Title: Anah Tulum Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6196&destination=Akumal%2C+Quintana+Roo%2C+Mexico&selected=16185503&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Anah Tulum Serene white sand beach with sun loungers, two refreshing pools, and natural surroundings offer varied relaxation options for travelers. ## Photo gallery for Anah Tulum ![2 outdoor pools, pool umbrellas, pool loungers - Anah Tulum (Akumal)](https://images.trvl-media.com/lodging/17000000/16190000/16185600/16185503/f9c189a5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Courtyard - Anah Tulum (Akumal)](https://images.trvl-media.com/lodging/17000000/16190000/16185600/16185503/346eb1ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Anah Tulum (Akumal)](https://images.trvl-media.com/lodging/17000000/16190000/16185600/16185503/d9d72f7e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Anah Tulum (Akumal)](https://images.trvl-media.com/lodging/17000000/16190000/16185600/16185503/45e2dc2e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Anah Tulum (Akumal)](https://images.trvl-media.com/lodging/17000000/16190000/16185600/16185503/b66f2576.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Anah Suites Tulum by Sunest, guests relax amid lush gardens with an adjacent golf course enhancing the tranquil setting. The property features a beautiful white sand beach equipped with sun loungers, two inviting pools, and complimentary WiFi throughout the premises. ## Reviews 7.2 Good ## Popular amenities - Pool - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning - Business services ## Room options ### Check availability for these dates Tonight [Mar 18 - Mar 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=16185503&PinnedHotelID=16185503&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=16185503&PinnedHotelID=16185503&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 19 - Mar 20](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=16185503&PinnedHotelID=16185503&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=16185503&PinnedHotelID=16185503&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=16185503&PinnedHotelID=16185503&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=16185503&PinnedHotelID=16185503&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=16185503&PinnedHotelID=16185503&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=16185503&PinnedHotelID=16185503&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Luxury Apartment, 1 Bedroom (located in Bahia Principe Residences) ![Luxury Apartment, 1 Bedroom (located in Bahia Principe Residences) | Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/17000000/16190000/16185600/16185503/66721589.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 1 Bedroom (located in Bahia Principe Residences) - Garden view - 785 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Luxury Apartment, 2 Bedrooms (located in Bahia Principe Residences) ![Luxury Apartment, 2 Bedrooms (located in Bahia Principe Residences) | Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/17000000/16190000/16185600/16185503/29bae156.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 2 Bedrooms (located in Bahia Principe Residences) - 990 sq ft - 2 bedrooms - Sleeps 4 - 2 King Beds ### View all photos for Luxury Villa, 2 Bedrooms, Garden View, Garden Area (located in Bahia Principe Residences) ![Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/17000000/16190000/16185600/16185503/1c230f82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Villa, 2 Bedrooms, Garden View, Garden Area (located in Bahia Principe Residences) - Garden view - 2368 sq ft - 2 bedrooms - Sleeps 5 - 2 King Beds ### View all photos for Luxury Villa, 1 Bedroom, Garden View, Garden Area (located in Bahia Principe Residences) ![Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/17000000/16190000/16185600/16185503/59e71266.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Villa, 1 Bedroom, Garden View, Garden Area (located in Bahia Principe Residences) - Garden view - 2153 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 1 Bedroom ![Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/17000000/16190000/16185600/16185503/93ff69a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Bedroom - 161 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAkumal-Hotels-Anah-Suites-Tulum-By-Sunest.h16185503.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAkumal-Hotels-Anah-Suites-Tulum-By-Sunest.h16185503.Hotel-Information) ## About the area Located in Akumal, Anah Tulum is next to a golf course. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Akumal Ecological Center and El Toh Ecopark are also worth visiting. