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Reviews of Benguet Prime Hotel

3 out of 5
Benguet Prime Hotel
CORNER SESSION ROAD AND CALDERON STREET, Baguio

Reviews

6.8
Rating 10 - Excellent. 16 out of 84 reviews" "
Rating 8 - Good. 29 out of 84 reviews" "
Rating 6 - Okay. 18 out of 84 reviews" "
Rating 4 - Poor. 10 out of 84 reviews" "
Rating 2 - Terrible. 11 out of 84 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Glenn, Bellingham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is obviously the oldest hotel in Baguio. They are not interested in fixing anything and everything is decrepit and completely falling apart. I would not suggest anyone from a different nation stay here. People who live in the Philippines would probably be OK with it because it is in a good location. The quality of the hotel and staff are extremely minimal at best.
Stayed 2 nights in May 2024

4/10 Poor

Glenn, Bellingham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Banquet Prime hotel should be your last hotel on the list to check into. If you are not from the Philippines, this hotel is probably not for you. It is rough and very old. Baguio is all big city now. So the only thing good about this hotel is it’s location. It is within walking distance of the SM mall, park and City Hall, as well as numerous restaurants, the vegetable, fish and fruit market and numerous outside markets in the downtown corridor.
Stayed 1 night in May 2024

10/10 Excellent

Gabby

Stayed 2 nights in Apr 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people ❤️
Stayed 1 night in Apr 2024

4/10 Poor

Teresita

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance stair is unsafe guard said he saw many people tripped on the front entrance, dirty beddings, wet bathroom floor due to licking sink, limit 1/2 cup of coffee refill with charge
Stayed 2 nights in Dec 2023

4/10 Poor

Gemma H.

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I don’t like that their room key is so cheap, it broke when inserted to open the door. Worst, they asked me to pay for it.
Stayed 1 night in Nov 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Gil

Travelled with family
Liked: Cleanliness, staff & service, amenities
a step away to session road, easy walk to burnham park and shoemart.
Stayed 1 night in Aug 2023

8/10 Good

Katherine

I love the location of this property, it has easy access along the city. The internet is very weak though. I needed internet access as I work online. Other than that it’s a good stay. Thank you 🙏
Stayed 3 nights in Jul 2023

10/10 Excellent

Brian

Stayed 2 nights in Jul 2023

6/10 Okay

Larry

Liked: Cleanliness, staff & service
The hotel has a great location on Session Road, close to everything. The staff was exeptional, going out of their way to personlally greet you and cater to your every request. The included breakfast was very good. The property is kept very clean. The room left more than a little to be desired, though. The bed was OK, having clearly seen a lot of action over the years. The furnishings are old and dated. My room had a small standing balcony open to the street, though closing the windows did surprisingly nothing to block out the noise when I was ready to go to sleep. The room itself was spacious with a sitting area and small dining table which was quite useful and appreciated. The room did not have AC which, given the climate ended up not being an issue. The bathroom had not water using a wall-mounted tank, which worked OK. Very low water pressure was more than a bit frustrating. Other than certain aspects of the room, it is a nice place, but those coming from western countries need to adjust their expectations in advance to the very different standards of this hotel.
Stayed 3 nights in May 2023

6/10 Okay

Jessie

Disliked: Staff & service, property conditions & facilities, room comfort
Not so comfortable to stay
Stayed 1 night in May 2023

8/10 Good

Crescenciana, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. Breakfast everyday was very nice The staff, very accomodating. Old building yet fully maintained.
Stayed 2 nights in Apr 2023

6/10 Okay

patrick

Stayed 1 night in Apr 2023

10/10 Excellent

Graham

Stayed 2 nights in Mar 2023

6/10 Okay

divinia

Stayed 1 night in Feb 2023

8/10 Good

Jose

Stayed 1 night in Jan 2023

10/10 Excellent

Ismael

Stayed 1 night in Feb 2023

4/10 Poor

Roderick

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Near restaurants and mall

8/10 Good

Daisy, Tauranga

Travelled with family
Liked: Staff & service
Convenient
Stayed 1 night in Nov 2022

8/10 Good

Federico

Stayed 3 nights in Nov 2022

8/10 Good

Anthony

Stayed 3 nights in Oct 2022

8/10 Good

myles

Travelled with family
Liked: Staff & service
Spare and basic, showing it’s age. Old towels and bed linens. But good price and great location.
Stayed 1 night in Sep 2022

6/10 Okay

Ma. Xy-za Yvette Blanco

Liked: Staff & service
Convenient and accessible. The door in the toilet is hard to close and to open.
Stayed 2 nights in Sep 2022

