No staff in reception after 5:30 pm. We arrived at 9 pm, doors were closed, elevator was not working (room on the 4th floor), we booked double room, got single room. We were refused a refund, staff told us that because we booked through Orbitz, they should take care about refund. Carpet was dirty, hairs in the bathroom. That so-called hotel is in the same building with a bowling and a grocery store. Does not deserve 3 star rating by no means.