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with ecotours and ziplining. [Visit our Akumal travel guide](https://www.expedia.co.uk/Akumal.dx6196) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.37433%2C-87.34316&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gKGMRunybL2bWkYJvt7mJEWxgVU=) Av del Sol, Mz 22, Lt 1, Bahía Principe, Carr. Fed 307 km. 250, Akumal, QROO, 77760 ### What's nearby - ![Golf course](https://images.trvl-media.com/place/6231954/594365fd-e657-4232-b63a-3a1881a788d0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Riviera Maya Golf Club 19 min walk \- 1.0 mile - ![Ecopark Aktun Chen underground cenote](https://images.trvl-media.com/place/6231952/9096045c-70a5-4123-b00b-4657533d567f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aktun Chen 19 min walk \- 1.0 mile - ![Half Moon Bay which includes boating and a bay or harbor](https://images.trvl-media.com/place/6074378/a64f284f-5ead-4ff3-a78e-de5fc991c107.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Akumal Beach 4 min drive \- 3.8 miles - ![Half Moon Bay featuring a beach, a coastal town and tropical scenes](https://images.trvl-media.com/place/6074378/7b2771c4-7b6b-4d13-93fa-5c03c10d45b4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Half Moon Bay 7 min drive \- 4.8 miles - Dolphinaris Tulum 3 min drive \- 1.6 miles ### Getting around - Tulum Intl. Airport (TQO) 67 min drive ### Restaurants - Bahia Principe Grand Coba 5 min drive - Restaurante Yucatan 4 min drive - Thali Restaurant 4 min drive - Maiko 8 min walk - The Truck 5 min drive ## About this property ### Anah Tulum Upscale hotel near Akumal Beach You can look forward to an adjacent golf course, a terrace and a garden at Anah Tulum. Tee up with amenities such as a golf clubhouse at this hotel. In addition to a business centre, guests can connect to free WiFi in public areas. Other perks at this hotel include: - 2 outdoor pools and a children's pool, along with sunloungers and pool umbrellas - Free self-parking - A round-trip airport shuttle (surcharge), express check-out and express check-in - Concierge services, a lift and tour/ticket information Room features All 102 individually furnished rooms include thoughtful touches such as premium bedding and air conditioning, in addition to amenities such as safes. Extra conveniences in all rooms include: - Select Comfort beds and down duvets - Showers, free toiletries and hairdryers - Flat-screen TVs with cable channels - Wardrobes/cupboards, ceiling fans and limited housekeeping ## Similar properties ![View from property](https://images.trvl-media.com/lodging/24000000/23700000/23699300/23699242/ca200ecd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Del Sol Beachfront Hotel and Condos Akumal - Pool - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 438 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=23699242&PinnedHotelID=23699242&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/6000000/5570000/5567000/5566962/bc74e8c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas De Rosa Beach Resort Akumal - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 508 reviews £100 includes taxes & fees 20 Mar - 21 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=5566962&PinnedHotelID=5566962&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby](https://images.trvl-media.com/lodging/17000000/16130000/16129300/16129273/35c6b978.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Akumal Natura Akumal - 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17 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=83446807&PinnedHotelID=83446807&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=16185503&PinnedHotelID=16185503&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=16185503,23699242,5566962,16129273,1563718) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - Street parking available - 24-hour return airport shuttle on request for a surcharge - Free secured self parking on site - Limited number of on-site self parking spaces per unit ### Things to do - 18-hole adjacent golf course - 2 outdoor pools - Children's pool - Golf clubhouse - Golf clubs/equipment ### Family friendly - 2 outdoor pools - Children's pool ### Conveniences - Luggage storage - Safe at front desk - Virtual front desk ### Guest services - Concierge services - Housekeeping (weekly) - Tour and ticket assistance ### Business services - Business centre - Computer station - Meeting room ### Outdoors - Barbecue grill - Beach loungers - Beach towels - Beach umbrellas - Garden - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible path to lift ### More - 2 buildings - 3 floors - Built in 2016 - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Down comforter - Premium bedding - Select Comfort mattress ### Bathroom - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - LED TV with cable channels ### More - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 10:00 PM Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation There is no front desk at this property Guests will receive an email within 48 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your passport after booking A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools ### Access methods Key retrieval, private entrance ### Pets Pets are allowed for an extra charge of USD 25 per pet (varies based on length of stay), plus a one-off