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We have stayed at this hotel several times but this time we were very disappointed we paid for a deluxe room but there was nothing deluxe about it, this hotel is tired and is need of an upgrade .
Conference style hotel. Rooms a bit tired not very fresh two broken lamps. Good beds and pretty quiet overnight. Breakfast both days very poor didn't pay for second morning it was so poor. Great big pool and saunas etc. Apart from the breakfast situation we ate one night a la carte and it was pretty ...
Although we had one complaint it was acted on and sorted out quickly and efficiently. Our castle room for our second anniversary was just perfect. Could have had more tea, coffee etc but on the whole very relaxing and enjoyable. Staff were brilliant.
I’m not sure that this hotel warrants 5 stars. It is a little strange waking straight into the reception with the bar and restaurant all open plan. Couldnt fault the staff, especially at breakfast. The room itself was okay, no view out the window. Reading other reviews I was concerned about the noise ...
We were disappointed the pool and spa were so far from the hotel. We wouldn't have come in winter if we had known that. You should make that fact clear to potential clients.
Staff were kind and helpful and room was good, food was pretty bad however. Told it was a new chef, almost no tomato (which was almost green) on bruschetta and the spaghetti would have came out in a ball if it wasn't rinsed under cold water to the point of being ice cold. Got chicken goujons only ...
Out of Glasgow but good for access to the city and eastwards. Advertising upgraded WiFi and this evident in the connectivity and speed of the network. Very friendly and helpful staff throughout the hotel and leisure facilities.
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