I ended up on the third floor of the older “boarding school side.” The hotel was serviceable and people were readily able to address my concerns. Some aspects of the hotel were a little rough around the edges: third floor walk-up room for me, tourist-bus heavy breakfast times sometimes made it hard to find a seat for breakfast, not too centrally located (big hill down to quite a few sights and run routes). None of those could be helped by the hotel, and did not factor in my ratings, but would be helpful to know. I had a few crumbs in the closet, a few hairs on the bedding, and the drinking on the sink still had a bit of cleaning solution still streaked upon it. All were able to be fixed on my own.