cleaning fee of USD 25 Welcoming dogs only ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: USD 300 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 200 per vehicle (return) - Pet fee: USD 25 per pet (varies based on length of stay) plus a one-off USD25 cleaning fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, mobile payments and cash Mobile payment options include: PayPal This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system and a first aid kit This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Anah Tulum Akumal Anah Tulum Apartment Akumal Anah Tulum Apartment A-nah SuitesTulum Apartment Akumal A-nah SuitesTulum Apartment A-nah SuitesTulum Akumal A nah SuitesTulum Anah Suites Tulum Apartment Akumal Anah Suites Tulum Apartment Anah Suites Tulum Akumal Anah Tulum Anah Tulum Hotel Anah Tulum Akumal Anah Suites Tulum Anah Tulum Hotel Akumal Anah Suites Tulum by Sunest ## Frequently asked questions ### Does Anah Tulum have a pool? ### Is Anah Tulum pet-friendly? ### How much is parking at Anah Tulum? ### What time is check-in at Anah Tulum? ### What time is check-out at Anah Tulum? ### Does Anah Tulum provide a shuttle to the airport? ### Where is Anah Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Anah Tulum Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.2 Location ### 7.4 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 44 8 - Good 15 6 - Okay 15 4 - Poor 8 2 - Terrible 18 ## Reviews Verified ### 10/10 Excellent #### chris 10 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful and clean... Great area... ##### chris Stayed 1 night in Jul 2024 Verified ### 6/10 Okay #### Leslie 20 Aug 2024 Liked: Staff & service, amenities, property conditions & facilities Is very safe and quiet. Beautiful neighborhood ##### Leslie Stayed 1 night in Aug 2024 Verified ### 6/10 Okay #### Meagan 21 Feb 2024 Disliked: Cleanliness The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location. ##### Meagan Stayed 7 nights in Feb 2024 Verified ### 10/10 Excellent #### Saray 5 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love it happy I didn’t go with the previous reviews hehehe. They did have hot water and a helpful person. Many things were processed via WhatsApp but super helpful and quick. ##### Saray Stayed 1 night in Apr 2024 Verified ### 6/10 Okay #### Diana 15 Jan 2024 Liked: Cleanliness, room comfort #### Akumal chillado The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing. ##### Diana Stayed 1 night in Jan 2024 Verified ### 2/10 Terrible #### S. 1 Feb 2024 Disliked: Cleanliness, staff & service Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest. ##### S. Stayed 2 nights in Jan 2024 Verified ### 8/10 Good #### Scott 24 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in was a bit more difficult than I thought necessary, otherwise a nice place! ##### Scott Stayed 4 nights in Mar 2024 Verified ### 4/10 Poor #### Leslie 26 Mar 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Nice neighborhood ##### Leslie Stayed 3 nights in Mar 2024 Verified ### 6/10 Okay #### stephen 6 Feb 2026 Disliked: Amenities, property conditions & facilities Could be really nice, but unit (was in unit A1) needs some TLC and more consideration needs to be given making the unit more "user friendly" TLC/maintenance issues: 1) bedside lamp didn't work (suspect burned out bulb, but not sure). 2) Safe did not work (suspect dead battery); 3) Front door broken-out at dead bolt, so was concerned about safety (door could easily be forced open); 4) BBQ area on lower deck was not useable; 5) sink on upper deck not hooked-up and bottom of sink was gross, with what looked to be cigarette butts in the bottom User Friendly suggestions: 1) Were no sharp knives provided...pretty difficult to cut bread or to cutup a pineapple with a butter knife; 2) kitchen really needs a microwave for heating water and warming up leftovers; 3) there were salt & pepper shakers, but they were not useable because the bottom plugs were missing; 4) need instruction sheet for how to use TV, cook top and oven.....unable to get TV's working (often got "no signal" message). there were 2 remotes, but no way of knowing what each did. Also, one remote was for Netflix/Apple TV/Roku/Prime/YouTube, but had no idea if any of these were included with the TV service; 5) had to use Google and You Tube to figure out how to use the cooktop and oven (a basic instruction sheet would be helpful); Other apartment units I've stayed nearby supplied very basic inexpensive items to make stay easier, like..salt & pepper, a little cooking oil, paper towels, kitchen towel, oven mitts ##### stephen Stayed 3 nights in Feb 2026 Verified ### 4/10 Poor #### Emmanuel 21 Apr 2025 Disliked: Staff & service, property conditions & facilities Ac did not work and staff was not helpful ##### Emmanuel Stayed 3 nights in Apr 2025 Verified ### 10/10 Excellent #### Annette 4 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful place for the price What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place! ##### Annette