I booked this hotel as a surprise birthday present for my partner. and we were both very pleased with the hotel, it was in a central location, the staff were really attentive and very friendly, the suite was big and airy and had a balcony as well. Everything was lovely and clean, and there were little touches like fresh flowers in the suite. The spa facilities were great as well. I would recommend this hotel to stay in.
"Service disappointing, facilities and value great"
This is my second review of this hotel, as I feel compelled to update my earlier opinion. I've now spent around 30 nights here in the last 3 months and am continually disappointed regarding the hotel staff and the condition of some of the rooms.
My list of issues include being charged for breakfast on two occasions, when my booking clearly indicated it was included. No amount of complaint or logic was acknowledged or accepted by the reception staff and I had to go directly to Expedia for a refund. I even asked them to check the booking the second time around but the guy's English was so bad, I'm not sure he understood.
Non-functional, broken and dirty facilities are the norm: the common areas continue to look shabby; the windows and curtains on the stairs are filthy; the toilet seats tend to be loosely attached (in Room 101, the seat is broken); and the sink plugs rarely work properly. The taps and showerheads need to be descaled too. Most of the pillows need replacement. The single duvets should be double or kingsize to match the beds. I would complain but I know it will fall on deaf ears (or be misunderstood).
However, I keep going back because I love the décor, the large TVs, the storage space, the desks, the beds, the fridges, the heating/cooling system and the small balcony outside each room. I tolerate the flaws as the price is genuinely good value.
Traveller from Worthing, UK
Located in the centre of the fascinating metropolis of Berlin , in a peaceful side street near the famous Kurfürstendamm …More
Overall was a very nice stay at the hotel. The bed was very comfy and the room was very clean and basic. Was a good 25 minutes walk to Berlin Zoo so in the end got the underground everywhere which was easy and cheap.
Eight-storey hotel located south-west of the city centre, within six kilometres of the Brandenburg Gate and the Reichstag …More
Part of the borough of Charlottenburg-Wilmersdorf since 2001, Wilmersdorf offers visitors a quiet option in the heart of Berlin. Boasting a variety of cafes and restaurants, the neighborhood is also home to the Kirche am Hohenzollernplatz. This iconic church is considered one of the finest examples of Brick Expressionism and its striking design has earned it the nickname God's Powerhouse.
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