Title: Bienestar Maison de Charme Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Bienestar Maison de Charme Travelers wake up to sea views and enjoy a cooked-to-order breakfast at this charming seaside retreat before heading out to explore the area ## Photo gallery for Bienestar Maison de Charme ![Terrace/patio - Bienestar Maison de Charme (Alghero)](https://images.trvl-media.com/lodging/16000000/16000000/15996900/15996876/f3d808a6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Bienestar Maison de Charme (Alghero)](https://images.trvl-media.com/lodging/16000000/16000000/15996900/15996876/790956ae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Bienestar Maison de Charme (Alghero)](https://images.trvl-media.com/lodging/16000000/16000000/15996900/15996876/f089b38c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, Balcony | Minibar, in-room safe, individually decorated, individually furnished - Bienestar Maison de Charme (Alghero)](https://images.trvl-media.com/lodging/16000000/16000000/15996900/15996876/61da8190.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Double Room, Balcony | Minibar, in-room safe, individually decorated, individually furnished - Bienestar Maison de Charme (Alghero)](https://images.trvl-media.com/lodging/16000000/16000000/15996900/15996876/01cefe21.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Bienestar Maison de Charme offers a genuine seaside B&B experience with thoughtful hospitality. Guests enjoy a freshly cooked breakfast, relax at the on-site coffee shop, or unwind with a drink at the bar - a combination that consistently earns enthusiastic reviews. ## Reviews 8.8 Excellent ## Popular amenities - Breakfast included - Pet-friendly - Free Wi-Fi - Air-conditioning - Bar - Laundry room ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=15996876&PinnedHotelID=15996876&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=15996876&PinnedHotelID=15996876&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=15996876&PinnedHotelID=15996876&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=15996876&PinnedHotelID=15996876&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=15996876&PinnedHotelID=15996876&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=15996876&PinnedHotelID=15996876&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=15996876&PinnedHotelID=15996876&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=15996876&PinnedHotelID=15996876&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe Double Room, Balcony ![Deluxe Double Room, Balcony | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/16000000/16000000/15996900/15996876/705ff0c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Balcony 8.8 Excellent 10 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Heating Fridge Flat-screen TV - City view - 269 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Premium Double Room, Balcony ![Premium Double Room, Balcony | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/16000000/16000000/15996900/15996876/01cefe21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room, Balcony 10.0 Exceptional 2 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Heating Fridge Flat-screen TV - City view - 452 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Double Room ![Double Room | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/16000000/16000000/15996900/15996876/dd020314.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Fridge Flat-screen TV Blackout curtains - 172 sq ft - Sleeps 2 - 1 Large Single Bed ### View all photos for Family Suite, 2 Bedrooms, Balcony ![Family Suite, 2 Bedrooms, Balcony | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/16000000/16000000/15996900/15996876/bd8fea14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Bedrooms, Balcony ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Heating Fridge Flat-screen TV - 387 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlghero-Hotels-Bienestar-Maison-De-Charme.h15996876.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlghero-Hotels-Bienestar-Maison-De-Charme.h15996876.Hotel-Information) ## About the area Located in Alghero, Bienestar Maison de Charme is in the city centre and near the beach. Coral Museum and Alghero Aquarium are cultural highlights, and some of the area's attractions include Butterfly House Sardinia and Circuito del Corallo. [Visit our Alghero travel guide](https://www.expedia.co.uk/Alghero.dx321) [View more B&B in Alghero](https://www.expedia.co.uk/Alghero-Bed-And-Breakfasts.d321-aaBedAndBreakfasts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.55837%2C8.31917&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FmZdwfvx5EDRZJ9GnbSJA9XY4iU=) Via Alberto La Marmora 94/96, Alghero, SS, 7041 ### What's nearby - ![Piazza Civica](https://images.trvl-media.com/place/6181188/2411c55a-fea9-4011-a64d-6ede605027e9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Piazza Civica 5 min walk \- 0.3 miles - !["The Sun goes down..." Pt.3😍🌅](https://images.trvl-media.com/place/321/72c1411e-5a8b-4d55-aea7-38b1e93caa0a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) San Giovanni Beach 10 min walk \- 0.6 miles - Alghero City Hall 2 min walk \- 0.1 miles - Alghero Market 3 min walk \- 0.2 miles - Port of Alghero 5 min walk \- 0.3 miles ### Getting around - Sassari Station 32 min drive - Alghero (AHO-Fertilia) 19 min drive ### Restaurants - 7000 Mila Caffè 1 min walk - Pizzeria Pommodoro 3 min walk - Musicora 2 min walk - AgorĂ  Caffè 3 min walk - Slow Bakery 3 min walk ## About this property ### Bienestar Maison de Charme Bed & breakfast by the sea At Bienestar Maison de Charme, you can look forward to free cooked-to-order breakfast, a coffee shop/cafe and dry cleaning/laundry services. Free in-room WiFi and a bar are available to all guests. Other perks include: - A round-trip airport shuttle (surcharge), tour/ticket information and multilingual staff - A lift, a front desk safe and luggage storage - Smoke-free property and free newspapers Room features All rooms are individually furnished, and boast comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. More conveniences in all rooms include: - Free toiletries and hairdryers - Flat-screen TVs with digital channels - Fridges, cots/infant beds and electric kettles ## Similar properties ![Junior Suite | Jetted bathtub](https://images.trvl-media.com/lodging/20000000/19630000/19629800/19629757/269658f6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Double B - Maison De Charme Alghero - Breakfast included - Pet-friendly - Free Wi-Fi - Air-conditioning 8.8 Excellent 165 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=19629757&PinnedHotelID=19629757&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/3000000/2390000/2387500/2387462/2c1e1f6d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Angedras Alghero - Free Wi-Fi - Air-conditioning - Breakfast available - Parking available 9.0 Wonderful 320 reviews ÂŁ55 includes taxes & fees 4 Feb - 5 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=2387462&PinnedHotelID=2387462&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/2000000/1190000/1186800/1186797/4aef2a57.