Iron/ironing board, free WiFi, bed sheets

Reviews of Coast Inn Motel

3 out of 5
Coast Inn Motel
311 River Street, Ballina, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 545 reviews" "
Rating 8 - Good. 244 out of 545 reviews" "
Rating 6 - Okay. 50 out of 545 reviews" "
Rating 4 - Poor. 15 out of 545 reviews" "
Rating 2 - Terrible. 1 out of 545 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kylie

Liked: Cleanliness, staff & service
The place had mildew on the curtains and the bathroom lock was broken.
Stayed 1 night in Apr 2024
Response from Nathan on 17 Apr 2024
Thanks for the review and feedback Kylie. We will address these issues asap. We are in the process of revamping all of our rooms so hopefully if you stay with us again, you will notice a big difference.

4/10 Poor

Paul, Brinsmead

Stayed 1 night in Apr 2024
Response from Nathan on 29 Apr 2024
Thanks Paul

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nathan on 1 Apr 2024
Thanks so much John!!

10/10 Excellent

Charlla

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great managers. Early check in was allowed. Fantastic customer service . Spotless clean motel big room ,quite& close to amenities .
Stayed 1 night in Feb 2024
Response from Nathan on 26 Feb 2024
Thanks for the excellent review Charlla and comments about our quiet, well located motel with spotlessly clean rooms and excellent staff. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

8/10 Good

Terri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept, everything needed for a comfortable stay.
Stayed 1 night in Jan 2024
Response from Nathan on 11 Mar 2024
Thanks for the great review Terri and comments about our very well kept and well appointed motel. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Bin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nathan on 18 Jan 2024
Thanks so much Bin!

8/10 Good

Troy

Nice and clean with a good location.
Stayed 1 night in Dec 2023
Response from Nathan on 24 Dec 2023
Thanks for the great review Troy and comments about our nice and clean motel and good location. We are glad that you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Joanne

Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Nathan on 21 Dec 2023
Thanks Joanne

8/10 Good

Anthony

Stayed 1 night in Dec 2023
Response from Nathan on 21 Dec 2023
Thanks Anthony

10/10 Excellent

Euphrasia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very comfortable stay on the way up to the Sunshine Coast. Easy parking, heaps of space, clean, and comfy bed. Would be happy to stay again.
Stayed 1 night in Dec 2023
Response from Jo on 20 Dec 2023
Thank you for your very kind review we are happy you enjoyed your stay with hope to see you again.

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Jo on 15 Dec 2023
Thankyou Fred for your very kind review we are very happy you enjoyed your stay with us.Regards management

8/10 Good

Linda, Mission

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, nicely laid out room. Has everything we want in a motel!
Stayed 2 nights in Dec 2023
Response from Jo on 15 Dec 2023
Thank you Linda for your kind review we are glad you enjoyed your stay with us at Coast Inn Motel.Kind regards

6/10 Okay

Jason

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
T
Stayed 1 night in Nov 2023
Response from Nathan on 22 Nov 2023
Thanks Jason

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Arrived late so no interaction with staff, every thing was left for us and great knowledge sent of the area, excellent work
Stayed 1 night in Nov 2023
Response from Nathan on 12 Nov 2023
Thanks so much for the excellent review Leanne. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Nathan on 4 Dec 2023
Thanks Kevin

8/10 Good

Louise

Travelled with partner
Was clean & walking distance to different food outlets
Stayed 1 night in Nov 2023
Response from Nathan on 9 Nov 2023
Thanks for the nice review Louise and comments about our clean and well located motel. We are glad that you enjoyed your stay with us and hope to see you again sometime.

10/10 Excellent

Carolyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tisy, great over night sleeper for travellers
Stayed 1 night in Oct 2023
Response from Nathan on 30 Oct 2023
Thanks so much for the excellent review Carolyne and comments about our clean and tidy motel. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nathan on 18 Oct 2023
Thanks so much Pavel!!!

6/10 Okay

Helen

I liked they provided microwave toaster crockery cutlery. Its very old and dark in the room. Very noisy due to traffic. No where pleasant to sit outside. The internet was not availiable
Stayed 3 nights in Oct 2023
Response from Nathan on 14 Oct 2023
Thanks for the review and feedback Helen. We appreciate the comments about our well equipped rooms. We are sorry that found our motel to be noisy and dark. We are working on revamping our rooms asap so hopefully you will notice a difference if you visit us again.

6/10 Okay

Daryl

I was disappointed in the service, my only contact was by phone, also a guy that I asked for milk, who didn't show much interest. No room service for a 2 day stay.
Stayed 2 nights in Oct 2023
Response from Nathan on 10 Oct 2023
Thanks for the review and feedback Daryl. We always strive to have great service for our customers and are sorry that we did not meet your expectations this time. We service our rooms daily and may have somehow missed your room on this occasion. Our team is readily available for anything that you may need, so please just ask next time.