8/10 Good

gary

Stayed 3 nights in Jun 2022

10/10 Excellent

Joseph Reign Tahil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime Hotel was very accommodating. Although it was a last-minute booking made by my Aunt in the U.S., but it went very smoothly. Thank you Prime Hotel and Expedia for such a wonderful experience. We will stay again. See you next December in many years to come. We will recommend this place and Expedia.
Stayed 2 nights in Dec 2021
Response from luisa on 13 Jan 2022
Hi good day sir! Thank you for your positive response about your stay with us we will continue serving with great satisfaction to our guest. Looking for a repeat business with you. Thank you and Godbless

10/10 Excellent

Katherine

Stayed 1 night in Dec 2021
Response from luisa on 13 Dec 2021
Hi good day to you! ,thank you for staying with us we will continue serving with great satisfaction to our guest. Looking for a repeat business with you. Thank you and God bless

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Cups used for coffee for breakfast is not that clean. I need to wash it myself to remove stains and the rubber slippers that were there when we went to the room is dirty. Also, staff should prepare towels and prepare clean slippers depending on how many guests that will stay in the room. Staff and Frontdesk were nice.
Stayed 2 nights in Mar 2021
Response from dioni on 24 Mar 2021
Hi good day to you! we're sorry for what happed during your staying with us - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from luisa on 25 Feb 2020
Hi good day to you! ,thank you for staying with us we will continue serving with great satisfaction to our guest. Looking for a repeat business with you. Thank you and Godbless

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to check out immediately after a few hours as there were children running and shouting along the hallway and worst, there was a big rat in the room
Stayed 1 night in Feb 2020
Response from luisa on 5 Mar 2020
Hi good day to you ! we are truly sadden to know that you had these concerns during check in. Rest assured that all issues that you've raised will not fall on dead ears and will be rectified.Rest assure that this will not happen again and is now rectified. We hope to see you again the next time you staying with us, Thank you and God bless

4/10 Poor

Nora

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from luisa on 2 Feb 2020
hi good day to you, we are sadden to know that you had this kind of experience during your stay with us. . Rest assure that this will not happen again and is now rectified. We hope to see you again the next time you are in Baguio. Thank you.

2/10 Terrible

gigi

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and old rooms; had to request for towels. Had to have the hot water fixed. Breakfast-- not sure how others could eat that. Cold and uncooked. Like ugh. NVM.
Stayed 1 night in Jan 2020
Response from luisa on 27 Jan 2020
Hi good day to you ! we are truly sadden to know that you had these concerns during your stay with us. Rest assured that all issues that you've raised will not fall on dead ears and will be rectified. I hope that this will not affect your future plans to stay again with us when you are in the City of Pines.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from luisa on 28 Jan 2020
Hi good day! thank you for your satisfaction, we appreciate your feedback, Have a nice day ahead, ^_^

2/10 Terrible

emillaine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from luisa on 22 Jan 2020
Hi good day to you ma'am! we are truly sadden to know that you had these concerns during your stay with us.May we ask if you can tell us, in details, what are the things that we need to improve on so we can rectify it?Rest assure that your insights will be kept confidential and will be forwarded to the management.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from luisa on 18 Dec 2019
Hi good day to you thank you for your feedback . May we ask if you can tell us, in details, what are the things that we need to improve on so we can rectify it? Rest assure that all your insights will be kept confidential and will be forwarded to the management. Thank you for letting us know and thank you for staying with us!

2/10 Terrible

Legs

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its at the center of baguio but they really really have to renovate the whole buiding
Stayed 1 night in Nov 2019
Response from luisa on 3 Dec 2019
Hi good day to you!thank you for sharing your suggestion, we are sadden to hear that . Rest assured that we have already rectify this kind of situation. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from luisa on 21 Nov 2019
Hi good day to you ,thank you for giving insight to us, we are sadden to hear that you have this kind of experience during your stay with us. Rest assured that we have already rectify this kind of situation. Hope to see you again.

4/10 Poor

Eddie

Disliked: Cleanliness, property conditions & facilities, room comfort
Nearby Session,free parking, but antiquated
1)Room 401 without a/c even if our booking said the rooms are airconditioned. Baguio was not cold on Nov. 1, so the room is hot and stuffy and we need to open the window to let air in. There is no screen, and the room faces the road and is noisy and there seems to be insects biting. There is a wall fan and TV with cable, but they are plugged into the only outlet and we have no where to charge our phones. 2)After I complained of the noise and insects, we were transferred to room 413 with a/c. The a/c is too low and blows on our face, so we flipped to sleep with our feet facing the headboard. There are now outlets to charge our phones. 3)The bedsheets are old and have lint. The bathtowels have lint and I am covered with lint from head to toe after I dried up. The shower has built in head heater, and water is not strong, but enough. The toilet bowl is slow to flush and needs 5x flushing to clear. The faucet is loose and short, and water is weak. The shower sliding door is quite old and needs to be upgraded. They are thoughtful to provide 1 pair of rubber sandals for bathing. 4)The phone is defective and cannot contact front desk. Wifi does not reach this room. Even if it does, wifi is too slow. 5)Breakfast is set plate Filipino style and just enough and delicious, but not filling. 6)Free basement parking & accessibility to Session Rd shopping/dining r why I booked here. Elevator ok. Free coffee in lobby. Owner supervises parking when guests arrive.
Stayed 2 nights in Oct 2019
Response from Lordy on 3 Nov 2019
I am truely sadden to know that you had these concerns during your stay with us. Rest assured that all issues that you've raised will not fall on dead ears and will be rectified. I hope that this will not affect your future plans to stay again with us when you are in the City of Pines.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Dionicel on 26 Oct 2019
Thank you sir for giving us such rating. We always do our best to make sure that all guests are enjoying their stay with us. Hope to see you again soon! Thank you for choosing and staying at Benguet Prime Hotel!

