Radisson San Jose-Costa Rica

Easy drive to airport. We stayed here twice while travelling through San Jose, 1 night each time . We arrived at 14-10 to check in for our first visit We had to wait almost 2 hours as it was very busy. No apology for this and no offer of any refreshment or hotel orientation while we waited. We found the beds very uncomfortable, the mattress firmness is supposed to be adjustable but out of the 4 beds we had, none of the adjustment remotes worked. 1st room we had on level 2 had an unpleasant damp/musty smell and very noisy . We just accepted this as we were tired after a long drive and had already waited almost 2 hours for the room. As we waited for room in the bar at level 2 it played very loud music continuously which was very uncomfortable to sit in. The staff at breakfast were very helpful and friendly. On both occasions. On our second visit, the young bell man was also very helpful and friendly. We chose to get a taxi to the Plaza in the city. This only cost $6. We got a taxi back which was $7 but although we had asked the driver whether we could pay with USDs, before we got in, when we arrived at the hotel he said he could not give change for a $20 (neither in $ or Colones), nor could the hotel reception or bar so we just had to give him the $20. We did not sleep well on our 2nd stay due to uncomfortable bed and the noise of traffic was terrible again especially in the early hours. Very disappointing could not get alternative hotel 2nd visit hence return

The room smelled like bug spray. Hard to sleep with that smell. Very noisy, could here trucks all night and someone hit are car in the parking lot and left. Large rooms but noisy.