George, Palmetto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was nice all employees were very helpful. I didn’t like checkout because my stay was paid through Expedia and the front desk said that Expedia did not pay the room amount in which it quoted me. I paid $190 more
Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton - Barranquilla on 23 Dec 2023
Dear guest,On behalf of the entire team at Hotel Four Points By Sheraton Barranquilla, we want to thank you for taking the time to respond to this survey and giving us your opinion.Thank you also for receiving our call, it was undoubtedly very helpful for us to have your feedback since opportunities for improvement are evident.We hope you visit us again soon to have the pleasure of welcoming you and continuing to create memorable experiences.Kind regards,Alexandra GuevaraGeneral managerHotel Four Points by Sheraton Barranquilla

10/10 Excellent

Maria

Liked: Amenities
Nice cozy hotel. The staff was professional and ready to assist.
Stayed 4 nights in Nov 2023
Response from Alexandra Guevara Gerente General on 5 Dec 2023
Dear Guest,On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to give us your best rating and give us your opinion.We are proud to know that you enjoyed your stay at the hotel, and it is a source of joy that you have accompanied us and gave us your best rating; we are focused on working to give you and all our guests always 100% satisfaction.We hope you visit us again soon to have the pleasure of welcoming you and continue creating memorable experiences.Best regards, Alexandra GuevaraGeneral Manager

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Nov 2023
Response from Alexandra Guevara Gerente General on 29 Nov 2023
Dear Guest,On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to give us your best rating.We are proud to know that you enjoyed your stay at the hotel, we are focused on working to give you and all our guests always 100% satisfaction.We hope you will visit us again soon to have the pleasure to welcome you and continue creating memorable experiences.Best regards,Alexandra GuevaraGeneral ManagerFour Points by Sheraton Barranquilla Hotel

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included breakfast was impressive on the choices and flavors. All kinds of fruits, omelet, meats, juices, etc...it was a full buffet of fresh food and freshly prepared items all the way...I would book again just for the breakfast...
Stayed 2 nights in Nov 2023
Response from Alexandra Guevara Gerente General on 29 Nov 2023
Dear Guest,On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to give us your best rating.We are proud to know that you enjoyed your stay at the hotel, we are focused on working to give you and all our guests always 100% satisfaction.We look forward to welcoming you and continue to create memorable experiences.Best regards,Alexandra GuevaraGeneral ManagerFour Points by Sheraton Barranquilla Hotel

6/10 Okay

Luis, Cali

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They don't respect Expedia's terms. Change the rules for pay terms, the front desk people are not prepared to offer a real cause for bad practices. Unfortunately, a hot season produces bad decisions in the management team. The Bon Voy program using the Expedia platform doesn't work, The Gold level is the same as Cero. More than US$1000 was paid and no points, no better service, nothing. Great localization, nice rooms, and super breakfast, but unfortunately bad training and taking advantage with poor excuses erode all the good things.
Stayed 2 nights in Nov 2023
Response from Alexandra Guevara Gerente General on 29 Nov 2023
Dear Guest,On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to give us your best rating.We regret that the experience on your last stay was not the best, however we remind you that in order to accumulate your points and nights, the reservation must be made directly through the Marriott Bonvoy page or otherwise in the channels of attention of the Hotel as Phone or Cell.We will certainly be waiting for you to have the pleasure to welcome you and continue creating memorable experiences.Best regards,Alexandra GuevaraGeneral ManagerFour Points by Sheraton Barranquilla Hotel

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service beautiful area.
Stayed 1 night in Oct 2023
Response from Alexandra Guevara Gerente General on 29 Nov 2023
Dear Guest,On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to give us your best rating.We are proud to know that you enjoyed your stay at the hotel, we are focused on working to give you and all our guests always 100% satisfaction.We hope you will visit us again soon to have the pleasure to welcome you and continue creating memorable experiences.Best regards,Alexandra GuevaraGeneral ManagerFour Points by Sheraton Barranquilla Hotel

