4/10 Poor
Allan B.
12 Jul 2019
Liked: Cleanliness
Holiday horror
We lead busy lives and were very much looking forward to a peaceful, restful break. However we arrived at Titti’s blue house to find her home adjacent to the blue house, clad in scaffolding! She is having building work done , which won’t be finished until September 19, and the builders arrived every day except Sunday at 0700 and finishing at 1700. No mention was made of this on the website so we were not able to make an informed decision when booking this property. We complained to Titti that this situation was unacceptable and she said that the noise was not usually this bad. She then told us that she was going away for 3 days and if we had any issues we should speak to her 14 year old daughter who was living in the main house(building site) with her grandmother. We did not see Titti again which was surprising and frankly, shocking, as she knew we were unhappy about the situation we found ourselves in. What happened to customer care? This holiday was mis-sold to us but when we read the cancellation details Titti has a no refund policy. People booking this after us ( and the property appears to be pretty fully booked) will be disappointed if they are hoping for a restful break. Additionally the garden gate to the rocky shore was being rebuilt so we were unable to use this and the above ground pool, which was supposed to be for our exclusive use, used by Alessia , Titti’s 14 year old daughter , her friends and other presumably family members. We had to go out every day as there was no possibility of a peaceful read in the garden or on the deck. Our holiday turned out to be very stressful and we had to rise at 0600 to enjoy the peace and quiet of this beautiful location before the builders arrived. We hoped we might enjoy Saturday but it appears the builders even work from 0700-1400 then. This property has not been described honestly and it is shocking that Titti is booking out this accommodation under false pretences. The fact that major building work is ongoing should be mentioned so that people know what to expect if they decide to go ahead and book this property.
Allan B.
Stayed 8 nights in Jun 2019