Title: Neptune Pwani Beach Resort & Spa Zanzibar Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=4544303&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Neptune Pwani Beach Resort & Spa Zanzibar Beachfront, with full-service spa ## Photo gallery for Neptune Pwani Beach Resort & Spa Zanzibar ![2 outdoor pools - Neptune Pwani Beach Resort & Spa Zanzibar (Kiwengwa)](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544303/cde835f4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Building design - Neptune Pwani Beach Resort & Spa Zanzibar (Kiwengwa)](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544303/60934dbe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sun deck - Neptune Pwani Beach Resort & Spa Zanzibar (Kiwengwa)](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544303/e8c8ff58.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools - Neptune Pwani Beach Resort & Spa Zanzibar (Kiwengwa)](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544303/7b062461.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Beach Front Suite | Minibar, in-room safe, blackout curtains, free cots/infant beds - Neptune Pwani Beach Resort & Spa Zanzibar (Kiwengwa)](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544303/ab55274f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Neptune Pwani Beach Resort & Spa Zanzibar offers an all-inclusive escape with sun-drenched days and peaceful evenings. Enjoy cocktails at two beach bars or the swim-up bar with ocean views. The spa offers manicures and pedicures, and six restaurants serve international cuisine. ## Reviews 8.8 Excellent ## Popular amenities - Bar - Gym - All-inclusive - Spa - Pool - 24/7 front desk £423 includes taxes & fees 15 Dec - 16 Dec ## Room options ### Check availability for these dates Tonight [Dec 14 - Dec 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=4544303&PinnedHotelID=4544303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=4544303&PinnedHotelID=4544303&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=4544303&PinnedHotelID=4544303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=4544303&PinnedHotelID=4544303&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=4544303&PinnedHotelID=4544303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=4544303&PinnedHotelID=4544303&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=4544303&PinnedHotelID=4544303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=4544303&PinnedHotelID=4544303&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Deluxe Garden Room Partial Ocean View ![Minibar, in-room safe, blackout curtains, free cots/infant beds](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544303/bf6ee01f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Garden Room Partial Ocean View 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Blackout curtains Hairdryer Private bathroom Coffee/tea maker - 592 sq ft - Partial ocean view - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Deluxe Beach Side Room ![Deluxe Beach Side Room | Beach/ocean view](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544303/1033689d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Beach Side Room 10.0 Exceptional 1 review ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Blackout curtains Hairdryer Private bathroom Coffee/tea maker - 592 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Beach Front Suite ![Beach Front Suite | Minibar, in-room safe, blackout curtains, free cots/infant beds](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544303/3e29ac16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Beach Front Suite ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains Separate bedroom Hairdryer Private bathroom Coffee/tea maker - 1076 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Garden View Room ![Minibar, in-room safe, blackout curtains, free cots/infant beds](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544303/04d54c2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Garden View Room ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Blackout curtains Hairdryer Private bathroom Coffee/tea maker - 592 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Deluxe Beachfront Room ![Minibar, in-room safe, blackout curtains, free cots/infant beds](https://images.trvl-media.com/lodging/5000000/4550000/4544400/4544303/a747f2f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Beachfront Room ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Blackout curtains Hairdryer Private bathroom Coffee/tea maker - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKiwengwa-Hotels-Neptune-Pwani-Beach-Resort-Spa.h4544303.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKiwengwa-Hotels-Neptune-Pwani-Beach-Resort-Spa.h4544303.