10/10 Excellent

claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Alexandra Guevara Gerente General on 1 Nov 2023
Estimado Huésped, ¡Gracias por regalarnos su mejor calificación!Nos enorgullece saber que su pasada estadía en el Hotel Four Points By Sheraton Barranquilla, haya cumplido con sus expectativas. Esperamos que nos visite pronto nuevamente para tener el gusto de recibirle y seguir creando experiencias memorablesAlexandra GuevaraGerente GeneralHotel Four Points By Sheraton Barranquilla

10/10 Excellent

Telly

Liked: Amenities
The property and staff were perfect . Breakfast every morning was unbelievable and all things made fresh . I couldn’t ask for better service . Laundry service was prompt and perfect so I could pack clean clothes in suitcase before I checked out . Great service above and beyond 👍👍👍🙏🙏
Stayed 4 nights in Oct 2023
Response from Alexandra Guevara Gerente General on 1 Nov 2023
Dear Guest, Thank you for giving us your best rating and feedback!We are proud to know that your stay at the Four Points By Sheraton Barranquilla Hotel met your expectations. We will share this comment with our entire team to motivate them to continue providing the best service. We hope you visit us again soon to have the pleasure to welcome you and continue creating memorable experiences.Alexandra GuevaraGeneral ManagerFour Points By Sheraton Barranquilla Hotel

10/10 Excellent

Gustavo, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Sep 2023
Response from Alexandra Guevara Gerente General on 1 Nov 2023
Dear Guest, Thank you for giving us your best rating and comments!We are proud to know that your past stay at the Four Points By Sheraton Barranquilla Hotel, has met your expectations. We hope you visit us again soon to have the pleasure to welcome you and continue creating memorable experiences.Alexandra GuevaraGeneral ManagerHotel Four Points By Sheraton Barranquilla

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal very friendly highly recommended
Stayed 8 nights in Sep 2023
Response from Alexandra Guevara Gerente General on 25 Sept 2023
Dear guest,Receive a special greeting on behalf of the Four Points By Sheraton Barranquilla Hotel team. We have been very excited with this beautiful and emotional message, we feel that we are working on the right track and that our purpose of creating memorable experiences that last over time is being fulfilled, in our next quality meeting with the entire hotel we will share these comments and congratulate them for all the commitment.We look forward to welcoming you again on your next visit to the city of Barranquilla. Best regards, Alexandra GuevaraGeneral Manager

10/10 Excellent

Edinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great location in town, restaurants and entertainment in walking distance, fantastic breakfast, clean and comfortable facilities, quality high-speed interne, parking lot available but limited. Highly recommended!
Stayed 3 nights in Sep 2023
Response from Alexandra Guevara Gerente General on 25 Sept 2023
Dear guest,Receive a special greeting on behalf of the Four Points By Sheraton Barranquilla Hotel team. We have been very excited with this beautiful and emotional message, we feel that we are working on the right track and that our purpose of creating memorable experiences that last over time is being fulfilled, in our next quality meeting with the entire hotel we will share these comments and congratulate them for all the commitment.We look forward to welcoming you again on your next visit to the city of Barranquilla. Best regards, Alexandra GuevaraGeneral Manager

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful.
Stayed 3 nights in Jul 2023
Response from Alexandra Guevara Gerente General on 17 Aug 2023
Estimado huésped,Reciba un especial saludo en nombre del equipo del Hotel Four Points By Sheraton Barranquilla.Agradecemos el tiempo que se tomó para compartir con nosotros la valiosa calificación sobre su experiencia durante su última visita a nuestro hotel, nos complace saber que cumplimos con sus expectativas.Esperamos recibirlo nuevamente en una próxima visita a la ciudad de Barranquilla.Cordialmente,Alexandra Guevara.Gerente General

