Ratings based on 1,137 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom north vancouver bc

BeAutiful water view room

Posted 16-Dec-2014
Our room was very nice, stunning view of the waterfront. The staff was very friendly, professional, and responded to our concerns promptly. The heating system was broken and we spent a chilly first night before it was repaired in the morning. We also had a problem on our last morning. The toilet handle seemed to be broken and consequently we couldn't flush . My husband had to turn the water valve off to keep it from overflowing. Yuck! Otherwise, we enjoyed our honeymoon in this lovely hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Washington State

Great experience

Posted 15-Dec-2014
Modern room, excellent ammenities, friendly and helpful staff. A little bit of a walk to shopping and restaurants but the view and experience make it worthwhile.
5 out of 5
Recommended
for Everyone
by A verified traveller

Business or Pleasure in Victoria

Posted 14-Dec-2014
Pros: Location
Cons: throw in the parking with the cost of the room.
Location: On the inner harbor with shopping and resturants nearby.
Great hotel only minutes from downtown on foot but out of the hustle and bustle.
5 out of 5
Recommended
for Everyone
by A verified traveller

Love the Erickson Wing

Posted 08-Dec-2014
Have stayed at Laurel a number of times. Definitely worth the upgrade to Erickson Wing. Views are incredible! Great beds and the bathrooms are great. You shouldn't be disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveller

Best hotel!

Posted 01-Dec-2014
Location: Close by the city center. We loved walking around and seeing the city. Beautiful.
Loved the stay! Costumer service was amazing! Would love to come back to the same hotel. Studio at Erickson Wing was great. No complains at all. Comfy. Cozy. Just perfect little gateaway!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom vancouver

3 star hotel

Posted 20-Nov-2014
An average hotel in a nice location on the water with a nice view of the inner harbor . Room was clean but somewhat dated, no full length mirror , no extra pillows or blankets, you have to pay for wifi! Little things you'd expect in a supposed 4 star hotel. But otherwise nice.
Comment from Hotel Management
25-Nov-2014 by Louise, Hotel Management
Thank you Peter for your comments. If you stay with us again, please do not hesitate to contact our Front Desk team as we have extra pillows and blankets that we would be happy to run up to you. Our Expedia listing does indicate that Wi-Fi is complimentary in all of our public spaces and the Live-Inn Room - where you can enjoy complimentary coffee & tea. Wireless in-room internet is available for a one-time charge of $9.95 plus tax. Thank you for your review, we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, BC

Nice Stay in Victoria

Posted 16-Nov-2014
This is my second time staying in this hotel. Exceptional and friendly staff. Comfortable and clean room. I will definitely consider this hotel for my next trip to Victoria.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kelowna bc

Great hotel :)

Posted 16-Nov-2014
Excellent hotel and area around hotel was very nice. Great rate and great review!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Beautiful hotel, good location

Posted 15-Nov-2014
Pros: Staff was exceptionally friendly and helpful. The view, location are superb.
Cons: A/C didn't work very well. Free WiFi would be helpful.
Location: Within walking distance to the Legislative buildings, the harbour, sea planes, the museum. Everything nearby.
We've stayed here before, always known Laurel Point as a luxury hotel. Booking through Expedia with a low rate resulted in a very ordinary ground floor room, nothing like the more modern rooms upstairs. It was clean, comfortable but very different than the rest of the hotel. Because we booked through Expedia, the WiFi was $10 to use. Parking is $17 a day. Still a lovely environment but surprised to see the room and the WiFi charge is annoying.
Comment from Hotel Management
02-Dec-2014 by Louise, Hotel Management
Thank you for your post regarding your recent stay with us Carol. Our Expedia listing does indicate that parking and Wi-Fi charges are additional. Wi-Fi is complimentary in all of our public spaces and the Live-Inn Room - where you can enjoy complimentary coffee & tea. Wireless in-room internet is available for a one-time charge of $9.95 plus tax. . I hope that you will give us another chance, and stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Nov-2014
Beautiful views of the harbor and large rooms. Easy walking distance to all.