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I would rate this hotel close to excellent. I love that they upgraded our room to executive with lots of free stuff. Our floor has it's own gourmet coffee and tea and fresh fruits on the side. At night, we have free snack bar with booze and the place is clean. The breakfast buffet is excellent! Fresh ...
great hotel with pool and breakfast included, staff were nice all the time, also have free airport shuttle you have to contact hotel in advance about that.
Unfortunately, they had an A/C malfunctioning in the whole hotel and it didn't work. Apparently it was like that for several days. Santa Ana is very warm and so was the room. The hotel and staff were very nice but the A/C malfunction ruined the overal experience.
This hotel was very eye-catching, very appealing as soon as you walk in you get a wow factor which is very nice to see in most cases. There was something I was not a really crazy for which was the carpet I think that needs either a complete renew or a complete removal and there are some furniture ...
We are going in this hotel almost every month,the staff is amazing and the rooms are spotless but the big problem is the food,we tried few times(restaurant and room service):It's really bad,they have to change soon as possible and inform the customers!
Shout out to Diego and Roy who made our stay that much more special. The entire staff and hotel was top notch. Can't wait to stay again!
The Real Intercontinental is a luxury hotel. The hotel is older but beautiful. I did notice some areas that were in need of improvement/repair. The staff is extremely friendly and accommodating. The majority of the staff was well versed in English and of course Spanish. There are 5 on site restaurants ...
Gorgeous open air hotel, true to the online pictures. Location is not walking distance to city center but only a 10 minute cab ride. Plus, many day trip tours have this hotel as a pick up point
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