Indoor pool, a heated pool, pool loungers
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Reviews of Courtland Grand Hotel, Trademark Collection by Wyndham

4 out of 5
Courtland Grand Hotel, Trademark Collection by Wyndham
165 Courtland Street NE, Atlanta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 1177 out of 2996 reviews" "
Rating 8 - Good. 640 out of 2996 reviews" "
Rating 6 - Okay. 431 out of 2996 reviews" "
Rating 4 - Poor. 323 out of 2996 reviews" "
Rating 2 - Terrible. 425 out of 2996 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Maze

Travelled with partner
Liked: Staff & service
Disliked: Amenities
When we booked the hotel we were excited for the pool and jacuzzi from the photos. However we booked the same week (unknowingly) that a Dance competition was taking place so the hotel was run with children ranging from 5-17 everywhere and practicing in the lobbies and hallways each night and day. Unfortunately as well the jacuzzi was down while we were there so that was upsetting as well. Atlanta has an issue with loud cars and tons of traffic and we could hear every bit of it each night.
Stayed 2 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Maze and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Good

Neely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet dining and bar. Very good breakfast buffet and personal service. Loved the tropical scenery around pool area. Very inviting and relaxing.
Stayed 3 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Neely, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Makayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area had lots of bums on the street , bar across the street was had loud music. Charged me 27.23 a day for destination fee on top of 100 deposit just incase any damages . Which is out of control!!!!!! So your me to visit Atlanta CRAZY!!!!!!
Stayed 4 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Makayla, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

4/10 Poor

Johnnie, Remlap

Liked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

Teron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to park my car in the garage due to all the cars in front of the hotel. The area was unsafe at night
Stayed 1 night in Apr 2024
Response from Michelle on 1 May 2024
Hello Teron and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Excellent

Frantz, West Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 1 May 2024
Hello Frantz, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Apr 2024
Response from Michelle on 1 May 2024
Hello Vikram, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Leviticus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience here. First night was in a room in the north tower overlooking the pool on the 3rd floor. Very clean and quiet. Second night was in the south tower on the street side on the 7th floor. Street noise was very loud all night on a Saturday night, not the hotels fault but something to be aware of.
Stayed 1 night in Apr 2024
Response from Michelle on 1 May 2024
Hello Leviticus, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on 1 May 2024
Hello Jessica, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Jesse

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Enjoyed the food in the restaurant, it very limited staff and the wait times to receive items much too long. The manager Daniel was apologetic. The bathroom too small. Hotel needs some renovation and updating.
Stayed 4 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Jesse, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

4/10 Poor

Cassandra

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Marlin

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Marlin, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

10/10 Excellent

Brie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was EXCELLENT for the price. Conveniently located, friendly and professional staff, very nice rooms and amenities. We had a great experience and would highly recommend. You really can't do better for that price point. The only area of improvement worth mentioning was that it did take quite a while to get in the facility and get our truck into vallet but once that was done, the entire experience was smooth sailing.
Stayed 2 nights in Apr 2024
Response from Michelle on 1 May 2024
Hello Brie, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

6/10 Okay

Dwayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff that were there were great. However, valet parking was backed up to the point the street was congested with people waiting. They did the best they could but just very limited staff. Check in… well again, limited staff for lots of people trying to check in. In used e-check in but no one was staffing that particular desk. Many people seemed to be having check in issues and tied up the only staff working the desk. As for the room. It was nice. The heat/air fan is VERY loud. Keep in mind it’s downtown Atlanta. Very busy congested area.
Stayed 1 night in Apr 2024
Response from Michelle on 27 Apr 2024
Hello Dwayne, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

6/10 Okay

Rochelle

Travelled with group
Liked: Staff & service, property conditions & facilities
This hotel is alright. They need to do a better job at housekeeping. At most hotels, housekeeping comes by everyday that you are there. Housekeeping did not come in at all to get the trash, change out bed sheets, towels or anything. Some of the sheets or towels were stained which maybe they were clean but that’s still not always fun to see. When I checked in, they didn’t have any bags in the trash. There was only 1 water bottle even though they said there was supposed to be 2 for both guests. The soap they had was facial soap and you’re supposed to use that for your hands I guess. The elevators close extremely fast so you have to be ready to get on as soon as another guest gets off. Then, the key stopped working randomly after I’d been there for a day. I had to go and get a new one. Then my guest’s key also stopped working and she hadn’t even been there for a full day. Lastly, my allergies were very bad when I got to town. I could feel them get worse every time I got to the hotel. Like I would start sneezing and my nose would close up more. Clearly the air quality is bad. So yeah, this hotel could do better.
Stayed 2 nights in Apr 2024
Response from Michelle on 26 Apr 2024
Hell Rochelle, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

4/10 Poor

Caitlin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The location is what drew us to this hotel and unfortunately that was the only thing that was good about it. They advertise free parking when that is not the case, you are required to valet park at $45 a day. We requested a crib 2 weeks prior to arriving and were told none were available when we arrived. The room's shampoo and soap dispensers were empty and the bathroom didn't even have a bar of soap - we requested this many times during our stay and never received any. We were actually discussing this in the hallway and 4 other people we passed confirmed their rooms did not have any soap either - gross. They state they have sound proof rooms, but we were up all night to people banging, running, and yelling in the halls and even upstairs. Just disappointing quality for the price.
Stayed 2 nights in Apr 2024
Response from Michelle on 26 Apr 2024
Hello Caitlin, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