Stayed 1 night in Jan 2023 Verified ### 2/10 Terrible #### Sandra 11 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Ugh, felt like being in a prison. No good vibes here. Woke up with itchy bites too. No help from staff with issues. ##### Sandra Stayed 5 nights in Feb 2025 Verified ### 10/10 Excellent #### Jon 10 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Door lock defect ##### Jon Stayed 2 nights in Jan 2025 Verified ### 2/10 Terrible #### JAMES 26 Dec 2023 Disliked: Staff & service, room comfort #### Ridiculous Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned. ##### JAMES Stayed 3 nights in Dec 2023 Verified ### 2/10 Terrible #### Josef 16 Nov 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I arrived late at night. The next morning I noticed that the shower was disgustingly dirty, there was mold on the walls around the toilet, and there were cockroaches under the dilapidated cabinets. I immediately booked at a different hotel and when I requested a refund the management of Anah suites were not willing to refund me, they refused to discuss any further and told me to contact Expedia. ##### Josef Stayed 6 nights in Nov 2024 Verified ### 2/10 Terrible #### guillermo 26 Dec 2022 Disliked: Staff & service My flight was canceled due to the Vancouver airport being closed for three days due to weather. I was finally able to travel to Tulum. Then I asked for some kind of compensation such as changing the date of the stay or cancellation of the reservation for the involuntary loss of my flight, and Anah suites refused to acknowledge my request. I ended up paying double at another neighboring property for my vacation in Tulum. ##### guillermo Verified ### 2/10 Terrible #### Tonia 19 Jun 2024 Disliked: Staff & service, amenities, property conditions & facilities I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me. ##### Tonia Stayed 1 night in Jun 2024 Verified ### 4/10 Poor #### Daniel 12 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Asked for fresh towels never got any ##### Daniel Stayed 4 nights in Apr 2024 Verified ### 6/10 Okay #### Nathalie 29 Jan 2024 Disliked: Cleanliness, staff & service The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness. ##### Nathalie Stayed 7 nights in Jan 2024 Verified ### 2/10 Terrible #### Jeff 10 Apr 2023 Disliked: Staff & service We reserved this property and the host pulled the reservation out from under us! Despite selecting pay on arrival the host waited until just before check-in to tell us we had to bank wire money to an account, and then didn't honor a new reservation paid through Expedia via credit card. We showed up at our room to find out the key wasn't there and had to book an entirely new reservation somewhere else. If we'd wired money like requested I'd be out my entire fee! Be careful reserving here, the property looks ok but the manager took our money, immediately ghosted us when challenged upon our finding no key available, only partially refunded us, and we had to file a challenge through Expedia for a full refund. ##### Jeff Stayed 1 night in Apr 2023 Verified ### 2/10 Terrible #### douglas 29 Dec 2023 Liked: Property conditions & facilities #### Do not stay here Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had. ##### douglas Stayed 9 nights in Dec 2023 Verified ### 8/10 Good #### Silvia 7 Jan 2025 Liked: Property conditions & facilities, room comfort #### Falta de accesorios de cocina Al ser un departamento, le hacen falta accesorios de cocina básicos como tazas para café, sarten mediano, toalla para la cocina, manteles individuales, escoba, trapeador y cubeta. ##### Silvia Stayed 4 nights in Jan 2025 Verified ### 6/10 Okay #### ARTURO 22 Nov 2024 Disliked: Staff & service No hay una recepción. Nunca vez una persona. No es fácil de entender para mí que soy persona de la tercera edad ya que todo lo hacen por wapsap ##### ARTURO Stayed 1 night in Nov 2024 Verified ### 6/10 Okay #### Efrain 10 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Muy dificil la comunicacion con la persona que maneja la propiedad ,ala hora que salimos de la propiedad le mande mensaje y le marque para avisarle y hacerle ver que todo quedo bien y nunca contesto. ##### Efrain Stayed 1 night in Nov 2024 Verified ### 6/10 Okay #### jonathan de los santos 8 Sept 2024 Disliked: Cleanliness, staff & service #### Hermoso lugar pésima atención Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena. ![](https://a.travel-assets.com/ugc/hotel-reviews/29D21590CE15970A4B4DBD9F286DD656DCC443B51725767935562.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1595DAB65E051DBC018E10CE44E258D5D2C2B6871725767935753.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### jonathan de los santos Stayed 3 nights in Aug 2024 ### Expedia's Latest Trends ### Hotels > - [Grand Palladium Colonial Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information) > - [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > - [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > - 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