8/10 Good

susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, old style motel room
Clean, old style motel room with cutlery, crockery, microwave, toaster, jug. At check in, need to ring up to get code to open key box to get key. When leaving, leave key in box. Onsite parking.
Stayed 1 night in Sep 2023
Response from Nathan on 6 Oct 2023
Thanks for the nice review Susanne and comments about our clean motel with good amenities. We are glad that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite and comfortable for an overnight stay.
Stayed 1 night in Oct 2023
Response from Nathan on 5 Oct 2023
Thanks for the great review John and comments about our quiet and comfortable rooms. We are glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great overnight motel. Clean with everything you need.
Stayed 1 night in Oct 2023
Response from Nathan on 4 Oct 2023
Thanks for the excellent review Amber and comments about our clean and well equipped motel. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

4/10 Poor

Lance

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
run down, furniture very uncomfortable, door to bathroom flapped in the breeze, wifi unreliable
Stayed 1 night in Oct 2023
Response from Nathan on 4 Oct 2023
We are sorry that you did not enjoy your stay with us Lance. We are working on a refurb as we speak so hopefully if you visit again, you will notice a big difference.

8/10 Good

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Nil.
Stayed 1 night in Oct 2023
Response from Nathan on 2 Oct 2023
Thanks for the review Dora, we are glad that you enjoyed your stay with us.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well laid out, and clean.
Stayed 1 night in Sep 2023
Response from Nathan on 27 Sept 2023
Thanks for the nice review Paul. We are glad that you found our motel clean and well laid out and enjoyed your stay with us. We hope to see you again sometime soon.

4/10 Poor

Kristy

Travelled with family
Disliked: Amenities
There was no staff to help us check in at 2pm and no check in instructions sent to us, the rooms were extremely out dated and the lounge was so grubby. For the price we paid it was not what we were expecting!
Stayed 1 night in Sep 2023
Response from Nathan on 27 Sept 2023
Thanks for the feedback Kristy. Our staff are readily available to help with check in and any other issues or problems our guests may have. We are sorry that we did not meet your expectations and we will work on improving for future guests.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nathan on 18 Sept 2023
Thanks so much Ronald!!

4/10 Poor

Maria

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Front desk was not 24hrs. If you want to be kept up all night with drug deals and 8 guest coming and going all night next door and midnight ?stolen bike shady dealings. Bathroom/toilet door did not close. Dining table was broken. Upside it was clean, had undercover parking and was walking distace into Ballina.
Stayed 1 night in Aug 2023
Response from Nathan on 17 Aug 2023
Thanks for the feedback Maria. We do not advertise anywhere that our front desk is open 24 hours a day and we doubt that any motels in Ballina offer this service. We do offer 24 hour check in so if guests are arriving late, they can use our key safe and let themselves in.We have looked into your comments and appreciate the comments about our cleanliness, parking and location. The bathroom door works fine, the table certainly isn't broken and the people you are referring to who were hanging around on bikes were not staying at our motel, simply making nuisances of themselves. They knew nobody staying there and were asked to move on and police were called to make sure this happened which was all we were able to do. We are sorry we did not meet your expectations and hope that you can find somewhere more suitable next time.

4/10 Poor

Greg

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is outdated and need to be updated.
Stayed 1 night in Aug 2023
Response from Nathan on 11 Aug 2023
Thanks Greg, sorry we did not meet your expectations and can assure you that we are in the process of refurbishing our motel.

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Nathan on 10 Aug 2023
Thanks Ian

8/10 Good

carlos fabián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nathan on 6 Aug 2023
Thanks Carlos!

8/10 Good

Isabel

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Nathan on 6 Aug 2023
Thanks Isabel!

6/10 Okay

Ethar

Travelled with family
Liked: Staff & service
Needs Renovation
Well located.. easy to find, but needs major renovation. The toilet door got didlocated several times during the night. It wasn’t the best experience to be honest.
Stayed 1 night in Jul 2023
Response from Nathan on 4 Aug 2023
Thanks for the review and feedback Ethar. We are constantly updating our motel and will continue to renovate to keep our guests happy.

8/10 Good

Garry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to all amenities
Stayed 1 night in Jul 2023
Response from Nathan on 28 Jul 2023
Thanks for the review Garry. We are glad that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Bill

Liked: Cleanliness, property conditions & facilities
For the level of accommodation it was quite comfortable and noticeably clean.
Stayed 1 night in Jul 2023
Response from Nathan on 27 Jul 2023
Thanks for the great review Bill and comments about our clean and comfortable motel. We are glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Gail

Stayed 1 night in Jul 2023
Response from Nathan on 19 Jul 2023
Thanks so much Gail!!!!

10/10 Excellent

Julian

Stayed 2 nights in Jul 2023
Response from Nathan on 6 Aug 2023
Thanks Julian!

