Ratings based on 3,762 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveller
Posted 09-Jul-2017
Disjointed, construction, for amount of money spent, not worth it.
Comment from Hotel Management
10-Jul-2017 by Social Media Coordinator, Hotel Management
Dear Valued Guest,
Thank you for your valuable feedback.
I'm sorry to hear we weren't able to fully meet your expectations.
At the moment we are refreshing the hotel to bring a new and enhanced look to the hotel. Guest satisfaction and experience is the primary focus and we will always do our utmost to keep our guests satisfied. I am happy to inform you that our first stage is finished and we have opened our new lobby and restaurant.
We hope we may welcome you back in the future in our new beautiful hotel.
Sincerely,
Marieke
Recommended
for Everyoneby A verified traveller
Location, location, location
Posted 07-Jul-2017Friendly staff, nice pool and gym, comfortable beds, sumptuous breakfast for €19 pp, knowledgeable concierge. Best of all, located across from Central Train Station (10 min from
Schiphol airport).
Comment from Hotel Management
07-Jul-2017 by Social Media Coordinator, Hotel Management
Dear NK,
Thank you for your wonderful feedback.
We are very happy to read that you had a nice stay and we are pleased to find all of your compliments, thank you very much.
Will you visit us again soon?
Hospitably Yours,
Marieke
Recommended
for Everyoneby A verified traveller
Convenient and nice
Posted 03-Jul-2017No comment don't insist or I won't take my time to give you a review
Comment from Hotel Management
04-Jul-2017 by Social Media Coordinator, Hotel Management
Dear Valued Guest,
Thank you for your feedback and 4/5 star rating.
I am happy that you had a convenient and nice stay in our hotel.
Hopefully we may welcome you again soon.
Kind regards,
Marieke
Recommended
for Everyoneby A verified traveller
Nice Hotel Close to The Attractions
Posted 04-Jun-2017
Pros: The overall appearance and staff
Cons: It is currently doing inhouse cosmetic changes
Location: Right next door to the restaurants, cafes, cruises and museums
It is a lovely hotel close to the train station and right next to the square.
The room I had was wonderful and spacious.
I would definitely stay again
Comment from Hotel Management
04-Jun-2017 by Social Media Coordinator , Hotel Management
Dear Phoebe,
Thank you for taking the time to write this review regarding your stay with us.
We are very glad to read that you where happy with the overall appearance of the hotel, our staff, the room and our location.
It would be a sincere pleasure to welcome you again, we will make sure that your following stay with us you will have a evenly nice room.
Sincerely,
Marieke
Recommended
for Everyoneby A verified traveller
Posted 02-Jun-2017
We were pleased with the welcoming! Great location! Perfect stay for a couple!
Comment from Hotel Management
03-Jun-2017 by Social Media Coordinator, Hotel Management
Dear Valued Guest,
Thank you very much for your wonderful review. We are delighted to see that you enjoyed your stay.
It is a pleasure to read that you loved our location and find it to be the perfect stay for a couple.
We thank you for your stay and we hope to welcome you again in the future!
Kind regards,
Marieke
Recommended
for Everyoneby A verified traveller from toronto
Nice hotel close to centre of town & train station
Posted 31-May-2017
Pros: Nice comfortable lounge 4 coffee drinks after walking & touring
Helpful staff with computer to print boarding passes
Cons: Some of the rooms in the older section have an extra set of stairs - my sister & brother in law complained &'were moved immediately
Location: Close to good restaurants & shopping & easy to walk to most places - convient 4 trams/trains
Pleasant room in the older part of the hotel with a lovely view of the city
Comment from Hotel Management
01-Jun-2017 by Social Media Coordinator , Hotel Management
Dear Jack,
Thank you for taking the time to share your stay with us on Expedia.
We are glad to read that you enjoyed our location, bar, helpful staff and guest computers. I am happy to read that my colleagues assisted your family well.
Hope that we may welcome you again in the future, when your travels take you back to Amsterdam again.
Sincerely,
Marieke
by A verified traveller
Great location, but dated rooms
Posted 27-May-2017The hotel is well placed near Centraal Station, but is undergoing renovations (May 2017) and is somewhat dated, including our room. Staff were friendly. I'd try a different hotel next time.
Comment from Hotel Management
27-May-2017 by Social Media Coordinator, Hotel Management
Dear valued guest,
Thank you for reviewing your most recent stay with us.
First allow me to thank you for the compliments about our location and friendly staff, it is highly appreciated.
However, I regret to see that your stay was not according to your expectations. For future reference I kindly advise you to let us not during your stay, if you are not satisfied with the room, because in that case we can see if we can move you to a different room.
