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Reviews of Residence Inn by Marriott Austin The Domain Area

3 out of 5
Residence Inn by Marriott Austin The Domain Area
3713 Tudor Blvd, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 441 reviews" "
Rating 8 - Good. 118 out of 441 reviews" "
Rating 6 - Okay. 39 out of 441 reviews" "
Rating 4 - Poor. 17 out of 441 reviews" "
Rating 2 - Terrible. 25 out of 441 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. I liked the many different points of entry. I was close to my car; easy exit.
Stayed 2 nights in Feb 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Cherri at the front desk was kind and welcoming. Excellent customer service. Room was clean and comfortable. Very satisfied with stay.
Stayed 1 night in May 2024
Response from Carmen S. on 20 May 2024
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 2 nights in Feb 2024
Response from Carmen on 17 May 2024
Thanks for staying with us!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Carmen on 17 May 2024
Thanks for staying with us!

10/10 Excellent

Ramon Arael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in May 2024
Response from Carmen on 11 May 2024
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Stayed for a night. No issues
Stayed 1 night in Apr 2024
Response from Carmen on 24 Apr 2024
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Quick drive to the Domain shopping and dinning. Rooms are great and spacious; traveling with my 87 year old mother can be challenging but the staff made the checking in and out easy. Great staff! Lady by the name of Carmen was very nice. Will definitely choose this property again
Stayed 1 night in Mar 2024
Response from Carmen on 5 Apr 2024
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Sunny

Stayed 1 night in Mar 2024
Response from Carmen on 7 Apr 2024
Thanks for staying with us!

10/10 Excellent

Gajanan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across the highway. We had a nice, spacious studio with a kitchenette and a bathroom. Only problem was that the flush wasn’t working properly with the water not flowing away even after flushing 4-5 times, till it eventually randomly worked once in a while. Another problem was the toilet paper roll holder fell off. Other than those issues, the stay was fantastic, and rivals many AirBnBs in Austin. Would definitely stay again!
Stayed 2 nights in Mar 2024
Response from Carmen on 23 Mar 2024
Thanks for staying with us! We appreciate your feedback.

6/10 Okay

elias, Sugar Land

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff. Clean rooms. Our two bedroom unit was Accessibleand the water pressure in one of the bathrooms was really really low. Queen size beds in both rooms. I wish they had a king size bed like home wood. The staff friendliness is highly appreciated
Stayed 2 nights in Mar 2024
Response from Carmen on 15 Mar 2024
Thanks for staying with us! We appreciate your feedback.

8/10 Good

Ilze Lizbeth Vilchis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carmen on 15 Mar 2024
Thanks for staying with us!

10/10 Excellent

Latonya

No complaints about our stay. Very nice property
Stayed 2 nights in Feb 2024
Response from Carmen on 19 Feb 2024
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
The staff was friendly and accommodating. The room was spacious, clean and comfortable. The location was perfect with easy access to the highway, restaurants, grocery shopping and retail shopping.
Stayed 1 night in Feb 2024
Response from Carmen on 19 Feb 2024
Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Carmen on 19 Feb 2024
Thanks for staying with us!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Stayed 1 night in Feb 2024
Response from Carmen on 15 Feb 2024
Thanks for staying with us!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carmen on 2 Feb 2024
Thanks for staying with us!

8/10 Good

Hans J

Stayed 2 nights in Jan 2024
Response from Carmen on 2 Feb 2024
Thanks for staying with us!

10/10 Excellent

GLENDA, Ontario

Stayed 6 nights in Jan 2024
Response from Carmen on 2 Feb 2024
Thanks for staying with us!

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service
Stayed 1 night in Dec 2023
Response from Carmen on 3 Feb 2024
Thanks for staying with us!

10/10 Excellent

Jasmine

Stayed 1 night in Dec 2023
Response from Carmen on 2 Feb 2024
Thanks for staying with us!

10/10 Excellent

Gwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very friendly. We made our reservations at the last minute while in Dallas. We were able to get a reservations and were even upgraded upon arrival. Something to keep in mind is that most stores closed at 10:00 pm.
Stayed 1 night in Dec 2023
Response from Carmen on 15 Feb 2024
Thanks for staying with us! We appreciate your feedback.

8/10 Good

deepak

Stayed 2 nights in Dec 2023
Response from Carmen on 3 Feb 2024
Thanks for staying with us!

10/10 Excellent

Dolores St

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Carmen on 15 Feb 2024
Thanks for staying with us!

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More then 5 starts
I will stay here on all my Austin trips from now on ! Best place ever
Stayed 2 nights in Dec 2023
Response from Carmen on 15 Feb 2024
Thanks for staying with us! We appreciate your feedback.

