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Reviews of Carlton Hotel

5 out of 5
Carlton Hotel
Rue Pierre Stibbe Anosy, Antananarivo

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 102 reviews" "
Rating 8 - Good. 52 out of 102 reviews" "
Rating 6 - Okay. 14 out of 102 reviews" "
Rating 4 - Poor. 3 out of 102 reviews" "
Rating 2 - Terrible. 3 out of 102 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas, CONCORD

Stayed 4 nights in Mar 2024
Response from Sergio Rak on 16 Apr 2024
Dear Nicholas, We thank you for taking the time to leave us your opinion! Looking forward to welcoming you very soon with the entire Carlton team. Cordially.

6/10 Okay

Maurizio, London

Travelled with partner
Liked: Cleanliness, staff & service
All staff is nice and willing. Unfortunately the property itself seems to be left in disrepair. The worst part is the lack of a proper restaurant/chef: food quality is below par. Breakfast is appalling, very little choice and poor quality. Definitely, as it is now, not a 5 star hotel.
Stayed 2 nights in Dec 2023
Response from Sergio Rak on 31 Jan 2024
Dear Maurizio,We thank you for taking the time to leave us this comment.Please be assured that we will forward these comments to the department concerned as well as to management so that measures can be taken to improve your experience within Carlton Madagascar.We hope to welcome you very soon in order to rectify these drawbacks during your stay.

10/10 Excellent

Llewellyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from Sergio on 4 Feb 2023
Dear Llewellyn, Thank you for taking the time to leave us your opinion! We will be sure to pass on your comments to the entire team. Looking forward to welcoming you very soon. Cordially.

10/10 Excellent

Einas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location, highly efficient and friendly staff, spacious and clean rooms.
Stayed 6 nights in Nov 2022
Response from Sergio on 29 Nov 2022
Dear Einas, Thank you for taking the time to leave us your opinion! We will be sure to pass on your comments to the entire team. Looking forward to welcoming you very soon. Cordially.

10/10 Excellent

Abdel Rady

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and friendly special Mr. Tihna from front desk .Thank you every one.
Stayed 4 nights in Oct 2022
Response from Sergio on 20 Oct 2022
Dear Abdel Rady, Thank you for taking the time to leave us your opinion! We will be sure to pass on your comments to the entire team an especially to Mr. Tahina. Looking forward to welcoming you very soon. Cordially.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Felana on 18 Feb 2020
Dear guest, Thank you so much for your feedback and we are looking forward to see you again -Carlton team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at Carlton Hotel.
No complaints. Always enjoy our Carlton stays.
Stayed 2 nights in Feb 2020
Response from Felana on 18 Feb 2020
Dear guest, Thank you so much for being loyal to the Carlton Hotel. Hope to see you soon- Carlton Tema

10/10 Excellent

Eirik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I enjoyed the cleanliness of the rooms, the good service and the excellent breakfast. will be back!
Stayed 3 nights in Jan 2020
Response from F on 7 Feb 2020
Dear guest, Thank you for having a stay at the Carlton Hotel.We are really happy to see that you enjoyed your stay with us.Looking forward to welcoming you again and See you soon -Carlton Team

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but meeting services need improvement
On the positive side, the hotel is conveniently located to businesses, restaurants and supermarket. The staff were attentive, the meals were good (both the breakfast buffet and lunch/dinner ordered off of the menu). The room was comfortable and clean. Needing improvement: The internet was nearly unusable: difficult to download or send files in email, difficult to use voice Skype, long time to load some web pages, connection comes and goes randomly. For our meeting, everyone had to have the same lunch dish, no individual choices or even having half and half. The meeting room had a partition halfway through the room that made it impossible to use both halves of the room, so all participants had to be squeezed into one half.
Stayed 5 nights in Dec 2019
Response from felana on 18 Dec 2019
Dear Guest, Thank you so much for having a stay at the Carlton Hotel.And thank you as well for your reemarks either positive or negative.We remain available to serve you again and hope to see you next time . Carlton Team

