4/10 Poor
Mark
Travelled with family
13 Apr 2024
Nice hotel but very poor service. We were initially placed in a room with broken flooring and air-con. The hotel admitted they were aware of the issues but said the hotel was full and shrugged their shoulders. They couldn't even offer a fan, said the hotel didnt have them despite staff having them on their desks behind reception. No still water on most days during breakfast or dinner. Emailed reception several times but just ignored. Many other guests said the same thing and online reviews suggest reception dont answer phone or emails. Nice hotel let down by poor management.
Mark
Stayed 7 nights in Apr 2024