2/10 Terrible

Jose

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches. Many roaches. On hall and bathroom. Manager didn’t care.
Stayed 2 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Jose,I am so sorry you had that experience with us. I have contacted our Pest Control company, and will address this issue. I also apologize we gave you the impression that we do not care. We strive to deliver a wonderful experience and we failed you on this.

8/10 Good

Renee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The manager on duty graciously upgraded my room for my birthday. It was very nice!
Stayed 1 night in Nov 2023
Response from Carmen on 16 Nov 2023
Thanks for staying with us!

2/10 Terrible

Mitchell

Stayed 3 nights in Oct 2023
Response from Carmen on 16 Nov 2023
Thanks for staying with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carmen on 3 Nov 2023
Thanks for staying with us!

10/10 Excellent

Cyril

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Carmen on 2 Nov 2023
Thanks for staying with us!

2/10 Terrible

Kerstin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Carmen on 2 Nov 2023
Thanks for staying with us!

10/10 Excellent

Carla

Stayed 1 night in Oct 2023
Response from Carmen on 16 Oct 2023
Thanks for staying with us!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
First time staying at this hotel and I would recommend. Large clean rooms. Nice staff. Good breakfast. Close to the Domain area which is a good place to visit. I would recommend staying here.
Stayed 1 night in Sep 2023
Response from Carmen S. on 2 Nov 2023
Thanks for staying with us!

8/10 Good

Katarzyna, Southgate

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could hear everything in the rooms around us. Pet fee was high.
Stayed 2 nights in Sep 2023
Response from Carmen on 30 Sept 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Alberto

Stayed 1 night in Aug 2023
Response from Carmen on 31 Aug 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful friendly staff. Clean comfortable rooms. Overall excellent experience!
Stayed 1 night in Aug 2023
Response from Carmen S. on 28 Aug 2023
Thanks for staying with us!

6/10 Okay

richard

Liked: Staff & service
No hot water in shower, dead roaches
Stayed 1 night in Jul 2023
Response from General Manager on 1 Aug 2023
ricahrd,I am so sorry to hear about your experience with us. That is not what we strive to deliver. I truly hope you will return to see us and allow us to give you the experience you deserve.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great
Stayed 1 night in Jul 2023
Response from Carmen S. on 10 Jul 2023
Thanks for staying with us!

10/10 Excellent

Peter

Stayed 1 night in Jun 2023
Response from Carmen S. on 10 Jul 2023
Thanks for staying with us!

8/10 Good

Jennifer

Stayed 3 nights in Jun 2023
Response from Carmen S. on 19 Jun 2023
Thanks for staying with us!

8/10 Good

JOON, Lewisville

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Carmen S. on 4 Jun 2023
Thanks for staying with us!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful. I love the rooms at this chain of motels. The breakfast is the best.
Stayed 2 nights in Mar 2023
Response from Carmen S. on 2 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thelma

Stayed 2 nights in Mar 2023
Response from Carmen S. on 25 Mar 2023
Thanks for staying with us!

10/10 Excellent

Addie

Stayed 1 night in Mar 2023
Response from Carmen S on 8 Apr 2023
Thanks for staying with us!

2/10 Terrible

Erica

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing the hotel ataff gave our room away prior to our arrival. Even though we used the early check in option giving to us. We had no rolm when we arrived and was displaced
Stayed 1 night in Feb 2023
Response from Carmen S. on 2 Mar 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Lisa

Stayed 1 night in Feb 2023
Response from Carmen S on 25 Mar 2023
Thanks for staying with us!

2/10 Terrible

Cheryl

Liked: Cleanliness
Did not provide the room reserved.
Stayed 1 night in Feb 2023
Response from Carmen S. on 11 Feb 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Ernest

Travelled with family
Liked: Room comfort
Disappointed in Pool
The pool was not swimmable and not maintained and I booked because of the pool. Even in winter I use it for therapy. There was no hot water when I took a shower and my toilet was broken. I was moved to another room, but was an inconvenience.
Stayed 2 nights in Jan 2023
Response from Carmen S. on 29 Jan 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Zahra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room and services, breakfast, and parking
Response from Carmen S. on 24 Dec 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Meridith

Liked: Staff & service, amenities, property conditions & facilities
Response from . on 19 Feb 2024
Thanks for staying with us!

10/10 Excellent

Stanley, SPRING BRANCH, TX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay at this property and always clean and fresh. Very polite, professional staff and comfortable atmosphere. The queen studio is very spacious suitable for extended stay. We will be back.
Response from Carmen S on 4 Dec 2022
Thanks for staying with us. We appreciate your feedback!