Ratings based on 3,650 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Friendly hotel close to railway station

Posted 23-Mar-2017
Pros: Warm,comfortable,friendly
I find this hotel friendly,comfortable with easy reach of railway station and good position for walking to places of interest
5out of 5
Recommended
for Everyone
by A verified traveller from Wales

Hotel right where you want to be!

Posted 15-Mar-2017
The hotel is right snack bang in the middle of everything you want to be close to. Easy to get to from airport, hop on the train and go to central station, walk out and the hotel is right across the road. Staff couldn't help enough! Will definitely be back again! They even upgraded our room for our anniversary! Pleasantly surprised!
3out of 5
Recommended
for Everyone
by A verified traveller

Close to everything

Posted 13-Mar-2017
Perfect location. Small stairs in room so was a little worrying I fell down the twice. Room needs to be updated a little bit.
5out of 5
Recommended
for Everyone
by A verified traveller from D

Great location. Pleasant and helpful staff

Posted 13-Mar-2017
Highly recommend. Helpful staff, clean rooms, great location. What more can you ask for.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Mar-2017
I like the hotel because it was very close to the train station,but the room cleaning wasn't impressive
5out of 5
Recommended
for Everyone
by A verified traveller from w

City Break

Posted 04-Mar-2017
Excellent location for station; trams, buses and only a short walk to Dam square. The hotel was clean, rooms comfortable and staff were all extremely helpful and pleasant.
Comment from Hotel Management
07-Mar-2017 by Social Media Coordinator, Hotel Management
Dear angela, Thank you for reviewing your most recent stay with us. It is a great pleasure to read that you had a lovely city break with us. Thank you for sharing your compliments regarding our location, our cleanliness, our rooms and our staff, we highly appreciate it. We are looking forward to welcome you again during a future visit to Amsterdam. Hospitably Yours, Marieke
5out of 5
Recommended
for Everyone
by A verified traveller

The 5 star staff makes the 5 star stay!!!

Posted 03-Mar-2017
Pros: The food in the restaurant was good but the bar had a fun incredible menu.
Cons: Housekeeping should knock louder.
Location: Amsterdam at your fingertips. Across from the central train station and steps from all the other wonders to explore.
5 stars to the staff,starting with Ine and Jan and the rest of the front desk and reservation team. Yes the hotel is in the best location, clean and comfortable and by the way has an amazing bar menu but the staff is the heart of the hotel. This was a difficult family visit for me but everyone was incredibly helpful and kind. I would give 10 stars if possible to the attitudes of the staff at hotel. Thank you all!!!
Comment from Hotel Management
07-Mar-2017 by Social Media Coordinator, Hotel Management
Dear Valued Guest, Wow, what a great review, thank you so much. It is so nice to read you had such an enjoyable time whilst staying with us. Thank you for your kind words towards our hotel facilities and our staff! I have shared your feedback among our teams and with Ine & Jan in particular, which is highly appreciated. We hope we can welcome you back soon in Amsterdam! Warm regards, Marieke
5out of 5
Recommended
for Everyone
by A verified traveller

Central

Posted 28-Feb-2017
First time going to Amsterdam this hotel is right next to train station,easy to find and the swimming pool and sauna were great too and the rooms are very comfortable .
Comment from Hotel Management
02-Mar-2017 by Social Media Coordinator , Hotel Management
Dear valued guest, I would like to thank you for taking the time to write this wonderful review. Our location is a big plus indeed, and i am happy to read that our facilities and rooms were liked as well. We hope that you will visit us again, when your travels take you back to Amsterdam once again. Kind regards, Marieke
4out of 5
Recommended
for Everyone
by A verified traveller from Leeds, England

Lovely hotel; amazing staff!

Posted 28-Feb-2017
Pros: The staff were all so friendly and welcoming, made us feel very comfortable. Great facilities, everything was well kept and clean.
Cons: The bathroom was a bit small and it was a bit of a struggle showering as temp changed and my arm kept catching to on/off tap- but that's being picky!
Location: The location is spot on due to it being close to everything! Opposite train station, near to coffeeshops, red light district and main museums!
The hotel was amazing, the staff were all friendly and helpful in giving us information about the city. The location is spot on and meant the distance to main attractions was a 5/10 minute walk. Our room was clean and well kept. In terms of facilities, the hotel offered 24 hour access to a pool and sauna, as well as a nice bar and restaurant. Would definitely recommend to couples and those wanting to be in the centre of the city. Had an amazing holiday and the hotel was a large contribution to that.
Comment from Hotel Management
02-Mar-2017 by Social Media Coordinator , Hotel Management
Dear Holly, Thank you very much for this review. We are happy to read all the lovely words about our staff, facilities and location. We were happy to have as our guest! The commend about the shower tap has been noted for any future plans regarding the showers. I hope that we may welcome you again in the near future. Sincerely, Marieke
4out of 5
Recommended
for Everyone
by A verified traveller from london

Nice hotel very near the station

Posted 28-Feb-2017
We had informed the hotel it was our anniversary and they had left our bed made up with a bottle of wine. The room was a lot smaller than what we had thought. In the website they stated we had tea and coffee making facilities this was in a cupboard above the fridge which we didn't find until the 2nd day. We had informed front desk we had no kettle etc and they were meant to send another to our room which never arrived !! One other small thing we wanted our room made up and left request on door at 11 and when we returned at 3 30pm it still wasn't done. Overall a lovely hotel great location and would stay again.
Comment from Hotel Management
02-Mar-2017 by Social Media Coordinator, Hotel Management
Dear Michelle, Thank you for sharing your experiences regarding your most recent stay with us. We were happy you had a good anniversary, and we love to read that we made it extra special for you guys. Regarding the miss communications between the Front Desk and the Housekeeping, first off i would like to apologies. These mistakes are not something you may expect form a four star deluxe hotel. These pointers have been noted and the managers responsible will be informed about these incidents. I hope that we may welcome you again, when a special occasion or you travels take you back to Amsterdam once again. Sincerely, Marieke