Ratings based on 1,215 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Vancouver Island

Getting tired.

Posted 15-Apr-2015
Pros: The staff is still very pleasant.
Our last visit to the Inn at Laurel Point was three years ago and we noticed a definite change. The hotel overall is looking tired, the carpets have spots, the towels are thin and fraying, the bath robes have seen better days. The outside terrace needs a good cleaning to get rid of the mold. No newspapers in the front lobby, fake coffee cream in the fridge. All little things but the hotel is definitely not on an upper trend.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles area

Excellent Stay

Posted 14-Apr-2015
Pros: Location, staff and room.
Cons: Personally, I'd rather see a higher price that was inclusive of parking and WiFi, as opposed to a lower price with plus-plus fees.
Location: Easy access to everything downtown. Royal BC Museum, Parliament Buildings, tours, pubs and restaurants.
My wife and I go to Victoria at least once a year, and we know the city well. This is the first time we've stayed at the Laurel Point, but it won't be the last. Hotel staff was very welcoming, room was very comfortable and clean, and we had a pleasant view of the inner harbor (or harbour, as it's spelled in Canada). They have a restaurant, but I'd recommend it for breakfast only. It's an upscale, limited menu, and while the food is tasty, I'd opt for a better selection at another restaurant. I can recommend their seared scallops, as they were fresh and perfectly cooked, and the place rocked it for breakfasts. The negatives was a surprise daily parking fee and no free WiFi if booked through Expedia.
1 out of 5
by A verified traveller

Laurel Point Inn

Posted 06-Apr-2015
Pros: Nothing. It was too far to walk to the main tourist area and there wasn't a small store in the hotel or close by where you could buy magazines, etc.
Cons: The attitude and willingness of the staff to make it up to the guests.
We booked a king size bed on Expedia. When we checked in they gave us 2 doubles. We explained that we booked a king size bed, but they said when you book with a 3rd party there are no guarantees (it's in the VERY fine print). After much negotiation we got a room with a king size bed, but it was right beside the elevator. All we heard was the elevator lift and loud conversations of patrons riding the elevator all evening long and those leaving early in the morning. (with rolling suit cases on and off the tile floor of the elevator). When I mentioned this to Jason at the front desk, it was basically a too bad nothing can be done attitude. No gestures to make it up to us, no discount, just a warning that when we book next time to call the hotel reservation desk directly if we want to guarantee a room type. THERE WILL NOT BE A NEXT TIME!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Great views of the city, port and ocean.

Posted 06-Apr-2015
Pros: The Japanese garden was a treat.
Location: Just far enough out of the downtown core as to not have the traffic woes of the core, but accessible enough to be no problem.
We had a westerly view looking out to the ocean and it was wonderful.
2 out of 5
by A verified travellerfrom Edmonton Alberta

Hotel close to Downtown

Posted 31-Mar-2015
Pros: Staff
Cons: Update rooms with a floor lamp so that one can read when seated, add a mirror in room ----only one was in bathroom, free wi fi as in other hotels,
Location: close to harbor, legislature, downtown, wharf-- all within walking distance
No guarantee that same room would be available for 4 nights booked----had to pay for parking and wifi , no mirror other than bathroom, no lamp for reading unless one sits on bed (incomplete facilities) overpriced for what we received ---would never stay there again
Comment from Hotel Management
07-Apr-2015 by Louise - Guest Experience, Hotel Management
Thank you for your review, we are disappointed to learn that you were dissatisfied with your stay. Our Expedia listing does indicate that charges are additional and that bed-types are assigned based on availability. Our parking fee of $17 per night, including complimentary valet service, is very competitive with other hotels around Victoria’s inner harbour. Wi-Fi is complimentary in all of our public spaces, including our cozy & quiet Live-Inn Room - where you can enjoy complimentary coffee & tea. Bed types are assigned based on availability, regrettably, rooms with a king bed were not available when you checked in. Your feedback is sincerely appreciated; we hope to see you again.
3 out of 5
by A verified travellerfrom Edmonton

Nice location within walking distance of Victoria

Posted 24-Mar-2015
Pros: Location
Cons: Rooms and bathrooms in the Laurel Wing are old and outdated. A motel would have been better value for money.
Location: Close to Victoria harbour, downtown and nice walks.
Our experience with the food and service was good. We booked a room with a King size bed and were told we could only have a King size if we were prepared to pay extra and upgrade. Also the duvet cover was very thin and we had to keep the room heat turned up to stay warm. Our room was across from a service room where staff were going in and out so was noisy at times. The condition of the room furnishings and bathroom were outdated and did not warrant a 4 star hotel.
Comment from Hotel Management
26-Mar-2015 by Louise - Guest Experience, Hotel Management
Thank you for your comments Sara. Although our Expedia listing does indicate that bed-types are assigned based on availability, we can certainly understand your disappointment. We agree that our room furnishings need updating and we are currently placing new furniture pieces in our rooms. Though they were not in place for your most recent stay, we hope that you will notice an improvement on your next visit.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Edmonds, WA

30th Anniversary

Posted 23-Mar-2015
Pros: Above but also had a nice lounge to grab coffee or tea in the morning or just sit and read a book. There was also a TV there.
Cons: Renting a movie was a bit awkward as we had to put in our CC info to buy the movie instead of it just being billed to the room.
Location: IMAX theatre, Government Building, Chinatown, Fort Street, Craigdarroch Castle, The Stickey Wicket, waterfront park and waterfront walk.
Opted for the bay view room w King bed. Very spacious, well appointed and quiet. Lovely view of the bay. Excellent food in the AURA restaurant (only ate breakfast however). Very close to Victoria Clipper dock and we walked about 1 block along the water to the entrance to the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice view of Harbour

Posted 22-Mar-2015
A pleasant quiet night. The restaurant is great. Good food, good prices. Downtown is a 10 minute walk along the harbour. A very nice walk. This is my new first choice when staying in Victoria.
3 out of 5
by A verified traveller

Posted 19-Mar-2015
Pros: Location
Cons: More friendly staff.
Location: Location was okay and located close to downtown and the harbour.
The hotel was fine as such however the atmosphere was somewhat strained. It just didn't seem like a happy place for staff or travellers. It was satisfactory but not as nice as the Grand Pacific.
Comment from Hotel Management
23-Mar-2015 by Louise - Guest Experience, Hotel Management
We are sorry to learn that your stay was not what you expected and hope that you enjoyed your time in Victoria.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great view!

Posted 18-Mar-2015
Great location with great views, friendly staff, overall hotel condition was average, going through some reno's and updating. Overall good experience!