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Rating 10 - Excellent. 235 out of 545 reviews" "
10 - Excellent
235
Rating 8 - Good. 244 out of 545 reviews" "
8 - Good
244
Rating 6 - Okay. 50 out of 545 reviews" "
6 - Okay
50
Rating 4 - Poor. 15 out of 545 reviews" "
4 - Poor
15
Rating 2 - Terrible. 1 out of 545 reviews" "
2 - Terrible
1
9.2/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Okay
Kylie
15 Apr 2024
Liked: Cleanliness, staff & service
The place had mildew on the curtains and the bathroom lock was broken.
Kylie
Stayed 1 night in Apr 2024
Response from Nathan on 17 Apr 2024
Thanks for the review and feedback Kylie. We will address these issues asap. We are in the process of revamping all of our rooms so hopefully if you stay with us again, you will notice a big difference.
Great managers. Early check in was allowed. Fantastic customer service . Spotless clean motel big room ,quite& close to amenities .
Charlla
Stayed 1 night in Feb 2024
Response from Nathan on 26 Feb 2024
Thanks for the excellent review Charlla and comments about our quiet, well located motel with spotlessly clean rooms and excellent staff. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.
Very well kept, everything needed for a comfortable stay.
Terri
Stayed 1 night in Jan 2024
Response from Nathan on 11 Mar 2024
Thanks for the great review Terri and comments about our very well kept and well appointed motel. We are glad that you enjoyed your stay and hope to see you again soon.
Thanks for the great review Troy and comments about our nice and clean motel and good location. We are glad that you enjoyed your stay with us and hope to see you again soon.
Arrived late so no interaction with staff, every thing was left for us and great knowledge sent of the area, excellent work
Leanne
Stayed 1 night in Nov 2023
Response from Nathan on 12 Nov 2023
Thanks so much for the excellent review Leanne. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.
10/10 Excellent
Kevin
11 Nov 2023
Kevin
Stayed 1 night in Nov 2023
Response from Nathan on 4 Dec 2023
Thanks Kevin
8/10 Good
Louise
Travelled with partner
9 Nov 2023
Was clean & walking distance to different food outlets
Louise
Stayed 1 night in Nov 2023
Response from Nathan on 9 Nov 2023
Thanks for the nice review Louise and comments about our clean and well located motel. We are glad that you enjoyed your stay with us and hope to see you again sometime.
Clean tisy, great over night sleeper for travellers
Carolyne
Stayed 1 night in Oct 2023
Response from Nathan on 30 Oct 2023
Thanks so much for the excellent review Carolyne and comments about our clean and tidy motel. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.
I liked they provided microwave toaster crockery cutlery.
Its very old and dark in the room.
Very noisy due to traffic. No where pleasant to sit outside. The internet was not availiable
Helen
Stayed 3 nights in Oct 2023
Response from Nathan on 14 Oct 2023
Thanks for the review and feedback Helen. We appreciate the comments about our well equipped rooms. We are sorry that found our motel to be noisy and dark. We are working on revamping our rooms asap so hopefully you will notice a difference if you visit us again.
6/10 Okay
Daryl
10 Oct 2023
I was disappointed in the service, my only contact was by phone, also a guy that I asked for milk, who didn't show much interest. No room service for a 2 day stay.
Daryl
Stayed 2 nights in Oct 2023
Response from Nathan on 10 Oct 2023
Thanks for the review and feedback Daryl. We always strive to have great service for our customers and are sorry that we did not meet your expectations this time. We service our rooms daily and may have somehow missed your room on this occasion. Our team is readily available for anything that you may need, so please just ask next time.
Clean, old style motel room with cutlery, crockery, microwave, toaster, jug. At check in, need to ring up to get code to open key box to get key. When leaving, leave key in box. Onsite parking.
susanne
Stayed 1 night in Sep 2023
Response from Nathan on 6 Oct 2023
Thanks for the nice review Susanne and comments about our clean motel with good amenities. We are glad that you enjoyed your stay with us and hope to see you again soon.