At the moment we are indeed refreshing the hotel to bring a new and enhanced look to the hotel. Guest satisfaction and experience is the primary focus and we will always do our utmost to keep our guests satisfied.
We hope we may welcome you back in the future in our new beautiful hotel.
Kind regards,
Marieke
by A verified traveller
Close to the Amsterdam central station
Posted 25-May-2017 Do not stay at this hotel. will be under modernization the next couple of years. Current conditions and are terrible
Comment from Hotel Management
27-May-2017 by Social Media Coordinator, Hotel Management
Dear valued guest,
Thank you for taking the time to review your stay on Expedia.
I regret to see that your stay wasn't according to your expectations.
At the moment we are indeed refreshing the hotel to bring a new and enhanced look to the hotel. I can assure you that this will not take a couple of years. The first phase will be done in July this year and that is when we will open our wonderful new bar and restaurant.
Throughout the refreshment guest satisfaction and experience is the primary focus and we will always do our utmost to keep our guests satisfied. I am sorry if you may not have experienced this.
We hope we may welcome you back in the future in our new beautiful hotel when your travel brings you to Amsterdam in the future.
Sincerely,
Marieke
Recommended
for Everyoneby A verified traveller from england
Nice hotel helpful polite staff.
Posted 23-May-2017Delighted with our stay, staff were friendly and polite, the hotel itself was extremely clean and easy to get to, right in the centre close to all of the main attractions. only issues we had was that we wasn't explained there would be a £75 deposit to pay on arrival, which wouldn't credit the account until 3 days after not great when it's part of your spending money and also we bought a film at €7 which we ended up paying twice for and then city tax was added so we ended up with a €30 odd bill. other than that the whole experience was good. would stay again.
Comment from Hotel Management
26-May-2017 by Social Media Coordinator , Hotel Management
Dear Rachel,
Thank you for this wonderful review!
It is great to read this review, and thank you for taking the time to share your experiences with us. Hopefully you took the opportunity to explore Amsterdam to the max with our prime location.
Regarding your remarks about the Deposit, city tax and the movie.
I was dismayed to learn you had several disappointing incidents during your stay.
Firstly allow me to reassure you that we ask all our guests for guarantee of some sort to cover for any potential extra’s during their stay.
We highlight this in all the confirmations we send out, just to ensure there are no surprises at check in.
I'm sorry to learn that you have missed this in "the small letters". Furthermore, leaving a certain deposit entitles you to make room charges, which is in the guest's convenience. It's a service offered.
The city tax is a regular tax maintained by almost every country. The comment about the movie has been noted and at your next stay my colleagues will have a good solution for you.
Non the less we understand that this is most inconvenient. It would be wonderful if we got the chance to welcome you again, so we can show you our level of hospitality.
Sincerely,
Marieke
Recommended
for Everyoneby A verified traveller from Kent, England
Central location, good standard
Posted 22-May-2017
Pros: Very accessible, convenient for the sights of Central Amsterdam. Staff were friendly and very helpful. Free wi-fi and use of house printer was good.
Cons: Disappointed with our "superior" room (No. 132), which was cramped and dark, with windows overlooking an internal well.
Location: The location is an ideal base for sighseeing - a short walk to Dam square, trams, the piers for boat trips, and a variety of restaurants neaby.
We stayed 4 nights at the Park Plaza Victoria on our first visit to Amsterdam. Despite variable weather, we were sightseeing most of the time and did not spend a great deal of time in the hotel. When we got back to our room each day it had been cleaned efficiently - the cleaning staff were pleasant and obliging. The TV facility in the room was good. The buffet breakfast was of a good standard with plenty of choice, but it was sometimes difficult to catch the eye of a member of staff to bring a cup of tea or coffee, even though, as advised, we avoided the busiest time. Jugs of coffee/ pots of tea would have been better. We had one evening meal in the hotel Brasserie, which was in the modern style and served in a pleasant atmosphere overlooking the busy street scene. The hotel bar was a pleasant place for a night-cap. Reception staff were very friendly and helpful, and contributed to our positive feeling about Amsterdam.
Comment from Hotel Management
30-May-2017 by Social Media Coordinator, Hotel Management
Dear Retires couple,
Thank you for sharing your experiences regarding your most recent stay in our hotel.
It is a pleasure to receive both your positive feedback as well as your improvement points which will be shared within our teams to maintain and improve our services and standards.
For future references, I do kindly advise you to always inform us if your room is not as expected. We are happy to move you to a different room, if available.
Hopefully we may welcome you again during a future visit to Amsterdam.
Warm regards,
Marieke
