Ratings based on 1,044 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Aug-2014
Excellent choice of location to ferry terminal. Easy walking to and from ferry terminal and downtown Victoria.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Aug-2014
Great location and hotel. Nice restaurant. One night we stayed in Ericson wing-newer and much roomier than older suites. One night we stayed in older suite, which was still nice. Would recommend Ericson wing if u have a choice.
4 out of 5
Recommended
for Everyone
by A verified traveller from surrey, england

Perfect position

Posted 25-Aug-2014
Pros: Position
Cons: The windows of room were very dirty which was a bit disappointing as had harbour view room.
Location: Close to harbour with its many tours and excellent museum.
This hotel is in perfect position overlooking the harbour and easy walk alongside harbour into town. Excellent restaurant and staff were very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Nanaimo BC

Good location ,clean and comfortable

Posted 24-Aug-2014
Pros: Location and cleanliness
Cons: Room Maintenance and ensure furniture is clean and functional.
Location: Short walk to all restaurants,entertainment and shops
Booked 2 rooms at great rate.One room had couch cushion that was torn and towel rail fell off.At rate we paid I cannot complain but rooms need to be maintained. Apart from that was quiet,very clean,comfortable bed,clean shower and towels and pleasant and accomdating staff. Location perfect.Just close enough to the action and far enough away to be quiet.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location and bright hotel but expensive

Posted 22-Aug-2014
Pros: Bright large room
Cons: Cleanliness of room - there was a lot of dust on the bedhead and some old tissues under the bed.
This is a good hotel and is in an excellent location. The rooms are bright and large and the beds are comfortable. Our only complaint is that it is quite expensive and you then find you have to pay a lot for parking and for the internet.
5 out of 5
Recommended
for Everyone
by A verified traveller from preston England

Last min holiday treat brilliant

Posted 19-Aug-2014
Pros: its position was away from all the hustle and bustle but within walking distance
Cons: blank
Location: We walked around the back of hotel to the bay where the little house boats are moored.they are a delight to see.and you must visit the museum.
We took the sea plane for the best arrival landing near the harbour right past the hotel window. we were very lucky to have the hospitality suite and omg what a room could not have been more pleased.whish we could have stayed longer.im the morning we ordered a breakfast out on the terrace as it was very hot.and they got that just right too with fresh orange juice not watered stuff 10 out of 10.
5 out of 5
Recommended
for Everyone
by A verified traveller

A beautiful spot

Posted 12-Aug-2014
Excellent location, great view, lots of help and nice breakfast. A good deal
4 out of 5
Recommended
for Everyone
by A verified traveller

The room had a balcony with a great view.

Posted 12-Aug-2014
Pros: close to downtown and inner harbor
Cons: Pricey parking
Location: Walking distance to inner harbor and downtown.
Nice hotel. Great views and close the downtown. Room was clean and spacious. Staff was friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle,WA

Excellent location, very friendly staff,comfy bed.

Posted 11-Aug-2014
Really enjoyed our stay, forgot our passports and money in the safe and returned 3 days later to collect them. The staff were very nice and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great service and friendly staff

Posted 10-Aug-2014
Was very clean and staff was amazing. The aura restaurant has great service and food options. Staff was very helpful.