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When I arrived at the hotel the front desk person was on the phone with a customer for several minutes. He did not apologize for the delay. I was not in a huge hurry so this was not a big problem, but a simple "sorry" would have been polite. The room was fine, about as nice as I expected for the ...
Staff were excellent. I didn’t have towels in the room and there was only decaf coffee. Otherwise I enjoyed my stay.
Everything was delivered as promised. Room was spacious. A/C heat was super loud and every time it came on I thought a hurricane had hit Grand Rapids.
Walking distance to good food, drinks, concerts, and shopping. Great downtown location. Front desk was a bit nondiscript. I thought it was the host station for the restaurant.
Enjoyed our one night stay - walking distance to Van Andel was perfect! Unfortunately bar closed a little early (before we could return for last call on a Sunday night after P!NK concert). Parking was a little bit of a drawback as we were not advised that street meter parking was only thirty minutes ...
Met my expectstions. Thankful for being allowed a late check out. Will stay again.
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