Modern, convenient but nothing special...
Arrived at the hotel late morning and were pleasantly surprised to be checked in immediately (we thought we would just store our cases and come back and check in later in the day). The hotel wasn't the building in the picture on Expedia (I booked it because it looked like we would be over looking a canal) but found the actual site was further up the street, which initially confused us. However, once inside, we were quickly processed and in our room getting ready to go out for the rest of the day. The location was fairly central (about 1km from Central Station) and 2km from the main museums area. For those that want to enjoy the 'traditional' things that Amsterdam offers, it is very close to the Red Light district, coffee shops and lively night life. The hotel staff were a real mixed bag; reception staff and 'One Touch' service was responsive but the rest less so. I have to have a gluten free diet and found the hotel very unhelpful here, other than some cereals available at breakfast. If you want bread, it takes about 20 minutes to toast two slices about the size of a postage stamp. I dared to state that I felt the wait was rather lengthy and was challenged quite aggressively by a member of staff about this, which I didn't expect. On the Saturday night, when I asked at the bar if I could order gluten free pasta, I was told if I had wanted this, I should have told them in the morning. Most hotels now can deal with basic gluten free fare - not here!
Comment from Hotel Management
04-Apr-2017 by Radisson Blu Hotel Amsterdam, Hotel Management
Thank you for this feedback. We are happy to see you appreciated the quality of our rooms. On the other hand we are sorry to read about your unsatisfying experience concerning your dietary needs. Your feedback is valuable, and we have immediately taken action within the appropriate department. We aim to be accommodating to all specific guest needs, including gluten free diets. Contact us if you want to discuss further.