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
A decent hotel with a very good kitchen. It is let down by carelessness in housekeeping and being quiet to the point of boring. The restaurant, bar and pool do not seem to attract people other than guests. The location is inconvenient with nothing of interest within walking distance. Partly as a result of this the hotel could do with having a shop selling the basics and some snacks. Next time I will look for something smaller and in the old town
Stayed 12 nights in Nov 2019
Response from Felana on 1 Dec 2019
Dear guest, Thank you so much for your visit at the Cartlon Hotel. We want you to know that we are always willing to give you the best service. Your remarks has been well noted. Looking forward to welcoming you again- Carlton Team

10/10 Excellent

Norberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Felana Andrinoro on 21 Nov 2019
Dear Guest, Thank you so much for your appréciation.We really appreciate.See you soon.Carlton Team.

6/10 Okay

Marie-Josee

Stayed 4 nights in Aug 2019
Response from felana on 10 Mar 2020
Nous vous remercions pour votre feedback et nous espérons vous revoir très bientôt-Meilleurs Salutations Felana Andrianoro

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Internet not so good; bathtub quickly turns into a pool when taking a shower. Friendly staff.
Stayed 7 nights in Aug 2019
Response from felana on 22 Oct 2019
Dear guest, thank you for having a stay at the Carlton Hotel.Many thanks for your remarks.For your information,we're actually working our our internet connection.We are taking not on the points that you have mentionned.Hope to see you next time-Carlton Team

6/10 Okay

Schalk

Liked: Cleanliness
Disliked: Property conditions & facilities
A business only hotel with 3 star standards
This hotel is below standard for a 5 Star hotel. The wireless is unreliable, the hotel looks threadbare and needs a change is management.
Stayed 3 nights in Jul 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Jul 2019
Response from Mialy on 19 Jul 2019
Thank you very much for your comment which is much appreciate. Hope to welcome you next time. All the team is available to make your stay enjoyable. Carlton team

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel rooms are old and tired. Need things like irons and boards in rooms. Bathrooms very small.
Stayed 5 nights in Apr 2019
Response from Felana on 9 May 2019
Dear guest, Thank you for having a stay at the Carlton Hotel and your remarks about the rooms. Please let us inform you that we’re actually having a plan to make a new design. However, our Premium rooms are equipped with irons and boards. It is available upon request in other rooms category. We are looking forward to welcoming you among us very soon. Felana Andrianoro-Guest relations Officer.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2019
Response from Mamisoa Rasoazanany on 8 Feb 2019
Cher Monsieur Oscar, Nous vous remercions d'avoir choisi le Carlton Hotel pour votre séjour à Antananarivo et d'avoir pris le temps d’évaluer notre service. Nous vous remercions pour la note 10/10. Nous espérons pouvoir vous accueillir à nouveau lors d'un autre séjour. Cordialement

8/10 Good

Verified traveller

Stayed 6 nights in Jan 2019
Response from Mamisoa Rasoazanany on 30 Jan 2019
Cher Client, Nous vous remercions d'avoir choisi le Carlton Hôtel pour votre séjour. Nous vous remercions également d'avoir pris le temps de nous évaluer. Nous espérons avoir le plaisir de vous accueillir parmi nous à nouveau dans le futur!

10/10 Excellent

Sosena, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Mamisoa Rasoazanany on 30 Jan 2019
Chère Sosena, Nous tenons à vous remercier d'avoir pris le temps de nous évaluer et de nous avoir donner la note 10/10. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement!