2/10 Terrible

Eric, Lake Saint Louis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dated and honestly gross. The tables were sticky and the carpets stained. It’s way overpriced for the quality of the hotel.
Stayed 3 nights in Apr 2024
Response from Michelle on 26 Apr 2024
Hello Eric, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

6/10 Okay

Yantalay

Travelled with partner
Disliked: Cleanliness
Did not like that there was carpet in the rooms, very unsanitary. Parking was not convenient.
Stayed 2 nights in Apr 2024
Response from Michelle on 26 Apr 2024
Hello Yantalay, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michelle on 27 Apr 2024
Hello, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Medhat

Liked: Cleanliness, staff & service
The fridge in room is empty no bottles of water ther coffee machine doesn't have the part to do coffee
Stayed 1 night in Apr 2024
Response from Michelle on 27 Apr 2024
Hello Medhat, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Juan, Lawrenceville

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Michelle on 26 Apr 2024
Hello Juan, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

8/10 Good

Diene

Good
Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Diene, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

4/10 Poor

Paige

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Paige and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We have since then corrected the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Excellent

Delani

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the pricing and the staff. Albert and Asia were excellent! Only issue was there was a sock left behind under the bed from a previous guest. And the bathroom door needed to be washed at the bottom.
Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Delani, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Brian, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Candace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way too many people just standing around. Smelled like marijuana 24/7. No way to get anything to drink after hours. Except food delivery. 9 am on the morning of our check out, room cleaners opened our door, even though we had the do not disturb tag hanging. Good thing the top security lock was locked other wise the door would’ve opened all the way and then I would’ve acted as someone was breaking in, and it probably wouldn’t have went well for them. The cleaners were way too loud to where we couldn’t sleep in past 8am. Too expensive for valet, didn’t have a choice to not use it. Just a 1 star say. Will never come back. Told Fri t desk all of this and they said sorry, here’s your receipt. 1/10. Will not go back.
Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Candace and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We have since then corrected the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Good

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Jerome, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Kenyetta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 3 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Kenyetta, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Paul

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Terrible! Rude staff, valet insanely overpriced compared to others nearby and took forever to get vehicle. Will never come here again
Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Paul, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback remarks given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay in an convenient location.
Stayed 3 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Felicia, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

4/10 Poor

Unique Devine

Travelled with partner
Seems very old and room smelled as such. Parking price ridiculous
Stayed 3 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Unique, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback remarks given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!

10/10 Excellent

Dondee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Dondee, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Cee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Courtland
Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Cee, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

4/10 Poor

Karen

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we did not get the 2 bed room that I ordered. The cot was lumpy, the walk to the room was way too far, they said that they had a wheelchair but it did NOT work.
Stayed 3 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Karen and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We have since then corrected the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okay

Mete

Business traveller
They do not clean the rooms daily. Really?
Stayed 3 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Mete and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We have since then corrected the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Terrible

Andrew

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Andrew, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

10/10 Excellent

Asia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet line and traffic was terrible and inconvenient for tourists
Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Asia, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

2/10 Terrible

Himanshu Pradeep

Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst properties I've ever stayed in. The room smell musty, furniture is chipped and falling apart, even saw mold on wood at some places. Charge you resort fees for this dumpster place. Stay away from this scam hotel.
Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Himanshu and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We have since then corrected the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Poor

Ariel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Ariel, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

10/10 Excellent

Shelimia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Shelimia, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

6/10 Okay

Jennifer Gail

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Jennifer, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

8/10 Good

Maricela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean hotel
Stayed 2 nights in Mar 2024
Response from Michelle on 24 Apr 2024
Hello Maricela, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Nehemiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Apr 2024
Response from Michelle on 20 Apr 2024
Hello Nehemiah, Thank your for your response regarding your stay at the Courtland Grand Hotel. We appreciate your positive remarks and we hope that you will stay with us again!

10/10 Excellent

Cody

Liked: Amenities
Great
Stayed 1 night in Feb 2024
Response from Michelle on 20 Apr 2024
Hello, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allyson at the front desk was wonderful
Stayed 2 nights in Mar 2024
Response from Michelle on 20 Apr 2024
Hello Kimberly, Thank your for your response regarding your stay at the Courtland Grand Hotel. We appreciate you mentioning the great service that our front desk agent Allyson gave to you during your stay. We hope that you will stay with us again!

8/10 Good

Ian Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Ian, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Andrea, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Sara

Stayed 1 night in Apr 2024
Response from Michelle on 20 Apr 2024
Hello Sara, Thank your for your response regarding your stay at the Courtland Grand Hotel. We would like to thank you for staying with us and hope to get the chance to accommodate your lodging needs again in the future.

8/10 Good

Imani

Stayed 2 nights in Apr 2024
Response from Michelle on 24 Apr 2024
Hello Imani, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive scores given about our hotel. We hope that you will come back and visit us again!!

8/10 Good

Terra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good. It’s just in a bad area. The inside is beautiful. It was clean. I didn’t like that parking was only valet and it was an extra $45.
Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr 2024
Hello, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive scores given about our hotel. We hope that you will come back and visit us again!!