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-5.93787%2C39.36056&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=UpSkVy03_JM6Q1YIBr0NQnQ2YFo=) Pawni Mchangani, Kiwengwa #### What's nearby - Mapenzi Beach \- 8 min walk \- 0.5 miles - Pwani Mchangani Beach \- 3 min drive \- 1.0 mile - Kiwengwa Beach \- 5 min drive \- 1.7 miles - Kendwa Beach \- 48 min drive \- 18.7 miles - Nungwi Beach \- 48 min drive \- 19.6 miles #### Getting around - Zanzibar (ZNZ-Zanzibar Intl.) - 74 min drive #### Restaurants - ‪Spice Restaurant - ‬5 min drive - ‪The Wok - ‬9 min drive - ‪Namaste Indian restaurant - ‬14 min walk - ‪Gabi Beach - ‬7 min drive - ‪Yako - ‬9 min drive ## About this property ### Neptune Pwani Beach Resort & Spa Zanzibar Upscale all-inclusive hotel near Kiwengwa Beach At Neptune Pwani Beach Resort & Spa Zanzibar, you can look forward to an airport shuttle, 2 beach bars and a swim-up bar. With a beachfront location, beachfront dining and sunloungers, this hotel is the perfect place to soak up some sun. Indulge in a massage, a body wrap and a body scrub at the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with a poolside bar and a terrace. Additional perks include: - 2 outdoor pools, along with a swim-up bar - Free self-parking - A round-trip airport shuttle (surcharge), luggage storage and smoke-free property - Concierge services, a billiards/pool table and a gift shop Room features All 150 rooms offer comforts such as air conditioning, as well as perks such as free WiFi and safes. Other conveniences in all rooms include: - Childcare services and free infant beds - Bathrooms with showers and free toiletries - Flat-screen TVs with satellite channels - Electric kettles, daily housekeeping and phones ### All-inclusive details This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All à la carte meals and snacks included In-room minibar (non-alcoholic beverages included) ### Activities and facilities/equipment All land activities and use of recreational facilities and equipment are included. ### Land activities Fitness facilities ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/5000000/4540000/4532600/4532521/97979bf3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diamonds Mapenzi Beach Kiwengwa - Pool - All-inclusive - Spa - Parking included 9.0 Wonderful 151 reviews £435 includes taxes & fees 8 Jan - 9 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=4532521&PinnedHotelID=4532521&HadPinnedHotel=true®ionId=-1&adults=2) ![Birthday party area](https://images.trvl-media.com/lodging/2000000/1890000/1880400/1880395/c03fd965.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sultan Sands Island Resort & Spa Kiwengwa - 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16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=1407257&PinnedHotelID=1407257&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/2000000/1870000/1867100/1867044/8367c9ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bluebay Beach Resort & Spa Kiwengwa - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 102 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=1867044&PinnedHotelID=1867044&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/76000000/75020000/75013000/75012943/67b39573.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TOA Hotel & Spa Zanzibar Pongwe - Pool - Breakfast included - All-inclusive - Spa 9.4 Exceptional 63 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=75012943&PinnedHotelID=75012943&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/5000000/4540000/4532600/4532516/2280ba0f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TUI BLUE Bahari Zanzibar Kiwengwa - Pool - All-inclusive - Spa - Kids pool 8.8 Excellent 251 reviews £360 includes taxes & fees 13 Jan - 14 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=4532516&PinnedHotelID=4532516&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/96000000/95990000/95986000/95985922/06464ef2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sensations Eco-Chic Hotel Pwani Mchangani - On private beach - Pool - Breakfast included - All-inclusive 9.2 Wonderful 15 reviews £190 includes taxes & fees 19 Dec - 20 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=95985922&PinnedHotelID=95985922&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Garden Villa with Plunge Pool | Hypo-allergenic bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5980000/5971100/5971013/83add312.