At check-in, front desk person told my wife and I he was upgrading us to the Spa Suite. We went to check it out, it smelled of mold and sewage. Told him we couldn't stay in that room and wanted our original room as booked. He said "it was occupied." Told us to have a drink pool side and he "would see what he could do." Came back with a paper for me to sign for another room at a cost of 1,350 euros more (on top of the 4,460 euros I was already paying). My wife was livid; but what could I do? Last night we had to move because the room we were in was reserved by someone else. (Can you believe this?) Went to another room and could fall asleep until 5:00am as every time the people in the room above us went to the bathroom, rank the sink, or showered, it literally sounded like water was pouring in on us. Complained to the Resident Manager about the last night, he took 110 euros off for the inconvenience. When I complained about the bait-and-switch pay with the room, he gave me a long story about every room in the hotel being unique before giving me 350 euros off the 1,350 euros excess charge. Would never recommend this place. Front desk people are just unethical. When I started to talk to the bar and pool staff, they told me when we checked in there were only 4 or 5 rooms occupied. Further below there is another customer who asks if the positive reviews that have been posted are fake. I agree with him. Will be interesting to see if Expedia deletes my review.