8/10 Good

David, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel Facilities are fine
Stayed 1 night in Aug 2023
Response from Alexandra Guevara Gerente General on 17 Aug 2023
Dear Guest,On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to give us your opinion.We are proud to know that you enjoyed your stay at the hotel and it is a source of joy that you have accompanied us and gave us your best rating, we are focused on working to give you and all our guests always 100% satisfaction.We hope you visit us again soon to have the pleasure to welcome you and continue creating memorable experiences.Best regards,Alexandra GuevaraGeneral Manager

10/10 Excellent

Luis E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Alexandra Guevara Gerente General on 17 Aug 2023
Estimado huésped, Reciba un especial saludo en nombre del equipo del Hotel Four Points By Sheraton Barranquilla.Agradecemos el tiempo que se tomó para compartir con nosotros la valiosa calificación sobre su experiencia durante su última visita a nuestro hotel, nos complace saber que cumplimos con sus expectativas. Esperamos recibirlo nuevamente en una próxima visita a la ciudad de Barranquilla. Cordialmente, Alexandra Guevara. Gerente General

2/10 Terrible

Demetrius

Disliked: Staff & service, property conditions & facilities
The staff was terrible
Stayed 8 nights in Jul 2023
Response from Alexandra Guevara Gerente General on 1 Aug 2023
Dear guest,Cordial greetings The entire team of the Four Points By Sheraton Barranquilla Hotel appreciates the time taken to answer this brief survey, for us it is very important your feedback because it helps us to correct where we are failing, and thus be able to provide you with a memorable experience in your next stay.We are currently making changes and restructuring with respect to our staff, we regret that the service has not been as it usually is every time you visit us. We hope you visit us again soon so we can have the pleasure to welcome you and to serve you as always. Cordially yours, Alexandra Guevara Rodriguez General Manager

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Alexandra Guevara Gerente General on 1 Aug 2023
Dear guest,On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to answer this survey and give us your opinion.We are proud to know that you enjoyed your stay at the hotel and it is a source of joy that you have accompanied us and gave us your best rating, we are focused on working to give you and all our guests always 100% satisfaction.We hope you visit us again soon to have the pleasure to welcome you and continue creating memorable experiences.Best regards,Alexandra GuevaraGeneral Manager

10/10 Excellent

dorys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, solo deben tener en cuenta que los colombianos que viven en el exterior y tienen residencia fuera de colombia no pagan impuestos a la hora de pagar el hotel…
Stayed 3 nights in Jul 2023
Response from Alexandra Guevara Gerente General on 1 Aug 2023
Querido huésped, En nombre de todo el equipo del Hotel Four Points By Sheraton Barranquilla, queremos agradecerle por tomarse el tiempo de responder esta encuesta y brindarnos su opinión.Nos enorgullece saber que disfrutó de su estadía en el hotel, es un motivo de alegría que nos haya acompañado y regalado su mejor calificación. Comprendemos que tiene residencia en otro país sin embargo las políticas de migración para aplicar la excepcion del impuesto son muy claras y debe llevar marcado en su pasaporte el permiso PT. Esperamos que nos visite pronto nuevamente para tener el gusto de recibirle y seguir creando experiencias memorables. Saludos Cordiales, Alexandra Guevara Rodríguez Gerente General

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great service and Staff, special Franklin. Just need to recommend fill the minibar everyday.
Stayed 7 nights in Jul 2023
Response from Alexandra Guevara Gerente General on 1 Aug 2023
Dear Guest, On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to answer this survey and give us your opinion.We are proud to know that you enjoyed your stay at the hotel, it is a source of joy that you have accompanied us and gave us your best rating.We hope you visit us again soon to have the pleasure to welcome you and continue creating memorable experiences. Best regards, Alexandra Guevara Rodriguez General Manager

10/10 Excellent

Emmanuel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really confortable
Stayed 2 nights in Jun 2023
Response from Alexandra Guevara Gerente General on 1 Aug 2023
Dear Guest, On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to answer this survey and give us your opinion.We are proud to know that you enjoyed your stay at the hotel, it is a source of joy that you have accompanied us and gave us your best rating.We hope you visit us again soon to have the pleasure to welcome you and continue creating memorable experiences. Best regards, Alexandra Guevara Rodriguez General Manager