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel La Margherita & SPA Alghero City Centre - 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Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.2 Very good 249 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=3540897&PinnedHotelID=3540897&HadPinnedHotel=true®ionId=-1&adults=2) ![Boating](https://images.trvl-media.com/lodging/2000000/1140000/1130600/1130553/d02e2a6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Catalunya Alghero - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 687 reviews ÂŁ91 includes taxes & fees 23 Feb - 24 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=1130553&PinnedHotelID=1130553&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=15996876&PinnedHotelID=15996876&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=15996876,19629757,2387462,1186797,92442256) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Return airport shuttle (surcharge) ### Food and drink - Free cooked-to-order breakfast available daily 7:30 AM to 10 AM - A bar/lounge - A coffee shop/cafe - Snack bar/deli ### Family friendly - Cot (surcharge) - In-room refrigerator - Snack bar/deli - Soundproofed rooms ### Conveniences - Free newspapers in lobby - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - Lift ### More - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Cot (surcharge) ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Entertainment - Flat-screen TV with digital channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 11 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 10 AM Contactless check-out ### Special check-in instructions The front desk is open daily from 8 AM - 11 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of EUR 30.00 per pet, per stay Service animals are welcome, and are exempt from fees Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are available for EUR 10.0 per stay ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 25 per person (one way) - Pet fee: EUR 30.00 per pet, per stay - Service animals are exempt from fees - An in-room safe is available for an additional fee - Crib (infant bed) fee: EUR 10.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number IT090003B4000F3898 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### Property is also known as Bienestar Maison Charme Bienestar Maison Charme Alghero Bienestar Maison Charme B&B Bienestar Maison De Charme Bienestar Maison de Charme Alghero Bienestar Maison de Charme Bed & breakfast Bienestar Maison de Charme Bed & breakfast Alghero ## Frequently asked questions ### Is Bienestar Maison de Charme pet-friendly? ### How much is parking at Bienestar Maison de Charme? ### What time is check-in at Bienestar Maison de Charme? ### What time is check-out at Bienestar Maison de Charme? ### Does Bienestar Maison de Charme provide a shuttle to the airport? ### Where is Bienestar Maison de Charme located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Bienestar Maison de Charme Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.4 Location ### 8.6 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 64 8 - Good 36 6 - Okay 12 4 - Poor 4 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Colm 8 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location for the town etc ##### Colm Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Seyedahmad 16 Jun 2025 Liked: Cleanliness, property conditions & facilities Clean with friendly staffs and great check-in and check-out! ##### Seyedahmad Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Ralph 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice location, a short walk from the historic center. Location was quiet at night and offers defect amount of street parking, if you chose not to use the hotel’s garage. ##### Ralph Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Akvile 30 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort cozy hotel in a fantastic place, just next to old town. Our room had lovely balcony on the roof. Good stay for a reasonable price. ##### Akvile Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Nadine 17 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cozy Atmosphere Well-appointed room, comfy bed. Breakfast fresh and a good start! Responsive front desk staff, friendly cleaning staff. The bidet - not clean/ poor design.. ##### Nadine Stayed 4 nights in May 2025 ### 10/10 Excellent #### stephane 9 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Big room. Good location, walking distance to old town. Bit on the dated style for decoration style but very comfortable and great value for money. ##### stephane Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Melanie 27 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely size room & beautifully decorated. 5 mins walk to to the old town. ##### Melanie Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Julie 24 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Arrived at 12 noon for 6 night stay Receptionist was very friendly Were given our keys for room Straight away Found door lock bit hard to open We had room 2 B which was a small double room but was adequate for us It had everything we needed apart from cups but this wasn’t a problem as we borrowed some from adjoining Cafe Room had a small balcony and toiletries and towels were replished every day All cafe and reception staff were all helpful and friendly The only thing we found a problem was understanding about what to do when we went for breakfast Paloma the waitress went out of her way to explain what we could choose from All in all a very pleasant stay ##### Julie Stayed 6 nights in Oct 2024 ### 10/10 Excellent #### Timothy 10 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful rooms and clean and great stuff and in terrific location ##### Timothy Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jorge 