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Reviews of Porto Said Resort & Spa

5 out of 5
Porto Said Resort & Spa
El Deaba, Port Said-Damietta Road, Beside Zoher Gas Site, Al-Manasrah, Dakahlia Governorate

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

4/10 Poor

Mohamed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was terrible everywhere. Staff are clearly lacking essential training and management is poor
Stayed 2 nights in Jul 2023

10/10 Excellent

Magdy

Stayed 4 nights in Sep 2022
Response from Hotel Management on 15 Mar 2023
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Grmeen adel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Sep 2022
Response from Hotel Management on 28 Sept 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Mixy, Alexandria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location is perfect, service is horrible, breakfast wasn't very good
Stayed 2 nights in Jul 2020
Response from Yehia on 1 Aug 2022
Dear Mr. Mohamed Thank you for taking the time to tell us about your experience at the Porto Said Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Porto said , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2020
Response from Yehia on 1 Aug 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It’s a new hotel with lot of restaurants. Staff very friendly. However the bed sheets were smelling so bad and the toilet wasn’t clean as well.
Stayed 1 night in Feb 2020
Response from Yehia on 1 Aug 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

8/10 Good

Hammam, Cairo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandy beach wonderfall Animition team apsent No services on beach its need more atention by managment
Stayed 3 nights in Feb 2020
Response from Yehia on 1 Aug 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

kishor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wounderful location and Luxury redefined
Just amazed by the hotel quality and maintanance location and luxury no single negative remarks I could find about hotel ...will be popular destination in coming future for sure Egyptians will love the place alot
Stayed 3 nights in Dec 2019
Response from Yehia on 1 Aug 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It is a new and fast growing destination in the middle between port said and domyatt Everything is new and perfect 👌 There is a shuttle bus every 2 hours between the hotel and port said There is a big holiday resort coming soon all around the hotel
Stayed 2 nights in Oct 2019
Response from Yehia on 1 Aug 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean. The service & food were perfect. The staff are very friendly & helpful
Stayed 1 night in Aug 2019
Response from Yehia Mokhtar on 21 Sept 2019
Dear our values guest, Greetings From Porto Said Resort & Spa Please allow us to thank you for considering Porto Said Resort & Spa for your stay and for giving us the opportunity to serve your good self with the best of our hospitality we have taken your comments seriously. Nevertheless, I would like to assure you that if your comments were received by the management team during your stay with us, we would have immediately handled them to your entire satisfaction that is of utmost importance to us, We hope that you will give us a chance in the future to welcoming you with all the pleasures in Porto said Resort & Spa Best regards. Management Team Yehia Mokhtar Asst. Reservation Manager

8/10 Good

alain

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
on établissement
hotel neuf, propreté irrépprochable, chambre spaciause et confortable, l'hotel se situe en dehors du centre ville de port said , seul point négatif est le manque d'eau chaude dans les sanitaires, sinon très bien
Stayed 6 nights in Mar 2020
Response from Yehia on 1 Aug 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

AB

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Yehia on 1 Aug 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Yehia on 1 Aug 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سئ
اسوء رحله من حيث وجودها خارج مدينه بورسعيد وتعامل الموظفين بداخلها
Stayed 6 nights in Sep 2019
Response from Yehia on 1 Aug 2022
Dear Sir Thank you for taking the time to tell us about your experience at the Porto Said Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Porto said , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management