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was ok Do not take room 5 right next to the under cover car park. It is extremely noisy at night when people arriving People arrived 11 and made a huge noise. Woke us up. Terrible
Stayed 1 night in Jul 2023
Response from Nathan on 11 Jul 2023
Thanks for the review Jeff and feedback about our motel. Sorry that you didn't have a great sleep and that others woke you up.

10/10 Excellent

Brad

Stayed 1 night in Jul 2023
Response from Nathan on 8 Jul 2023
Thanks so much Brad!!! We are thrilled that you enjoyed your stay with us so much and hope to see you again sometime.

4/10 Poor

Anthony

Disliked: Staff & service, property conditions & facilities
The only positive was that the room was clean. Otherwise, there was no service with the Reception closed, windows were insecure, maintenance is lacking. There is quite a lot of traffic noise from the street. Overall, low value.
Stayed 1 night in Jun 2023
Response from Nathan on 4 Jul 2023
Thanks for the feedback Anthony and positive comments about our cleanliness. As we discussed with you, we have had an unexpected loss of our managers and are doing our best to keep our business operational with minimal staff. Our team is readily available for any issues or needs, even if they are currently not on site. Our windows all have security screens on them so we have no idea how you think they are insecure. Sorry that we did not meet your expectations and we hope that you find something more suited to your needs next time.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and friendly
Stayed 1 night in Jun 2023
Response from Nathan on 28 Jun 2023
Thanks so much for the excellent review Gordon and comments about our nice clean rooms and friendly staff. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

4/10 Poor

Les

Disliked: Cleanliness, staff & service, property conditions & facilities
Property overpriced for what is provided. Carpet in our room was badly stained, which is a very bad start to a stay.
Stayed 1 night in Jun 2023
Response from Nathan on 22 Jun 2023
We apologise for not meeting your standards Les as that is what we aim to do for all of our guests. Ballina is such a great place and the prices reflect that. We are one of the cheapest motels in town and we pride ourselves on our cleanliness and service. Hopefully you will find something more suited to your needs next time.

8/10 Good

Darren

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Nathan on 16 Jun 2023
Thanks for the review Darren. We are glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Joanne

Stayed 1 night in May 2023
Response from Nathan on 30 May 2023
Thanks so much Joanne! We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

4/10 Poor

tina

Disliked: Cleanliness
The room had a very strong smell of bleach for the two days I was there. I couldn’t leave the windows (small) opened as I was on my own on ground floor. The water in the kettle looked like it’s been in there forever causing a brown ring on inside of the kettle. Upon further inspection it had some sort of grit in the water. The hot water tap in basin needs to be replaced the chrome has pealed off it looks ancient. The cleanliness of the commonly used equipment is poor as I discovered when I sanitised (wiped) it all (eg. tv remote, corner part of outside microwave had a brown mark that came off when I wiped it). The bathroom is outdated but will say that the shower is the best ever. The room is expensive for what it is so dark and gloomy. What you see in the photos is not what you get.
Stayed 2 nights in May 2023
Response from Nathan on 28 May 2023
Thanks for the review and feedback Tina. Unfortunately most of your comments just don't add up. As far as being on your own and not being able to open the windows, well all of our windows have a security screen which makes our rooms as safe as any place to fully keep the windows open at any stage and over night. We empty our water jugs out after every stay and our rooms are very clean. Our tariff is relative and is one of the cheapest rooms available in Ballina. We are sorry that we did not meet your expectations, however we do feel that your opinion is different to most who stay with us.

6/10 Okay

FRANK

Travelled with partner
Liked: Cleanliness
ROOM WAS CLEAN AND TIDY. BUT WOULD BENEFIT WITH AN UP-DATE PARTICULARLY IN THE BATHROOM. LIMITED FURNATURE.
Stayed 1 night in May 2023
Response from Nathan on 23 May 2023
Thanks for the review and feedback Frank. We are glad that you found our rooms to be clean and tidy. We are in the process of updating our rooms so hopefully you will see a difference next time.

10/10 Excellent

John

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great weekend.
Stayed 1 night in May 2023
Response from Nathan on 22 May 2023
Thanks so much John, we are thrilled that you enjoyed you stay with us so much.

8/10 Good

Sounthone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay at Ballina, NSW
The town is quiet and peaceful with limited options for good food except for the RSL. Some small restaurants along the seaside at River St are not good value for money. It’s a good place to stop over for a short time
Stayed 1 night in May 2023
Response from Nathan on 15 May 2023
Thanks for the nice review Sounthorne, we are glad that you enjoyed your stay with us.

4/10 Poor

William

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needs certain things renewed. Wifi not working in the room we had. Very drab rooms. Extremely noisy. Would not go there again.
Stayed 2 nights in Apr 2023
Response from Nathan on 2 May 2023
We are sorry that you did not enjoy your stay with us William. You did book our Economy Room which is our cheapest room and close to the main road. We are working to continually update our rooms for our guests to enjoy as this is our aim for all.