8/10 Good

Justin

Liked: Cleanliness, staff & service, room comfort
A Solid 4 “Tana” Stars
Travel Back in Time to Classic Tana- once a very extravagant and spared-no-expense Hilton Hotel in the 1960s, in modern times the Carlton hotel has aged to a point no renovation can mask. However, it still has a classic elegant charm. Rooms are small but comfortable, great views of the lake. Breakfast included is decent, pool is quite nice. AC is decent, WiFi seemed acceptable but not super fast. If I were rating in a modern or developed city this would be a 3 or 3.5 star rating.
Stayed 7 nights in Dec 2018
Response from Mamisoa Rasoazanany on 28 Jan 2019
Dear Mr Justin, First of all, we thank you for taking time to share this comment with us. We are glad that you enjoyed the comfort of our room, the view , the breakfast and the pool. Your comments are very important to us as they allow us to improve the quality of our services to best meet your requirements as clients. We look forward welcoming you back in the futur. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Mamisoa on 28 Dec 2018
Dear Guest , Thanks for taking time to rate us - we love to hear feedback from our guests. Fantastic to read that you enjoyed your stay with us . Looking forward to seeing you again soon. Best wishes,

8/10 Good

bahram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Mamisoa on 22 Nov 2018
Dear Bahram, Thank you for choosing Carlton Hotel and for sharing us this comment. We look forward to welcoming you in the future for another stay. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The backside pool area is by far the best feature of this hotel! The hotel is from the 1960s and still feels that way. It is an oasis of luxury in a neighborhood where average Malagasies live in difficult conditions
Stayed 11 nights in Sep 2018
Response from Mamisoa Rasoazanany on 9 Oct 2018
Dear Guest, I would like to thank you for choosing Carlton Hotel Antananarivo for your last trip to Madagascar and for giving of your spare time to share this valued feedback with us! I regret to read that our pool was not up to your expectations. We work continuously to improve our services and be ensured that this comment will be shared with the management so that necessary actions could be taken accordingly. Thank you once again for choosing our property and we look forward welcoming you back next time. Warmest regards,

10/10 Excellent

Raphael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Mamisoa Rasoazanany on 23 Sept 2018
Bonjour Raphael, Nous tenons à vous remercier pour ce retour. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement

10/10 Excellent

SAVESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Superb
Stayed 1 night in Jan 2018
Response from Mamisoa Rasoazanany on 21 Sept 2018
Dear Savesh, I would like to thank you for choosing Le Carlton Hotel Antananarivo during your last visit to Madagascar and for taking the time to share feedback with us! We look forward to welcome you again in the future for another experience and thanking you again for choosing our property! Best regards

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This was an excellent hotel. For sure the best in Madagascar. Also the most expensive perhaps. But worth it for all the little comforts and a great view. Breakfast was excellent.
Stayed 1 night in Oct 2017

8/10 Good

Adam

Liked: Cleanliness, staff & service
The available in Antananarivo
The Carlton Hotel Madagascar provided the best available accommodation during my visit to Antananarivo. Friendly staff and all the requirements you expect from this capital city.
Stayed 2 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service i wouldn't consider this 5 star hotel. Staff weren't friendly

8/10 Good

Niks, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Tana!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Dinner service in the dining room is rather very slow.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very small. That was my main complaint. The food and service though was great. Everything was also very clean.

6/10 Okay

Stephen, Australia

Liked: Cleanliness, staff & service, room comfort
Quick stop at Antananarivo.
We had a quick stop at Tana before going back to Arusha. The staff in Carlton are very helpful and friendly. The manager tried his best to give us a pleasant and warm welcome for our 2nd stay at Carlton during this holiday. Welcome gift of sweets was a nice gesture especially coming back at night. The room was extremely tidy and properly prepared for our arrival, except that we had a noisy neighbour and traffic noise was slightly annoying. Overall it was a pleasant stay at Carlton.

8/10 Good

David, Asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Pleasant stay

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not satisfied...at all!
Upon arrival, couldn't figure out how the shower worked, which is not their fault; but upon requesting someone come to the room to help resolve the issue, no one arrived. I literally called over five times, spanning one hour, only to have to look out my door to stop a maintenance man and ask for his help. Even after speaking with the manager in midst of the issue, there was still not resolve. The power kept going in and out, which wouldn't have been so bad if I didn't have to keep changing back to the channel i was watching over and over and over again. The breakfast was pretty lackluster and customer service in general was lacking.

