Ratings based on 511 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Rochdale

Lovely hotel

Posted 12-Nov-2017
Pros: The rooms were lovely and comfortable. Pool area looked very nice but did not use it through personal choice.
Cons: N/A
Location: Great spot away far enough away from the noise but not too far away for it to be a long walk.
Hotel was excellent for our 4 day stay. Staff were extremely helpful, I managed to set the alarm off on the room safe and after contacting the reception a rep from the hotel came to our rescue immediately. Rooms were lovely and cleaned everyday. Breakfast was very good with a wide selection to choose from. The hotel was in a great spot and just far enough away from the noise. I would definitely recommend this hotel and would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Very pleasant with good pool area

Posted 28-Oct-2017
I visited in a quiet period for 3 nights and enjoyed my stay. The area around the pool was very nicely laid out and was good to sit around at. The hotel is in a quiet area but still bars, restaurants and shops nearby. Beach is less than 1km walk away. It is a large hotel which is difficult to cater for but I was disappointed in the standard of the food and the ambience of the dining room.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Hotel was excellent

Posted 22-Oct-2017
The rooms were very comfortable. Everything you could wish for breakfast. Staff excellent and very helpful
5 out of 5
Recommended
for Everyone
by A verified traveller from Coventry

Excelent staff and service

Posted 06-Oct-2017
Staff very helpful from day 1 breakfast buffet really good choice for all the family
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Oct-2017
Great location, lovely pool area perfect for both sun and shade
3 out of 5
by A verified traveller from england

Lovely staff, great location

Posted 17-Sep-2017
Great location handy to Aqualandia and Levante Beach, bus stop right outside hotel, great pool with lots of lounges. Reception staff were excellent. But rooms need deep cleaned bathroom especially, beds rock hard, pillows seriously lumpy, sheets not changed daily and only the bare minimum of cleaning was done, no kettle, tea or coffee in rooms. Breakfast ok but hot food more often cold than hot and needed plenty of seasoning.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, nice walking distance to the square

Posted 16-Sep-2017
Really nice hotel, 15 minute walk from the square. Loads of places to eat outside the hotel as well. Rooms clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Room Maintenance Needed

Posted 16-Sep-2017
Pros: Nice gardens and good staff
Cons: Maintenance in bedroom
Location: Near Benidorm Palace
Overall the hotel was good, dining room staff were excellent and food was good but rooms good do with some maintenance.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Lovely break

Posted 12-Sep-2017
Spent five nights at the Melia and was overall pleased with the stay. Did a lot of research before booking a hotel as some looked nicer than others! The Melia is a short walk from the main town which suited us, the staff were friendly, room was clean, food was to a good standard and pools were good. Overall for the money, we were very pleased and should we decide to visit again, we would stay at the Melia.
2 out of 5
by A verified traveller from UK

!! 3 Star hotel ... not a 4 Star !!

Posted 31-Jul-2017
Pros: The one saving grace was the outdoor pools, great for children.
Cons: Everything
Location: I would recommend the old town side of Benidorm over this location.
It took 45 minutes to check-in as they could not find our booking - the check-in staff were unwelcoming and unfriendly. When we finally got into our room the floor was dirty and the fridge was not fit for anything. We were all-inclusive and after 3 days we were bored with the lack of variety, quality and limited choice of food. The restaurant staff are overworked and under-staffed. Some nights we waited up to 20 minutes to be asked what drinks we wanted. The evening entertainment did not start until 21:30 for the children and was disappointing, as was the adults entertainment which started at 22:30. Apart from your room the hotel felt like it had no further air-conditioning, especially the lifts! ... Overall we were really disappointed with our stay.