10/10 Excellent

Anton

Stayed 2 nights in Jul 2023
Response from Alexandra Guevara Gerente General on 16 Aug 2023
Dear guest,On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to give us your best rate.We are proud to know that you enjoyed your stay at the hotel and that the perception of service has been excellent, it's a source of joy that you have accompanied us and gave us your best rating, we are focused on working to give you and all our guests always 100% satisfaction.We hope you visit us again soon to have the pleasure to welcome you and continue creating memorable experiences.Best regards,Alexandra GuevaraGeneral Manager

10/10 Excellent

Anthony, San Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable!
Stayed 1 night in Jul 2023
Response from Alexandra Guevara Gerente General on 1 Aug 2023
Dear Guest On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we would like to thank you for taking the time to answer this survey and give us your opinion.We are proud to know that you enjoyed your stay at the hotel, that the beds in our rooms have seemed so comfortable and helped you to have a good rest; it is a source of joy that you have accompanied us and gave us your best rating; we are focused on working to give you and all our guests always 100% satisfaction. We hope you visit us again soon so we can have the pleasure to welcome you and continue creating memorable experiences. Best regards, Alexandra Guevara Rodriguez General Manager

10/10 Excellent

GIL

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautifully kept, but lack of parking. Also, even when I had a great timedue to the great staff and location of the hotel, is important to mention that there was minimum staff at all time durinf breakfast. That caused, delay i service which it was not appreciated by any of the guests including me.
Stayed 3 nights in Jul 2023
Response from Alexandra Guevara Gerente General on 1 Aug 2023
Dear Guest, On behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we want to thank you for taking the time to answer this survey and give us your opinion.We are proud to know that you enjoyed your stay at the hotel, it is a source of joy that you have accompanied us and gave us your best rating; we are focused on working to give you and all our guests always 100% satisfaction. We hope you visit us again soon to have the pleasure to welcome you and continue creating memorable experiences. Best regards, Alexandra Guevara Rodriguez General Manager

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 8 nights in Jun 2023
Response from Alexandra Guevara Gerente General on 24 Jun 2023
Estimada Sra Judith, Reciba un especial saludo en nombre del equipo del Hotel Four Points By Sheraton Barranquilla.Agradecemos el tiempo que se tomó para compartir con nosotros la valiosa calificación sobre su experiencia durante su última visita a nuestro hotel, nos complace saber que cumplimos con sus expectativas. Esperamos recibirlo nuevamente en una próxima visita a la ciudad de Barranquilla. Cordialmente, Alexandra Guevara. Gerente General

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location & fast reliable WIFI
Room size was good, housekeeping kept the room organized and clean. Loved the rain shower head with the strong water pressure. Hot and cold water and A/C is good. The hallways smelled nice and were vacuumed several times during my week stay. Excellent breakfast buffet with a nice variety of food, perfect location, lots of restaurants and supermarket within walking distance. The staff is very welcoming and happy to assist. Front desk staff Samuel and Andres, 2 Bellboys and Freddy the waiter for Breakfast have excellent customer service skills.
Small pool but great view from roof top
Stayed 8 nights in Jun 2023
Response from Alexandra Guevara Gerente General on 24 Jun 2023
Dear Ms. Gloria, Receive special greetings on behalf of the Four Points By Sheraton Barranquilla Hotel team.We appreciate the time you took to share with us the valuable rating about your experience during your last visit to our hotel, we are pleased to know that we met your expectations. We have been very touched with this beautiful and emotional message, we feel that we are working on the right track and that our purpose of creating memorable experiences that last over time is being fulfilled, in our next quality meeting with the entire hotel we will share these comments and congratulate them for all the commitment.We look forward to welcoming you again on your next visit to the city of Barranquilla. Best regards, Alexandra Guevara. General Manager