8/10 Good

Pamela, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 2 day stay at the Calton Hotel
I had to stay at the Calton Hotel because I missed the flight to another place. It was nice but most workers spoke French, but some of them could understand some English. The lights kept flickering on and off. The Internet didn't work for me.

8/10 Good

jason , uk

Liked: Staff & service, room comfort
Looks awful on the outside, but inside is good.
Stayed for one night. Used the free airport pick up. The hotel is in the centre of Tana, near a busy and bustling lake. Check in took an eternity. Half an hour I waited, but apart from that, my stay was fine. Good room, decent food, decent staff. They just need to clean up or renevare the exterior. It looked like a 1970s concrete tower block - which, I suppose, it probably is.

8/10 Good

Pamela, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Calton Hotel
Overall my stay was nice. Clean room, good service, and food. But the WiFi didn't work for me at all and I had brought my laptop to do some work.

10/10 Excellent

Fanny, U K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Hotel calm fantastic everything near working distance.

8/10 Good

choudary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

amardeep, Dubai, United Arab Emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Nice comfortable hotel , close to most businesses,food was nice, especially the grill!

8/10 Good

Joanna, UK

Liked: Cleanliness, staff & service, room comfort
Comfortable hotel in Tana
I enjoyed my stay at the Carlton Hotel at the end of a trip to Madagascar. The staff were all very friendly and knowledgeable and the hotel also offered a transfer to the airport which was really helpful. I was disappointed that the gym/spa was out of service. There was also a smell of stale tobacco in my room which wasn't so great. It would also been nice to have had some wine in the mini-bar

4/10 Poor

Valerie, Miami, Fl

Not a five star hotel
This hotel is definitely not a 5 star hotel. At best, I would call it a 3 star hotel and that is being generous. The service staff is ok. My room was not cleaned daily until 2:00 in the afternoon. Upon my return from a tour, my in room breakfast dishes were still in the room and I had to call the front desk to have them removed and the room cleaned. The food at the restaurants were mediocre. While this may be the best that Madagascar has to offer, it certainly would not meet the standards of a five star hotel.

8/10 Good

Barry, Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great for Madagascar!
An excellent hotel choice for Madagascar considering it is Madagascar. For the country, is is probably a five star, but by western standards, it is a 3-4. We ate dinner which was less than mediocre.

6/10 Okay

Mooin, Dubai

Mooin's Review
it was ok could be bettetr

8/10 Good

Bernard, Windhoek

Liked: Cleanliness, property conditions & facilities, room comfort
Fair deal for the location
Good, local hotel restaurant very average, access to sauna and spa is not complimentary.

6/10 Okay

Samberox, Cotswold uk

Liked: Cleanliness, staff & service
The best in antanarivo
Stayed there overnight before a flight the next day. Looked like the best hotel in the city. Would think this is more of 3 1/2 star but probably 5 star for antanarivo. We didn't try all the hotel facilities but dinner was really good but a bit slow. Rooms were clean but definitely needed a bit of an update. Overall stay was pleasant in one of the most horrendous cities I have ever visited in my travels.

4/10 Poor

uluca

Disliked: Cleanliness, property conditions & facilities, room comfort
Below expectation
Could be better

10/10 Excellent

Gilles, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Almost nothing to complain. Room is very nice and well furnished, Service absolutely great, bed are clean, new, Lobby is very quiet and comfortable. Only thing than can be improve is the Internet connection in the hotel which is a little bit to slow for Business, but in Madagascar, there is not a lot you can do for this> I strongly recommend this hotel, for the Service, the rooms and the very good price

2/10 Terrible

Rampersad Khemlall, Residence Le Maho Trou deau douce

Liked: Cleanliness, property conditions & facilities, room comfort
Not inform about breakfast.send me a complete bill for bed and breakfast.for claim please.

10/10 Excellent

Gumbo, Memphis, TN USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Capital
Fantastic. Service and ambiance tops. A popular meeting place for Europeans.