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zanzi Resort Kama - On private beach - Pool - Breakfast included - All-inclusive 9.8 Exceptional 145 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=5971013&PinnedHotelID=5971013&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Suite, 1 King Bed (Swim Up, Front Ocean View) | Terrace/patio](https://images.trvl-media.com/lodging/103000000/102410000/102401800/102401742/0daa42ef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JAZ Elite Aurora Michamvi - Pool - Breakfast included - All-inclusive - Spa 10 Exceptional 1 review £323 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=102401742&PinnedHotelID=102401742&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Free self parking on site ### Food and drink - 2 bars/lounges - 2 beach bars - 6 restaurants - A coffee shop/cafe - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Gusti - Namaste - Narai Thai - Pwani - Samaki ### Things to do - 2 outdoor pools - Arcade/game room - Billiards/pool table - Full-service spa - Gym - Library - Playground - Sauna ### Family friendly - 2 outdoor pools - Arcade/game room - In-room babysitting - In-room cot - Laundry facilities - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting room ### Outdoors - Beach loungers - Beach umbrellas - Garden - On the beach - Terrace ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Turkish bath ### Accessibility - No lift ### More - Banquet hall - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Minibar ### More - Air conditioning - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 5.00 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 235 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Neptune Pwani Neptune Pwani Beach Neptune Pwani Beach All Inclusive Neptune Pwani Beach All Inclusive Kiwengwa Neptune Pwani Beach Resort All Inclusive Neptune Pwani Beach Resort All Inclusive Kiwengwa Pwani Neptune Neptune Pwani Beach Resort Spa All Inclusive Neptune Pwani & Spa Zanzibar Neptune Pwani Beach Resort Spa Neptune Pwani Beach Resort Spa All Inclusive Neptune Pwani Beach Resort & Spa Zanzibar Hotel Neptune Pwani Beach Resort & Spa Zanzibar Kiwengwa Neptune Pwani Beach Resort Spa Zanzibar All Inclusive Neptune Pwani Beach Resort & Spa Zanzibar Hotel Kiwengwa ## Frequently asked questions ### Does Neptune Pwani Beach Resort & Spa Zanzibar have a pool? ### How much does it cost to stay at Neptune Pwani Beach Resort & Spa Zanzibar? ### Is Neptune Pwani Beach Resort & Spa Zanzibar pet-friendly? ### How much is parking at Neptune Pwani Beach Resort & Spa Zanzibar? ### What time is check-in at Neptune Pwani Beach Resort & Spa Zanzibar? ### What time is check-out at Neptune Pwani Beach Resort & Spa Zanzibar? ### Does Neptune Pwani Beach Resort & Spa Zanzibar provide a shuttle to the airport? ### Are there all-inclusive benefits at Neptune Pwani Beach Resort & Spa Zanzibar? ### Where is Neptune Pwani Beach Resort & Spa Zanzibar located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Neptune Pwani Beach Resort & Spa Zanzibar Reviews ## Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 32 8 - Good 16 6 - Okay 4 4 - Poor 2 2 - Terrible 1 ### 9.4/10 Cleanliness ### 9.0/10 Staff & service ### 8.6/10 Amenities ### 9.0/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### James 6 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were impeccable, beautiful. The grounds were immaculately maintained. The staff and overall customer service was top notch, among the best we've ever encountered. The food was outstanding....much better than cruise ship food. We couldn't have been more impressed. ##### James Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### suhad 17 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place Great place, very kind service ##### suhad Stayed 4 nights in Oct 2022 ### 8/10 Good #### Alice 25 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a good birthday party there the only thing I didn’t like is people smoking in common areas some guests are not smokers the resort needs to find a designated area for smoking ##### Alice Stayed 4 nights in Oct 2024 ### 6/10 Okay #### Maira 18 Jul 2023 The property was great , the staff was great however my stay was not pleasant due to beach vendors harassing tourist at all times I couldn’t go swim in ocean because they wouldn’t leave me alone, and even after I told them I was not interested in anything from them they proceeded to disrespect me and say rude things. Because of this I will only return to Zanzibar if the hotel has a private beach because the harassment from the local vendors and the so called “ Masai” people is wayyyyy too much, I couldn’t even enjoy laying on the beach , they would constantly try to talk to me , it was very uncomfortable to even be near the water. ##### Maira Stayed 4 nights in Jul 2023 ### 8/10 Good #### Kai 20 Jul 2025 Liked: Cleanliness War sehr schön, schöne Anlage, kann man empfehlen ##### Kai Stayed 6 nights in Jul 2025 ### 6/10 Okay #### Verified traveller 11 Sept 2020 Liked: Cleanliness, property conditions & facilities, room comfort #### Bel endroit mais le reste pas top Bel accueil Mais amélioration à faire sur le service et la manière de se comporter avec les clients pour notamment l’un d’entre eux. Le repas est bof Je ne recommande pas plus que ça ##### Verified