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great job!!
Stayed 4 nights in Jun 2023
Response from Alexandra Guevara Gerente General on 24 Jun 2023
Estimado Sr Alejandro, Reciba un especial saludo en nombre del equipo del Hotel Four Points By Sheraton Barranquilla.Agradecemos el tiempo que se tomó para compartir con nosotros la valiosa calificación sobre su experiencia durante su última visita a nuestro hotel, nos complace saber que cumplimos con sus expectativas. Esperamos recibirlo nuevamente en una próxima visita a la ciudad de Barranquilla. Cordialmente, Alexandra Guevara. Gerente General

10/10 Excellent

Layhonel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Alexandra Guevara Gerente General on 24 Jun 2023
Dear Mr. Layhonel, Receive special greetings on behalf of the Four Points By Sheraton Barranquilla Hotel team.We appreciate the time you took to share with us the valuable rating about your experience during your last visit to our hotel, we are pleased to know that we met your expectations. We look forward to welcoming you again on your next visit to the city of Barranquilla. Best regards, Alexandra Guevara. General Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly, some of them speak English. The breakfast was great and everything looks clean. There's a great Italian restaurant across the street and a Japanese next. Good location.
Stayed 3 nights in Jun 2023
Response from Alexandra Guevara Gerente General on 24 Jun 2023
Dear Mr. Steven, Receive special greetings on behalf of the Four Points By Sheraton Barranquilla Hotel team.We appreciate the time you took to share with us the valuable rating about your experience during your last visit to our hotel, we are pleased to know that we met your expectations. We look forward to welcoming you again on your next visit to the city of Barranquilla. Best regards, Alexandra Guevara. General Manager

10/10 Excellent

Juan Camilo

Stayed 4 nights in May 2023
Response from Alexandra Guevara Gerente General on 24 Jun 2023
Estimado Sr Juan Camilo, Reciba un especial saludo en nombre del equipo del Hotel Four Points By Sheraton Barranquilla.Agradecemos el tiempo que se tomó para compartir con nosotros la valiosa calificación sobre su experiencia durante su última visita a nuestro hotel, nos complace saber que cumplimos con sus expectativas. Esperamos recibirlo nuevamente en una próxima visita a la ciudad de Barranquilla. Cordialmente, Alexandra Guevara. Gerente General

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service
We did not like the beds. They are small and VERY soft.
Stayed 1 night in May 2023
Response from Alexandra Guevara Gerente General on 31 May 2023
Dear Mrs. OlsonOn behalf of the entire team of the Four Points By Sheraton Barranquilla Hotel, we would like to thank you for taking the time to answer this survey and give us your opinion.We carefully read your comments regarding our beds, I would like to tell you that the hotel also has rooms that have semi-orthopedic mattresses and a little harder for all our guests who have this requirement; whenever you visit us you can let us know your preference during check-in, this way we will assign a room tailored to your needs.We hope you will visit us again soon to have the pleasure to welcome you and allow us to create memorable experiences with you. Best regards, Alexandra Guevara Gerente General

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great stay. Clean room. Strong water pressure in shower. Good breakfast. Friendly staff. Comfortable bed.
Stayed 3 nights in May 2023
Response from Alexandra Guevara Gerente General on 25 May 2023
Dear Guest Thank you for your good rating and excellent review! We hope that your recent stay at the Four Points By Sheraton Barranquilla Hotel exceeded your expectations. We are proud to know that you enjoyed your stay at the hotel, and it is a source of joy that you have accompanied us and gave us your best rating; we are focused on working to give you and all our guests always 100% satisfaction.Best regards.Alexandra GuevaraGeneral Manager Hotel Four Points By Sheraton Barranquilla.

