Front of property
Check availability

Reviews of New Safari Hotel

3 out of 5
New Safari Hotel
BOMA ROAD, Arusha

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 36 reviews" "
Rating 8 - Good. 14 out of 36 reviews" "
Rating 6 - Okay. 1 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Matvey

Disliked: Staff & service, amenities, property conditions & facilities
Noisy, electricity did not work, so generator was extremely loud. They charged me for water in the room.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great value in a central location
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 3 nights in Feb 2024

10/10 Excellent

Birgitta

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 4 Oct 2023
Thank you for taking the time to rate us. Karibu sana

8/10 Good

YURIKO

Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Oct 2023
Gratitude for rating us. We hope to see you again soon

10/10 Excellent

Per

Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Oct 2023
Thank you for taking the time to rate us. We look forward to hosting you're stay.

8/10 Good

Marie-Leah

Travelled with partner
Liked: Cleanliness, staff & service
Rating overall four as I would recommend as it’s conveniently located, staff was excellent and rooms are clean, but if I go back to Arusha I might look around before booking back here. Stayed in Sept 2023. Location is convenient and there are a few restaurants around. Many other hotels around. Hotel isnt the newest but is very clean and I felt safe. Staff was very friendly and helpful. There is a restaurant in the hotel and breakfast was included, but after seeing what was available we ended up going to the restaurant 2 minutes walk away. There are a LOT of locals on the street trying to sell things in this area - would advise to insist on having your taxi/bus/tour drop off/pick up at the door of the hotel when you arrive and leave with your luggage.
Response from Hotel Manager on 4 Oct 2023
Thank you for taking the time to rate us. We appreciate your comments, they are essential to us.

10/10 Excellent

Marc

Stayed 1 night in Jul 2023

10/10 Excellent

CYPRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
I liked safe and quiet of the hotel
Stayed 2 nights in May 2023
Response from Hotel Manager on 29 May 2023
Thank you, Cyprian, for taking the time to rate us. We appreciate it. Karibu Sana!

10/10 Excellent

sipho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the amenities were excellent and the location, in the center of Arusha Town.
Stayed 3 nights in Apr 2023
Response from Hotel Manager on 25 Apr 2023
Thank you so much for taking the time to rate us. We do look forward to hosting your stay again. Karibu Sana.

2/10 Terrible

Andy

Stayed 1 night in Mar 2023

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay the night before our safari started. The property is a dated, But it had everything we needed after a long trip. The staff were very friendly and helpful. The hotel is located near restaurants and other attractions and it’s safe to walk during the day. I would stay here again!
Stayed 1 night in Feb 2023
Response from Hotel Manager on 27 Feb 2023
Jambo Daniela, Thank you so much for taking the time to rate us and allowing us to host your stay. We are looking forward to the next time you are with us. Karibu Sana!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual a nice stay and always good customer service. They have great pizza! Convenient location.
Stayed 1 night in Jan 2023
Response from Hotel Manager on 23 Jan 2023
Thank you for taking the time to rate us. We look forward to hosting your stay again. Karibu Sana!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful. I would be glad to stay there anytime.
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 2 Oct 2022
Jambo David, Thank you for taking the time to rate us. We appreciate it. Karibu tena!

8/10 Good

Laston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Safari Hotel, at the Heart of Arusha!
I have been to this hotel before. They are striving to maintain good standards, except for the restaurant service, which has room for improvements!
Stayed 4 nights in Sep 2022
Response from Hotel Manager on 2 Oct 2022
Jambo Laston, Thank you for taking the time to rate us. We appreciate it and we will work on your comments. Karibu Tena!

10/10 Excellent

Jairrod

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms were clean and the staff was great
Stayed 7 nights in Jun 2022
Response from Hotel Manager on 29 Aug 2022
Thank you so much for the review. It is much appreciated.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
No working AC in room so have to sleep with window open and next to generator so very hard to sleep.
Stayed 1 night in May 2022
Response from Hotel Manager on 26 Jun 2022
Hello, Our sincere apologies for this inconvenience, there was a general fault in the hotel systems. We have solved the problem now and we look forward to your next stay with us. Karibu Sana

8/10 Good

Ronald

Travelled with family, Travelled with group
Liked: Staff & service
This is an older property that has been around for many years. It is quaint. Breakfast was very limited as compared to other places that we stayed. Best part was the staff. They were super. Very warm and friendly people who made every effort to provide excellent service. Rose, at the front desk was outstanding. I was looking or Tanzania coffe and could not find it. The staff comntacted the vendor which was about 35 minutes away and on the way to the airport. The hotel staff contacted the coffee place and had them meet me on the highway on our way to the airport. OMG and WOW!!! Way above and beyonf service. When the people say "Welcome" they truly mean it.
Stayed 1 night in Feb 2022
Response from Mwombeki, Hotel General Manager on 21 Feb 2022
Thank you so much for granting us the opportunity to host your stay. Our sincere gratitude to you also for taking the time to rate us. We will work on your comment and make sure the your next stay with us is even more memorable. Karibu sana New Safari Hotel.

