Ratings based on 1,053 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Stayed in the Erickson wing

Posted 15-Sep-2014
Pros: Well appointed room, fantastic view, easy walking distance to sites and shops in the inner harbor.
Location: Inner harbor area on a point overlooking the inner harbor. Royal Canadian Museum, Royal Empress Hotel, wineries in the Duncan area, Sooke to the west.
From previous reviews, we upgraded our room to the Erickson Wing, and glad we did. Our room was huge, and had a great view of the inner harbor. Probably one of the nicest, most well-appointed room we have ever stayed in. The breakfast was nice, albeit kinda spendy, but cant' beat the view from their patio. Easy strolling walking distance to the shops and sites in the inner harbor area. We brought our car, and there is a garage (for an extra fee) to park there all day and night with unlimited in/out privileges, in case you want to wander up coast to the wineries, or out to Sooke.
4 out of 5
Recommended
for Everyone
by A verified traveller from calgary

Nice hotel on water

Posted 15-Sep-2014
Had a room that was grt but had diesel fuel fumes from boats- they happily moved us to another room at no charge Loved that we could walk everywhere; staff was amazing !
5 out of 5
Recommended
for Everyone
by A verified traveller

Sisterly visit

Posted 08-Sep-2014
Pros: Interesting to watch the goings on in the Harbor. Saw a wedding couple having their pictures taken. Nice walk up to the Empress.
My sister was flying out of Victoria to go home to Cold Lake Alberta. Sun was shining and weather was warm and we heard of the snow storms hitting Calgary. Wonderful evening and easy drive to the Airport in the morning.
4 out of 5
Recommended
for Everyone
by A verified traveller from southern California

Away from it all

Posted 08-Sep-2014
Pros: Location and views
Location: Close to Blue Crab for dinner - going away from town. Close to town for all else
Right T on water walk. Just out of town far enough to leave behind music and noise as you walk home. It has lovely setting. Pool is great for swimming. Would definitely return.
3 out of 5
by A verified traveller

Okay but look fir better

Posted 05-Sep-2014
Rommel and furnishings dated and in need of maintance. Scuffs, stains, dings and dents everywhere. Furniture really needs to be replaced. The view was great but could not see through the trees. For what we paid we were very disappointed. I have been in better rooms on the highway chains.
2 out of 5
by A verified traveller from c

Not worth the money

Posted 04-Sep-2014
Uncomfortable beds and pillows no amenities. No view from our room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Aug-2014
Excellent choice of location to ferry terminal. Easy walking to and from ferry terminal and downtown Victoria.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Aug-2014
Great location and hotel. Nice restaurant. One night we stayed in Ericson wing-newer and much roomier than older suites. One night we stayed in older suite, which was still nice. Would recommend Ericson wing if u have a choice.
4 out of 5
Recommended
for Everyone
by A verified traveller from surrey, england

Perfect position

Posted 25-Aug-2014
Pros: Position
Cons: The windows of room were very dirty which was a bit disappointing as had harbour view room.
Location: Close to harbour with its many tours and excellent museum.
This hotel is in perfect position overlooking the harbour and easy walk alongside harbour into town. Excellent restaurant and staff were very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Nanaimo BC

Good location ,clean and comfortable

Posted 24-Aug-2014
Pros: Location and cleanliness
Cons: Room Maintenance and ensure furniture is clean and functional.
Location: Short walk to all restaurants,entertainment and shops
Booked 2 rooms at great rate.One room had couch cushion that was torn and towel rail fell off.At rate we paid I cannot complain but rooms need to be maintained. Apart from that was quiet,very clean,comfortable bed,clean shower and towels and pleasant and accomdating staff. Location perfect.Just close enough to the action and far enough away to be quiet.