8/10 Good

Verified traveller

Business traveller
prime location is what I like. Small parking area is not to my liking.
Stayed 1 night in Oct 2019
Response from dioni on 25 Oct 2019
Thank you for giving insight to us, we are sadden to hear that you have this kind of experience during your stay with us. Rest assured that we have already rectify this kind of situation. Hope to see you again.

6/10 Okay

JohnAlvan, Canada

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff is corteous and well mannered everytime I call for housekeeping they come along ahead, the only thing that I’m so disappointed: 1. No free Water 2. Towels are not available upon entering the room 3.toilets and sinks not properly working
Stayed 2 nights in Sep 2019
Response from dionicel on 30 Sept 2019
Hi good day to your Mr. John Alvan , thank you for sharing your suggestion, we are sadden to know you had kind of concern during your stay with us. Rest assure that this will not happen again and is now rectified. We hope to see you again the next time you staying with us, Thank you and God bless

6/10 Okay

Chhay

It was a nice place and good service ;-)
Stayed 2 nights in Sep 2019
Response from luisa on 24 Sept 2019
Hi good day! thank you for your satisfaction we appreciate your feedback, have a good day ahead. God bless

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from luisa on 18 Sept 2019
Hi good day! thank you for your satisfaction, we appreciate your feedback, Have a nice day ahead,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Along session road...
Stayed 1 night in Aug 2019
Response from dioni on 26 Aug 2019
Hi good day thank you for your feedback. Thank you for choosing Prime Hotel, hope to see you again. God bless

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Towels and sheets are dirty
Stayed 1 night in Aug 2019
Response from dioni on 15 Aug 2019
Hi good day! thank you for your feedback, we're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019
Response from dioni on 24 Jul 2019
Hi Good day! thank you for your feedback we appreciate it. Thank you for choosing Prime Hotel, Have a nice day ahead.

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the venerable Prime is still a bargain!
we returned after 22 years to Baguio and the Prime, and I was greeted by name at check-in! location is still excellent within Baguio. Near Burnham Park. The staff could not be nicer! the free breakfast was great. rooms are not small. we asked for a Cathedral-facing small-balcony room. (the Park facing side is quieter.) rooms were clean and beds were comfortable. tremendous amount of recent construction in Baguio. in some ways the city is unrecognizable. lots of newer hotels, but I doubt there are any better situated to access restaurants and nightlife. taxis within seconds at the front door. supermarket in the basement. we were here looking at Universities, and the Prime was a good choice for us. complete with free working wifi, working cable flatscreen tv, and newspapers under the door. my only suggestion is add a small refrigerator in the rooms. The Prime really is a bargain.
Stayed 2 nights in Jul 2019
Response from dioni on 19 Jul 2019
Hi good day sir! Thank you for your positive response about your stay with us we will continue serving with great satisfaction to our guest. Looking for a repeat business with you. Thank you and Godbless

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great.
Stayed 3 nights in Jul 2019
Response from Lordy on 13 Jul 2019
Thank you for your feedback. We really appreciate it. Thank you for choosing and staying at Benguet Prime Hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is in session road which is near in all the resaturants and malls very convinient if your commuting from manila . The staff are very accomodating and kind.
Stayed 2 nights in Jul 2019
Response from dionicel on 12 Jul 2019
Thank you for your wonderful feedback! Hope to see you again and thank you for choosing Prime hotel! See you soon! ^_^

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not recommended for visitors from United States because very poor and very low quality, not satisfied and scary too
Stayed 4 nights in Jun 2019
Response from Lordy - Officer in Charge on 4 Jul 2019
We are sadden to learn that you had a bad experience during your stay with us. May we ask if you can tell us, in details, what are the things that we need to improve on so we can rectify it? Rest assure that all your insights will be kept confidential and will be forwarded to the management. Thank you for letting us know and thank you for staying with us!