8/10 Good

Curt, Roseville

Liked: Cleanliness, staff & service, amenities
Staff are very friendly and always ready to assist.
Stayed 9 nights in Sep 2021
Response from Hotel Manager on 12 Sept 2021
Thank you very much for the opportunity to host your stay. Hope to see you again soon. Karibu sana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This nice little hotel is in the heart of Arusha. For it's price you will not find a better hotel. The Free breakfast was good. Overall, Very pleased. Ended up staying there twice and would do again. A
Stayed 4 nights in Jul 2021
Response from Hotel Manager on 18 Aug 2021
We are humbled by your comment. We hope to see you soon again. "Asante sana na karibu sana tena".

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great little for its price. Close to everything. Amazing location.
Stayed 2 nights in Jul 2021
Response from Manager on 26 Jul 2021
Thank you so much. We appreciate and deeply value your comment. We hope to see you again very soon. Karibu sana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed here for one night. It was a warm welcome by the reception staff and he was very friendly and helpful. The room was clean and spacious. Had a comfortable sleep. The bathroom was nice too with hot shower available. There was no porter service to take me to the room when i arrived but because i didn't have much luggage on me it was easy to drag my one bag. And didn't have a good experience at the restaurant the evening before i was to check in here. No comments on the food as i didn't eat here had to go eat elsewhere in the neighborhood. It's just this minor things that can be looked into by the management but overall i had a pleasant stay as it was just for one day.
Stayed 1 night in Jun 2021
Response from Hotel Manager on 28 Jun 2021
Our sincere gratitude for the opportunity you gave us to host your stay in Arusha, and for the comments you provided. We will work on them so that your next stay will be ever more pleasant.Karibu sana

4/10 Poor

Allan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The stay was good,big issue is the receipt, no TRA receipt
Stayed 2 nights in Nov 2020
Response from New Safari Hotel on 7 Dec 2020
Dear Allan, Thank you for your comment, on behalf of the management we had a discussion with you concerning the TRA receipt which we issue to the (Expedia) business with paid us. We can not issue two receipts that means we will pay twice the TAX. As we did suggest to you that communication with Expedia concerning the matter. Thank you

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
Stayed 1 night in Feb 2020
Response from Hotel Manager on 12 Feb 2020
Hallo Paula, Thank you so much for allowing us to host your stay in Arusha. We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
I love this place. There are fancier hotels in Arusha, but this is central, with a stellar staff that makes me feel like family. Everything in immaculately clean, the kitchen is happy to cut up mangos I buy in the market, and the wifi is fast and free.
Stayed 8 nights in Jan 2020
Response from Management on 5 Feb 2020
Thank you so much for allowing us to host your stay. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from Mwombeki on 23 Sept 2019
Thank you so much for the review. We look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Mwombeki - Hotel Manager on 7 Dec 2018
Much appreciated.

10/10 Excellent

My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and within good walking distance to everything. The staff and manager were very friendly and helpful in meeting your needs. The hotel is clean. The breakfast has a good variety. One thing about Arusha is a lot of food are organic and fresh. The food reflected in the breakfast. This is not a luxury hotel but it's very functional for a stay over before your safari. The price is great.
Stayed 1 night in Sep 2018
Response from Mwombeki on 27 Sept 2018
It was great hosting you. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dar Esta Salaam downtown hotel
In downtown area, next to few airlines offices . Staff were attentive. Will recommend.
Stayed 1 night in Aug 2018
Response from Mwombeki on 3 Sept 2018
We thank you for the review. It was our pleasure to host you and we hope to do it again soon. Kind Regards, Mwombeki Hotel General Manager

10/10 Excellent

Ryota

Stayed 1 night in Aug 2023
Response from Hotel Manager on 4 Oct 2023
Thank you for taking the time to rate us. Karibu sana

8/10 Good

Marianne

Stayed 2 nights in Jan 2023
Response from Hotel Manager on 25 Jan 2023
Thank you for taking the time to rate us. Karibu Tena na asante sana.

10/10 Excellent

Kinya

Liked: Cleanliness, staff & service
ロケーションも良いし、素晴らしいと思う
Response from Hotel Manager on 23 Jan 2023
Thank you for taking the time to rate us. We look forward to hosting your stay again. Karibu Sana!

8/10 Good

Kinya

Business traveller
Liked: Cleanliness, staff & service
部屋もきれい、スタッフも良いし場所も値段もいいです。 ただ一つだけ、インタネットの接続が弱いです。これは唯一改善する必要があると思います。
Response from Hotel Manager on 18 Jan 2023
Thank you so much for taking the time to rate us. We will work on your comments and we hope to see you again soon. Asante Sana na Karibu Sana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard Zimmer mit AC zentral in der City in Gehdistanz zu Boma und Restsurants
Stayed 1 night in Oct 2019
Response from Manager on 24 Oct 2019
Vielen Dank für die Kommentare. Wir hoffen dass wir Ihnen ganz bald wiedersehen. Nochmal, Herzlichen willkommen zu New Safari Hotel.