traveller Stayed 1 night in Sep 2020 ### 8/10 Good #### Verified traveller 22 Dec 2019 Liked: Cleanliness, staff & service The beach was gorgeous. I know a lot of people said you couldn’t swim for some reason but I had no problem at all. There were some seaweed/grassy patches but you could easily avoid them and just be in the white powdered sand. The facilities were clean and unique. I loved all the wood. The cleaning ladies were very friendly and cleaned the room daily and also did a turn down service in the evening where they sprayed for mosquitos. I don’t think I saw one mosquito the whole time I was there! The pool was beautiful! Service is a tad slow but it’s vacation so we were not in a rush for anything. You could always go to the bar or swim up to the bar to get a drink if you couldn’t wait for a server to come around. The property was well maintained with beautiful flowers and landscaping. The food was good. I wasn’t blown away by any of it but I also didn’t have a bad experience at all. Just overall good food. We tried the Italian and the Indian specialty restaurants which were all inclusive and they were good. The Indian was the best. The main restaurant buffet was decent. We did not try the Thai restaurant (which was also in the all-inclusive package) and we did not try the seafood restaurant which was NOT in the all-inclusive. Overall it was a very pleasant experience and I would go back if the opportunity arises. ##### Verified traveller Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### Helen, Georgia 4 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I had a wonderful experience staying at the Neptune Pwani Resort & Spa. The food was excellent, especially on African Night. The staff are professional yet very friendly making every effort to help make my stay as comfortable as possible. That was important to me since I was traveling as a single woman. The purpose of this trip was to celebrate my 70th birthday. The restaurant staff surprised me with a Birthday Cake, Swahili style birthday song and dancing. It was fantastic!! The spa was relaxing yet energizing and nightly entertainment was enjoyable also. ##### Helen Stayed 5 nights in Jun 2018 ### 2/10 Terrible #### Hich, Paris 4 Jul 2018 Disliked: Staff & service, property conditions & facilities #### Plus un club de vacances qu'un hôtel de luxe L'hôtel n'est pas du tout à la hauteur d'un 5 étoile, il est tout juste équivalent à un clubmed 3 étoile. Les infrastructures sont vétustes, le ménage des chambres n'est pas irréprochable, le personnel est un jour sympa un jour négligeant. Le prix n'est absolument pas justifier par rapport à la prestation. Les excursions sont trop chère (nous avons trouver au moins 30% moins cher à l'hôtel voisin) La partie restauration est correcte (les 3 restos sous réservation mais inclus dans la formule all inclusive sont très bon) concernant le resto principal (en buffet) c'est bon mais sans plus. Je pense que cet hôtel est plus destiné au famille, vu l'animation, les activités, le club enfant etc... Par contre si vous êtes en lune de miel et que vous cherchez du luxe et du calme alors passez votre chemin ##### Hich Stayed 7 nights in Jun 2018 ### 10/10 Excellent #### chacea 20 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent vacation! Service and food were excellent. The pools amazingly clean and beautifully designed. Our rooms were beautiful. ##### chacea Stayed 4 nights in Dec 2017 ### 8/10 Good #### MJP, Nairobi 7 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### hotel n a good location with excellent beach Thoroughly enjoyed our stay. It is one of the best all inclusive hotels we have stayed in. ##### MJP Stayed 5 nights in Aug 2017 ### 10/10 Excellent #### Raed 9 Jul 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel doesn't let u spend lot of money The hotel has a great security which makes u feel safe , the workers were very nice and the best thing that's everything was freee , the snack bar, lunch, dinner , Thai restroom etc. at dinner time it had great shows ##### Raed Stayed 8 nights in Jun 2017 ### 10/10 Excellent #### Shari, New York 8 Jun 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Experience 6 nights 7 days, very relaxing birthday vacation. Great food variety on site (Thai, Italian, Indian, Seafood & main restaurant). Food was superb especially the Indian. Staff was polite & attentive, two thumbs up ##### Shari Stayed 6 nights in May 2017 ### 10/10 Excellent #### Verified traveller 7 Jun 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 32 Birthday Vacation I am so happy and satisfied with my recent stay at Neptune Pwani. I celebrated my 32nd birthday there in hopes of having a relaxing, quiet, and culturally filled birthday. The staff not only went above and beyond by singing and dancing with me and to me for my birthday but the