Terrace/patio
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Reviews of Hilton Garden Inn Austin/Round Rock

3 out of 5
Hilton Garden Inn Austin/Round Rock
2310 N Interstate 35, Round Rock, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 896 reviews" "
Rating 8 - Good. 244 out of 896 reviews" "
Rating 6 - Okay. 89 out of 896 reviews" "
Rating 4 - Poor. 37 out of 896 reviews" "
Rating 2 - Terrible. 29 out of 896 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 1 night in Apr 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were not comfortable, they were worn and you would sink in the middle. Very noisy
Stayed 2 nights in Apr 2024

6/10 Okay

Stephen

Travelled with family
Disliked: Property conditions & facilities
This property is dated. This walls, musty smell and cheap mattress’.
Stayed 1 night in Apr 2024

10/10 Excellent

Leigh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hot tub!
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staying here, and love that it’s in walking distance to Chuys!
Stayed 3 nights in Apr 2024

10/10 Excellent

Sumedh

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was amazing!
Stayed 1 night in Mar 2024

8/10 Good

Vernon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice. Bed was comfortable. Need better pillows.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nathan

Travelled with partner
I thought the property was very nice well light and plenty of parking!
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Travelled with family and small children
Staff was nice and area was clean. Would recommend to others.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lori

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family get together location.
Stayed 2 nights in Mar 2024

6/10 Okay

Kapemba

Travelled with family
Liked: Staff & service
No ventilation in the bathroom. The lamps in the bathroom had too much rust because of no ventilation. The AC wasn’t working properly
Stayed 2 nights in Feb 2024

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and the App check in process was very helpful.
Stayed 1 night in Feb 2024

6/10 Okay

Deepak, Katy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
It was disappointing, my room was not cleaned and i was told that i had to request the cleaning. They wont clean the room unless i request, really?
Stayed 2 nights in Feb 2024

8/10 Good

Johan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie, Brea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean to property
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Miranda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Ann, Laredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of nearby restaurants!
Stayed 2 nights in Jan 2024

8/10 Good

Ronnie

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable
Friendly and helpful front desk staff. Clean and comfortable for the whole family.
Stayed 1 night in Jan 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near lots of popular restaurants a couple within walking distance. Staff was friendly, property was clean, clean room and was comfortable. It was pretty quiet considering location is close to the interstate. Breakfast made to order downstairs was a plus.
Stayed 1 night in Jan 2024

8/10 Good

Mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Cassidy Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

10/10 Excellent

Stephanie, Brea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and out
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

6/10 Okay

Jacqueline

Travelled with family
Complimentary or not?
Decent enough stay. Has undergone some renovations and some of those are strange. Bathroom facuets are backwards and sink drains do not close all the way. My biggest concern is that Hotels.com advertised the room and hotel as having a complimentary breakfast. It did NOT. The breakfast was offered, but for a fee - $6-$14. I do not fault Hilton, i fault Hotels.com.
Stayed 1 night in Dec 2023

2/10 Terrible

Kimberly

I demand a refund. The whole reason I booked this hotel was for the spa, which was broken and had glass everywhere. I checked out after one night. Refund immediately.
Stayed 2 nights in Dec 2023

10/10 Excellent

carlos, madras

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stacy

Stayed 1 night in Dec 2023

6/10 Okay

Kurt

Disliked: Staff & service, property conditions & facilities
The front desk person was extremely rude
Stayed 1 night in Dec 2023

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Gena

Stayed 1 night in Dec 2023

8/10 Good

Wagoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV not working properly
The only thing I was disappointed was the TV, had direct TV and was not easy friendly even the desk clerk couldn't figure it out.
Stayed 1 night in Nov 2023

10/10 Excellent

kent

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay at the property again..
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was cleaning outside with a cherry picker that made noise starting at 7:15.Front desk person was excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Abelardo

Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with amazing amenities! Dining options in the area are phenomenol. Highly recommend!
Stayed 1 night in Nov 2023

10/10 Excellent

Frank A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and well kept clean environment.
Stayed 6 nights in Nov 2023

2/10 Terrible

Kathleen

Disliked: Cleanliness, amenities
Hotels are meant for people not animals. Inhaled dog urine from the carpet all night. Dogs pee--you can never get rid of the smell and filth they bring. Will never, ever -- return to this hotel. STOP ALLOWING ANIMALS to stay at hotels.
Stayed 2 nights in Nov 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very courteous. The bed was very comfortable and I slept well. I forgot to let the front desk that the complimentary lotion and conditioner were near empty. Luckily I carry my own. There was a LOT of yellow tape around the hotel. Almost made me feel as if it may not be safe to stay there.
Stayed 1 night in Nov 2023

8/10 Good

Lance

Liked: Cleanliness, staff & service
Decent location for our purposes, great staff
Stayed 5 nights in Oct 2023

4/10 Poor

Adriana

Travelled with family, Business traveller
Liked: Staff & service
The hotel facilities were so dirty. The carpet had cucaracha and the lamp inside of the room had so many bugs. I stay fourth nights and one day the room was supposed to be “cleaned “ but the bathroom and garbage can was terrible
Stayed 3 nights in Oct 2023

10/10 Excellent

Neida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , clean hotel, and delicious food.
Stayed 1 night in Oct 2023

8/10 Good

vicki

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I RENTED 2 ROOMS WERENT HAPPY WHEN WENT IN TO MY ROOM AND THERE WERE BUGS FOUND CALLRD AND HAD THEM COME TAKE CARE ON THEM
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Ioana

Business traveller
Disliked: Amenities, property conditions & facilities
The AC unit was very noisy, had 3 nights of bad sleep. I couldnt find a pen to write down some emergency things, i had to put my phone on hold and go to reception for a pen
Stayed 3 nights in Sep 2023