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great reception from staff made us feel very welcome. We asked for an additional roll-away bed and we got it within 10 minutes of arriving at our room. We had a drink downstairs before dinner on the outdoor deck- enjoyed locally brewed craft beer. Before dinner we swam in the outdoor pool on the rooftop and then had a really outstanding meal at the hotel restaurant. In the US we don't typically think of hotel restaurants as being a preferred choice for food but in Coloumbia we had wonderful meals at the 4-Points and other hotel restaurants. It was a real treat and really reasonable. Great experience for us.
Stayed 1 night in May 2023
Response from Alexandra Guevara Gerente General on 25 May 2023
Dear Guest Thank you for your good rating and excellent review! We hope that your recent stay at the Four Points By Sheraton Barranquilla Hotel exceeded your expectations. We are proud to know that you enjoyed your stay at the hotel, and it is a source of joy that you have accompanied us and gave us your best rating; we are focused on working to give you and all our guests always 100% satisfaction.Best regards.Alexandra GuevaraGeneral Manager Hotel Four Points By Sheraton Barranquilla.

6/10 Okay

Alexander

Stayed 5 nights in Apr 2023
Response from Alexandra Guevara Gerente General on 25 May 2023
Apreciado huéspedPara nosotros, el equipo de trabajo del Hotel Four Points By Sheraton Barranquilla, es de suma importancia brindar experiencias memorables a nuestros huéspedes.Nos gustaría saber más detalles de su reciente experiencia en nuestras instalaciones, por lo cual, le agradecemos de antemano nos escriba a calidad.fpsbarranquilla@ghlhoteles.comEsperamos verle nuevamente en ésta, su casa.Reciba un cordial saludo.Alexandra Guevara Gerente General

6/10 Okay

Tamer

Stayed 1 night in May 2023
Response from Alexandra Guevara Gerente General on 25 May 2023
Estimado huésped ¡Gracias por el tiempo tomado para dejar esta opinión! Vemos que su calificación fue un 6/10, lo que para nosotros es un motivo de alerta y atención, es por este motivo que me gustaría que nos contará un poco más de su estadía y las experiencias que no le permitieron tener el 100% de satisfacción. Para nosotros es muy importante su retroalimentación porque nos ayuda a corregir en los que estamos fallando, y de esta forma poderle brindar en su próxima estadía una experiencia memorable.Nos sentiremos complacidos de recibirle en su próxima visita. Alexandra GuevaraGerente General Hotel Four Points By Sheraton Barranquilla

10/10 Excellent

Gerald

Stayed 2 nights in Apr 2023
Response from Alexandra Guevara Gerente General on 25 May 2023
Estimado huésped ¡Gracias por su calificación! Esperamos que su reciente estadía en el Hotel Four Points By Sheraton Barranquilla, haya excedido sus expectativas. Le deseamos un pronto retorno a esta, su casa. Reciba un cordial saludo.Alexandra GuevaraGerente General Hotel Four Points By Sheraton Barranquilla

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelent hotel!
Stayed 1 night in Apr 2023
Response from Alexandra Guevara Gerente General on 2 May 2023
Estimado huésped¡Gracias por su calificación! Esperamos que su reciente estadía en el Hotel Four Points By Sheraton Barranquilla, haya excedido sus expectativas.Le deseamos un pronto retorno a esta, su casa.Reciba un cordial saludo.Alexandra GuevaraGerente General Hotel Four Points By Sheraton Barranquilla

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been in a several hotels in Barranquilla and this is one of the best. Clean. Good food. Close to nice places.
Stayed 4 nights in Apr 2023
Response from Alexandra Guevara Gerente General on 2 May 2023
Estimado huésped¡Gracias por su calificación! Esperamos que su reciente estadía en el Hotel Four Points By Sheraton Barranquilla, haya excedido sus expectativas.Le deseamos un pronto retorno a esta, su casa.Reciba un cordial saludo.Alexandra GuevaraGerente General Hotel Four Points By Sheraton Barranquilla

10/10 Excellent

Alexander

Stayed 7 nights in Mar 2023
Response from Alexandra Guevara Gerente General on 2 May 2023
Estimado huésped¡Gracias por su calificación! Esperamos que su reciente estadía en el Hotel Four Points By Sheraton Barranquilla, haya excedido sus expectativas.Le deseamos un pronto retorno a esta, su casa.Reciba un cordial saludo.Alexandra GuevaraGerente General Hotel Four Points By Sheraton Barranquilla