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"Pictures no resemblance to hotel rooms. We found out that it’s two buildings and we were staying in the other half next door to reception. Parking, was told it’s about £15 for a night and isn’t onsite, however road parking is free from 6pm to 8am and then £4/hour up to 2hrs. The building has a manual keypad on the door which was broken and the door was just open. No reception or staff to monitor who is coming or going. You then have to traverse a maze of corridors and staircases with unclear signage as to what rooms are located where. ( another couple also couldn’t find their room). Having finally gone down three different corridors and staircases we managed to find our room. The general state of the corridors and carpet are in very bad condition and dirty. In the room, the carpet is just as dirty as out in the corridors. Our room had bits of tissue on the floor along with chewing gum and several iron imprints. Most of the furniture was sticky to touch and also all the drawers had staining in the bottom of them and two didn’t even have bottoms in them as they were broken. In the bathroom, there was ancient dried on urine all over the base of the toilet and the shower had mould and hair all over it. There were no towls in the room so had to go back outside to reception to ask. Bed linen was clean though. Despite booking breakfast, we were told that there isn’t any as the kitchen is closed for refurbishment. Also TV doesn’t work as not connected to the internet or aerial. "

"The room was quite dirty. Nail clippings on bathroom floor, and dirty walls. "

"Have stayed in the Sandman on numerous occasions. Nice rooms, really comfy beds. Good food and bar has a good selection. Staff all very friendly. Good central location"

"Car park was full at the rear of building but they have another car park further up which we were not aware of. Staff were really friendly and bar was nice but a bit pricey.Breakfast was great and worth the extra to booking. Location is great for local shops and transport links. We would stay again if in the city."

"Very modern with our room very comfy and well setup for a couple on a short visit to the city"

"Good breakfast very near all amenities "

"Beautiful location, pet friendly, our pup now demands to be called princess poppy as the staff treated her like royalty."

"Lovely location and looks like a good gym although didn’t have time to use. No one available at bar etc as limited staff but got served. Extra charge for late check out and breakfast average, not cooked fresh on order"

"Poor staff interaction "