entire staff on the resort were very accommodating, polite and present to my needs. The front desk hostess assisted with excursion recommendations so that I could get a full feel of the culture in Zanzibar and that is exactly what I got! I plan on 100% coming back in the future. ##### Verified traveller ### 8/10 Good #### Verified traveller 25 Apr 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Très bel hotel all inclusive! Après un petit soucis de climatisation bruyante, le directeur nous a gentillement surclassé, donc un grand merci :) La plage est protégée des BeachBoys, ce qui est vraiment un gros plus pour la tranquillité, surtout qu'elle est magnifique et bien ombragée ! Le spa est sympathique. Juste déception côté excursions, qui sont hors de prix et de piètre qualité (par contre le centre de plongée est TOP !). ##### Verified traveller ### 8/10 Good #### BERTRAND 19 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### cadre magnifique pour ce neptune Très bon séjour dans un cadre typique africain avec un bon niveau de prestations à 1h de l'aéroport. ##### BERTRAND ### 10/10 Excellent #### Verified traveller 9 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### On the beach Great place, very friendly. Food usually excellent, occasionally only good. ##### Verified traveller ### 8/10 Good #### Claire , UK 17 Jan 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### We enjoyed our stay, more like a 4 star Our room was nice and spacious. It smelt a little musty and the bedding was bobbly which was a little uncomfortable. Lovely pool and beach area. Good drinks service throughout the day. The only staff that let the hotel down were the reception staff. They weren't very friendly and didn't seem to want to help very much if you had a problem or a question. The complete opposite of all the other staff and cleaners etc. Italian restaurant was lovely. Overall, we had a nice trip. I would however say that this hotel is a good four staff rather than five. ##### Claire ### 6/10 Okay #### Howe 1 Jan 2017 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Horrible service! Avoid at all cost The property was great and we had a good time however when we were ready to check out they asked us to pay for the additional night we added despite paying it well in advance. They were disorganized, inefficient and lacked professionalism in dealing with the issue. They would not let us leave making us late for our flight and told our driver to not get in the car. It took them 30min to go through their banking records to realize we did actually pay them. They did not apologize for their error and was very rude to our family. ##### Howe ### 8/10 Good #### Verified traveller 21 Nov 2016 Liked: Cleanliness, property conditions & facilities, room comfort #### insgesamt Sehr gut kleines Manko: die Getränke im Inklusive programm sind qualitativ wirklich nicht gut. Ganz schlimm ist die Weinqualität. Auch wenn man kostepflichtigen Wein bestellt, kommt der Rotwein aus der Kühlung!!! Coktails werden sehr lieblos gemacht und auch nicht richtig aufgemixt. Aber ansonsten ein Super tolles Hotel ##### Verified traveller ### 8/10 Good #### kasam, kalamazoo, Mi 3 Sept 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very nice hotel Nice and clean. I enjoyed my stay. very beautiful place ##### kasam ### 10/10 Excellent #### KB, London 20 Aug 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic I am not in the habit of writing personal messages for travel (business or pleasure) that I undertake but in this case I am willing to make an exception. I travelled with my family of 4 to Zanzibar staying at the Neptune resort from July 10 – 23 this year. We encountered some problems in the first few days, specifically, with the hot water provision and so I raised my concerns. We spoke to the General Manager about our concerns. His sense of duty and care towards guests was immediately apparent and he proceeded to resolve matters resulting not only in our complete satisfaction but, in fact, exceeding our expectations of customer service for any top hotel internationally. I am sure his example is one of the primary reasons why the service and pleasantness of the staff generally at the resort is so fantastic. ##### KB ### 10/10 Excellent #### Verified traveller 17 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful hotel, grounds and beach! I went to this hotel mainly for the beautiful beaches but was also so impressed with the super well maintained resort grounds and spectacular rooms. The flowers and vegetation were so well looked after and the rooms were very clean and very nicely decorated. The balcony I had was huge with great views. My one complaint would be that the music played at the beach bar was terrible and played the same songs over and over again. It reminded me of bad elevator music. Otherwise