6 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Jorge Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Christina 23 Sept 2025 Liked: Staff & service The hotel was ok. Big room but design/decor was dated and it was in a busy industrial area. It was a short walk to the central Alghero area, but there is really nothing around the hotel. ##### Christina Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Vania 12 Sept 2025 Liked: Cleanliness Just ok. Our room had a key that was problematic. Thankfully there wasn’t a fire or we’d be in trouble. Breakfast was not made to order. Basically a coffee and a croissant. Little more toilet paper would have been nice. ##### Vania Stayed 3 nights in Sep 2025 ### 8/10 Good #### LUIS 5 Jun 2024 Liked: Cleanliness, property conditions & facilities location and easy free parking ##### LUIS Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Trisha 11 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed the apartment and Cagliari! ##### Trisha Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Juha 5 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel and good location Nice and clean hotel very close to old town and city center. Hotel personnel was very helpful and friendly. ##### Juha ### 10/10 Excellent #### marina 4 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of the property is great. Close to all major attraction, street parking is available. Great dinning options near by. Rooms are very big and have everything you might need. The check in process was a bit confusing as there is no one to help you after 11 am on daily basis. ##### marina Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Raffael 2 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Walk to Old town Great little hotel . Easy walking distance to old town. Lovely appointmented rooms with beautiful bathroom, linens, towels & amenities. Fridge & kettle in room. Staff were great on information regarding off street parking. Breakfast in coffee shop / bar onsite ##### Raffael Stayed 2 nights in Jun 2022 ### 8/10 Good #### Thomas 1 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service was wonderful. Check-in was very easy and contactless. The staff were extraordinarily friendly. Breakfast was included as well. The building was fairly historic, had very medieval vibes, which wasn’t our favorite, but great for someone looking for gothic-type room decor. The rooms were very large and the air conditioning works great! ##### Thomas Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Edward 7 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities The management and staff at this property went way beyond what could be expected when I was having difficulties concerning a rental car. ##### Edward Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### Cynthia 7 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was lovely, clean and quiet. However, the doors were finicky and old, difficult to unlock, even from the inside, which could be problematic in a fire (even in a stone building!) The access to the street button in the lobby was not working either but we went through the cafe to get out. ##### Cynthia Stayed 4 nights in Oct 2024 ### 6/10 Okay #### Malcolm 14 Sept 2022 Liked: Cleanliness, property conditions & facilities, room comfort Nice room but breakfast an absolute disaster. Served in a busy cafe, took forever to get served and waiter completely disinterested ##### Malcolm Stayed 1 night in Sep 2022 ### 8/10 Good #### Andreas 24 Sept 2022 Liked: Cleanliness, staff & service, property conditions & facilities over all the hotel is a good choice as its located nearby the old centre. Environment is fine, staff as well. Breakfast is in the bar which belongs to the hotel. Coffee, Tramenzini, Pannini, Cornetti are really good. But tried the emergency number of the hotel as the hotel reception is closed in the afternoon. The lady, who owns this number should get an english lesson…. ##### Andreas Stayed 2 nights in Sep 2022 ### 6/10 Okay #### Wagner 19 Jun 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Overall nice room and localization. Please assume you have NO breakfast. You are "allowed" to take some options in the coffee shop next to the lobby but you have to deal with the most rude personnel I have ever met in year travelling around the world! Skip from headache, buy something nearby and don't deal with this type of situation!! ##### Wagner Stayed 1 night in Jun 2023 ### 2/10 Terrible #### Olivia 20 May 2024 Disliked: Staff & service, room comfort #### Appalling The room we booked was described as “Deluxe Double Room, Balcony” the room we were given was in the attic with no windows, except in the bathroom. The door of the room had frosted glass and led onto a communal external corridor, which was used by smokers (see photo). We went back to reception to ask to be moved and were told that was the room we had been allocated, and the hotel was fully booked. However we had arrived as check in opened and there were many other keys on the counter for people who had yet to check in. We again asked to be moved but the receptionist said she could not and started checking in other guests as they arrived. We asked that she stop and deal with our issue, so she said she would call her manager. After a long time the manager arrived but instead of resolving the issue she berated us for using Hotels.com. She said she gets less money than when people use it. She said she didn’t have a contract with them and began listing other booking sites with which she did have a contract including Expedia. I explained that Hotels.com was owned by Expedia and she became very irate and said it wasn’t true. She then said she would phone Expedia and there then ensued a lengthy call in rapid Italian which we couldn’t understand. We gave up, asked the original receptionist for our key and went to the attic. The whole process wasted about an hour. It appears that the manager does not like people using Hotels.com and so allocates them the worst room. ![](https://a.travel-assets.com/ugc/hotel-reviews/0A80B5D22DB4086F2C476E0F376ACA92721510F01716184549918.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3B5E5CDF5B70C4CD27018585A45342F325AD04111716184549910.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Olivia Stayed 1 night in May 2024 ### 10/10 Excellent #### Simon 2 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Alles in allem super Hotel. 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