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Ghaya Grand Hotel

Photo gallery for Ghaya Grand Hotel

Reception
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, individually decorated, individually furnished

Overview of Ghaya Grand Hotel

VIP Access

Ghaya Grand Hotel

5.0 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Al Fay Road, Sports City, Near Meaisem City Center, Dubai, 392360

Explore the area

  • Popular LocationDubai Sports City4 min drive
  • Popular LocationDubai International Stadium7 min drive
  • Popular LocationDubai Autodrome10 min drive
  • AirportDubai (DXB-Dubai Intl.)32 min drive

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  • Extra savings and perks for Rewards members
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About this area

Dubai

Ghaya Grand Hotel is located in Dubai Production City, a neighbourhood in Dubai, and is in the entertainment district and near the airport. Ibn Battuta Mall and Mall of the Emirates are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Dubailand and Wild Wadi Water Park. Travelling with kids? Make time for Sheikh Zayed Road, or head to an event or a match at Dubai Sports City. Spend some time exploring the area's activities, including skiing. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Dubai Sports City - 4 min drive
  • Dubai International Stadium - 7 min drive
  • Dubailand - 7 min drive
  • Dubai Autodrome - 10 min drive
  • Jumeirah Golf Estates - 15 min drive

Getting around

  • Dubai Internet City Station - 12 min drive
  • Dubai (DXB-Dubai Intl.) - 32 min drive

About this property

Ghaya Grand Hotel

Family-friendly Dubai hotel in Dubai Production City, near Dubai Sports City
2 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site.
Ghaya Grand Hotel offers 765 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. LED televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ghaya Spa has 4 treatment rooms. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

Languages spoken

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • On-site parking options include a garage
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AED 80 for adults and AED 40 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • Red Diamond
  • Fusion

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Hot tub
  • Steam room
  • Tennis

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre (4521 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Sauna

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for AED 125.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 80 for adults and AED 40 for children (approximately)
  • Airport shuttle fee: AED 250 per vehicle (one-way)
  • Airport shuttle fee per child: AED 250 (one-way), (from 18 to 18 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AED 125.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property
A car is recommended for transport to and from this property

Property is also known as

Ghaya Grand Hotel Dubai
Ghaya Grand Hotel
Ghaya Grand Dubai
Ghaya Grand
Ghaya Grand Hotel Hotel
Ghaya Grand Hotel Dubai
Ghaya Grand Hotel Hotel Dubai

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 189 out of 418 reviews
5 - Excellent 45%
Rating 4 - Good. 135 out of 418 reviews
4 - Good 32%
Rating 3 - Okay. 52 out of 418 reviews
3 - Okay 12%
Rating 2 - Poor. 27 out of 418 reviews
2 - Poor 6%
Rating 1 - Terrible. 15 out of 418 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very nice central location. Staff was very friendly and helpful throughout my stay
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 5 star hotel with the service on the highest level. Staff member named PRADEEP just made our stay even more enjoyable, helpful and sincere at any given time. Rooms have high 10' ceilings which is important, I just wish the double beds would be queen instead of twin. It's located close to Expo, Miracle Garden, Global Village and Frame by taxi for around 12$. Official yellow cabs are the cheapest even compare to Uber. They have a huge pool and fully exuiped gym however I never used it because hours of operations were too short if you touring Dubai. Hotel have small deli and pharmacy on premises which is helpful! Make sure your room is not to the elevator shaf, other wise you will hear constant buzzing of running elevator motors.
Stayed 7 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff always asked if you needed anything and wanted to make your stay feel as a wonderful experience as could be.
Stayed 4 nights in Mar 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
If I ever return to Dubai, I will NOT stay at the Ghaya Grand Hotel. Customer Service is horrible. You are either ignored or they respond after the second or third call. They will give you a ticket to ride the shuttle and leave you. Or promote you a ride and not show up. The staff is rude, uncaring, and pretentious. My stay in Dubai would have been MUCH better if I had stayed elsewhere. I’m not sure HOW it is rated a Five Star Hotel. My breakfast that I ordered via room service was cold. The bacon was over cooked, and I received the wrong toast. I talked to THREE different people about it and NOTHING was done. Guest Relations need not respond to my review. You did NOTHING while I was there. I will NEVER stay there again and encourage others to find a REAL Five Star Hotel that has exceptional accommodations and customer service.
Stayed 5 nights in Mar 2022