I loved the resort and the beach was amazing! Security was nice to have on the beach too. I was less hounded on this beach compared to other beaches on the island. I will try to return later this year! ##### Verified traveller ### 8/10 Good #### Lizl 1 Jun 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic Time at Neptune The hotel staff are incredibly friendly - nothing is too much effort for them. I think the cocktails on all-inclusive need a bit of work - don't know if they water it down a bit. Some of the evening entertainment wasn't very lively - could create a better island holiday vibe with this and the acrobats they used for one night during our stay was amazing. ##### Lizl ### 8/10 Good #### John 14 Feb 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great food and service Overall friendly and helpful staff, with a good variety of dining options and a good spa. There are a variety of restaurants you can dine at in addition to the main restaurant. The Thai restaurant offered a unique sticky rice pudding - without rice :) Organised activities such a snorkeling and diving from the hotel were very expensive, in the end we went elsewhere to do these things. ##### John ## Expedia's Latest Trends ### Hotels > [Kena Beach Hotel](https://www.expedia.co.uk/Matemwe-Hotels-Kena-Beach-Hotel.h4544228.Hotel-Information) > > [Sea Cliff Resort & Spa](https://www.expedia.co.uk/Mangapwani-Hotels-Sea-Cliff-Resort-Spa.h978691.Hotel-Information) > > [Pongwe Beach Hotel](https://www.expedia.co.uk/Pongwe-Hotels-Pongwe-Beach-Hotel.h8057383.Hotel-Information) > > [Four Seasons Safari Lodge Serengeti](https://www.expedia.co.uk/Serengeti-National-Park-Hotels-Four-Seasons-Safari-Lodge-Serengeti.h2949601.Hotel-Information) > > [Zuri Zanzibar](https://www.expedia.co.uk/Kendwa-Hotels-Zuri-Zanzibar.h20217090.Hotel-Information) > > [Zanzi Resort](https://www.expedia.co.uk/Kama-Hotels-Zanzi-Resort.h5971013.Hotel-Information) > > [Essque Zalu Zanzibar](https://www.expedia.co.uk/Nungwi-Hotels-Essque-Zalu-Zanzibar.h4370555.Hotel-Information) > > [Kendwa Rocks Beach Hotel](https://www.expedia.co.uk/Kendwa-Hotels-Kendwa-Rocks-Beach-Hotel.h18030240.Hotel-Information) > > [Zanzibar Bay Resort](https://www.expedia.co.uk/Marumbi-Hotels-Zanzibar-Bay-Resort.h27086671.Hotel-Information) > > [Konokono Beach Resort and Isaraya Over Water Villa](https://www.expedia.co.uk/Michamvi-Hotels-Konokono-Beach-Resort.h3881687.Hotel-Information) > > [ Safaya Luxury Villas (Adults Only)](https://www.expedia.co.uk/Nungwi-Hotels-Safaya-Luxury-Villas.h91433919.Hotel-Information) > > [Hotel Riu Palace Zanzibar - All Inclusive](https://www.expedia.co.uk/Nungwi-Hotels-Riu-Palace-Zanzibar-All-Inclusive.h5361523.Hotel-Information) > > [Nungwi Dreams by Mantis](https://www.expedia.co.uk/Nungwi-Hotels-Nungwi-Dreams.h19700686.Hotel-Information) > > [The Zanzibari](https://www.expedia.co.uk/Nungwi-Hotels-The-Zanzibari.h6446682.Hotel-Information) > > [Turaco Nungwi Resort, a Tribute Portfolio Hotel](https://www.expedia.co.uk/Nungwi-Hotels-DoubleTree-Resort-By-Hilton-Zanzibar-Nungwi.h3300267.Hotel-Information) > > [The Mora Zanzibar - Luxury All Inclusive](https://www.expedia.co.uk/Matemwe-Hotels-Emerald-Zanzibar-Resort-Spa.h78245396.Hotel-Information) > > [Reef & Beach Resort](https://www.expedia.co.uk/Jambiani-Hotels-Reef-Beach-Resort.h6643793.Hotel-Information) > > [Le Mersenne Zanzibar, Autograph Collection](https://www.expedia.co.uk/Michamvi-Hotels-Le-Mersenne-Beach.h65725614.Hotel-Information) > > [Royal Zanzibar Beach Resort All Inclusive](https://www.expedia.co.uk/Nungwi-Hotels-Royal-Zanzibar-Beach-Resort-All-Inclusive.h5563953.Hotel-Information) > > [Gold Zanzibar Beach House & Spa](https://www.expedia.co.uk/Kendwa-Hotels-Gold-Zanzibar-Beach-House-Spa.h5388856.Hotel-Information) > > [Hotel Riu Jambo - All Inclusive](https://www.expedia.co.uk/Nungwi-Hotels-Hotel-Riu-Jambo.h75595198.Hotel-Information) > > [Z Hotel & Z2 Hotel](https://www.expedia.co.uk/Nungwi-Hotels-The-Z-Hotel.h3675918.Hotel-Information) > > [Sandies Baobab Beach Zanzibar](https://www.expedia.co.uk/Nungwi-Hotels-Sandies-Baobab-Beach-Zanzibar.h23247245.Hotel-Information) > > [Baraza Resort & Spa Zanzibar](https://www.expedia.co.uk/Dongwe-Hotels-Baraza-Resort-Spa-Zanzibar.h10042688.Hotel-Information) > > [The Residence Zanzibar](https://www.expedia.co.uk/Kizimkazi-Hotels-The-Residence-Zanzibar.h4261204.Hotel-Information) > > [Amaan Beach Bungalows](https://www.expedia.co.uk/Nungwi-Hotels-Amaan-Beach-Bungalows.h18835360.Hotel-Information) > > [Maisha Nungwi](https://www.expedia.co.uk/Nungwi-Hotels-Aluna-Nungwi.h19166204.Hotel-Information) > > [Flame Tree Cottages](https://www.expedia.co.uk/Nungwi-Hotels-Flame-Tree-Cottages.h10494253.Hotel-Information) > > [TOA Hotel & Spa Zanzibar](https://www.expedia.co.uk/Pongwe-Hotels-Toa-Hotel-Spa.h75012943.Hotel-Information)