Thanks for the great review John and comments about our quiet and comfortable rooms. We are glad that you enjoyed your stay with us and hope to see you again soon.
A great overnight motel. Clean with everything you need.
Amber
Stayed 1 night in Oct 2023
Response from Nathan on 4 Oct 2023
Thanks for the excellent review Amber and comments about our clean and well equipped motel. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.
run down, furniture very uncomfortable, door to bathroom flapped in the breeze, wifi unreliable
Lance
Stayed 1 night in Oct 2023
Response from Nathan on 4 Oct 2023
We are sorry that you did not enjoy your stay with us Lance. We are working on a refurb as we speak so hopefully if you visit again, you will notice a big difference.
Thanks for the nice review Paul. We are glad that you found our motel clean and well laid out and enjoyed your stay with us. We hope to see you again sometime soon.
4/10 Poor
Kristy
Travelled with family
25 Sept 2023
Disliked: Amenities
There was no staff to help us check in at 2pm and no check in instructions sent to us, the rooms were extremely out dated and the lounge was so grubby.
For the price we paid it was not what we were expecting!
Kristy
Stayed 1 night in Sep 2023
Response from Nathan on 27 Sept 2023
Thanks for the feedback Kristy. Our staff are readily available to help with check in and any other issues or problems our guests may have. We are sorry that we did not meet your expectations and we will work on improving for future guests.
Front desk was not 24hrs. If you want to be kept up all night with drug deals and 8 guest coming and going all night next door and midnight ?stolen bike shady dealings. Bathroom/toilet door did not close. Dining table was broken.
Upside it was clean, had undercover parking and was walking distace into Ballina.
Maria
Stayed 1 night in Aug 2023
Response from Nathan on 17 Aug 2023
Thanks for the feedback Maria. We do not advertise anywhere that our front desk is open 24 hours a day and we doubt that any motels in Ballina offer this service. We do offer 24 hour check in so if guests are arriving late, they can use our key safe and let themselves in.We have looked into your comments and appreciate the comments about our cleanliness, parking and location. The bathroom door works fine, the table certainly isn't broken and the people you are referring to who were hanging around on bikes were not staying at our motel, simply making nuisances of themselves. They knew nobody staying there and were asked to move on and police were called to make sure this happened which was all we were able to do. We are sorry we did not meet your expectations and hope that you can find somewhere more suitable next time.
Well located.. easy to find, but needs major renovation. The toilet door got didlocated several times during the night. It wasn’t the best experience to be honest.
Ethar
Stayed 1 night in Jul 2023
Response from Nathan on 4 Aug 2023
Thanks for the review and feedback Ethar. We are constantly updating our motel and will continue to renovate to keep our guests happy.
For the level of accommodation it was quite comfortable and noticeably clean.
Bill
Stayed 1 night in Jul 2023
Response from Nathan on 27 Jul 2023
Thanks for the great review Bill and comments about our clean and comfortable motel. We are glad that you enjoyed your stay with us and hope to see you again soon.
Property was ok
Do not take room 5 right next to the under cover car park. It is extremely noisy at night when people arriving
People arrived 11 and made a huge noise. Woke us up. Terrible
Jeff
Stayed 1 night in Jul 2023
Response from Nathan on 11 Jul 2023
Thanks for the review Jeff and feedback about our motel. Sorry that you didn't have a great sleep and that others woke you up.
10/10 Excellent
Brad
6 Jul 2023
Brad
Stayed 1 night in Jul 2023
Response from Nathan on 8 Jul 2023
Thanks so much Brad!!! We are thrilled that you enjoyed your stay with us so much and hope to see you again sometime.
The only positive was that the room was clean. Otherwise, there was no service with the Reception closed, windows were insecure, maintenance is lacking. There is quite a lot of traffic noise from the street. Overall, low value.
Anthony
Stayed 1 night in Jun 2023
Response from Nathan on 4 Jul 2023
Thanks for the feedback Anthony and positive comments about our cleanliness. As we discussed with you, we have had an unexpected loss of our managers and are doing our best to keep our business operational with minimal staff. Our team is readily available for any issues or needs, even if they are currently not on site. Our windows all have security screens on them so we have no idea how you think they are insecure. Sorry that we did not meet your expectations and we hope that you find something more suited to your needs next time.
Thanks so much for the excellent review Gordon and comments about our nice clean rooms and friendly staff. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.
Property overpriced for what is provided.
Carpet in our room was badly stained, which is a very bad start to a stay.
Les
Stayed 1 night in Jun 2023
Response from Nathan on 22 Jun 2023
We apologise for not meeting your standards Les as that is what we aim to do for all of our guests. Ballina is such a great place and the prices reflect that. We are one of the cheapest motels in town and we pride ourselves on our cleanliness and service. Hopefully you will find something more suited to your needs next time.
8/10 Good
Darren
13 Jun 2023
Liked: Cleanliness, staff & service
Darren
Stayed 1 night in Jun 2023
Response from Nathan on 16 Jun 2023
Thanks for the review Darren. We are glad that you enjoyed your stay with us and hope to see you again soon.
10/10 Excellent
Joanne
29 May 2023
Joanne
Stayed 1 night in May 2023
Response from Nathan on 30 May 2023
Thanks so much Joanne! We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.
4/10 Poor
tina
25 May 2023
Disliked: Cleanliness
The room had a very strong smell of bleach for the two days I was there. I couldn’t leave the windows (small) opened as I was on my own on ground floor. The water in the kettle looked like it’s been in there forever causing a brown ring on inside of the kettle. Upon further inspection it had some sort of grit in the water. The hot water tap in basin needs to be replaced the chrome has pealed off it looks ancient. The cleanliness of the commonly used equipment is poor as I discovered when I sanitised (wiped) it all (eg. tv remote, corner part of outside microwave had a brown mark that came off when I wiped it). The bathroom is outdated but will say that the shower is the best ever. The room is expensive for what it is so dark and gloomy. What you see in the photos is not what you get.
tina
Stayed 2 nights in May 2023
Response from Nathan on 28 May 2023
Thanks for the review and feedback Tina. Unfortunately most of your comments just don't add up. As far as being on your own and not being able to open the windows, well all of our windows have a security screen which makes our rooms as safe as any place to fully keep the windows open at any stage and over night. We empty our water jugs out after every stay and our rooms are very clean. Our tariff is relative and is one of the cheapest rooms available in Ballina. We are sorry that we did not meet your expectations, however we do feel that your opinion is different to most who stay with us.
6/10 Okay
FRANK
Travelled with partner
23 May 2023
Liked: Cleanliness
ROOM WAS CLEAN AND TIDY. BUT WOULD BENEFIT WITH AN UP-DATE PARTICULARLY IN THE BATHROOM.
LIMITED FURNATURE.
FRANK
Stayed 1 night in May 2023
Response from Nathan on 23 May 2023
Thanks for the review and feedback Frank. We are glad that you found our rooms to be clean and tidy. We are in the process of updating our rooms so hopefully you will see a difference next time.
10/10 Excellent
John
Travelled with family and small children, Travelled with partner
The town is quiet and peaceful with limited options for good food except for the RSL. Some small restaurants along the seaside at River St are not good value for money. It’s a good place to stop over for a short time
Sounthone
Stayed 1 night in May 2023
Response from Nathan on 15 May 2023
Thanks for the nice review Sounthorne, we are glad that you enjoyed your stay with us.
Needs certain things renewed. Wifi not working in the room we had. Very drab rooms.
Extremely noisy.
Would not go there again.
William
Stayed 2 nights in Apr 2023
Response from Nathan on 2 May 2023
We are sorry that you did not enjoy your stay with us William. You did book our Economy Room which is our cheapest room and close to the main road. We are working to continually update our rooms for our guests to enjoy as this is our aim for all.