Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Nice hotels, good food and pools

Posted 12-Dec-2014
Young Couple, Stayed 3 nights in one of the villas after a free upgrade in November, Nice 5star Hotel, very nice spa and treatments were both very good. Nice food lots of pool and beach. Quite resort good for couples. Japanese restaurant very good highly recommended. Staff very friendly and welcoming. Over all very nice.
4 out of 5
Recommended
for Couples
by A verified traveller

Luxus pur !

Posted 29-Nov-2014
Pros: Der Service ist ausgezeichnet.
Cons: Das Zahlen mit einer Kreditkarte ist etwas konfuss und bedarf mehrmals eines unnötigen Besuchs an der Rezeption.
Location: Das Hotel liegt alleine kurz vor Playa de San Juan. Ein Mietwagen ist zu empfehlen. Mit diesem kann man dann die Insel erkunden. Ein Tagesausflug nac
Eine sehr hochwertige Ausstattung kombiniert mit einem hervorragenden Service , lässt kaum Wünsche offen. Mehre Pools laden zum relaxen ein. Ein Highlight ist der Strand zu dem in James Bond Manier mit einem Funicular kommt. Vom Hotel aus hat man eine hervorragende Aussicht auf die Insel Gomera und aufe der anderen Seite sieht man de Pico de Teide. Zum Hotel gehören mehrere Restaurants unter denen sich zwei mit Michelin Sternen hervorheben. Man kann hier eine herrliche Zeit verbringen.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom nottingham, uk

Large hotel with lots of garden area

Posted 02-Nov-2014
Cons: Staff should smile more
the restaurants were not as expected .. More along the lines of extensions to the buffet with a different decorative theme for each but all merging into one .. Service n facilities at adult pool were excellent made for a very relaxing 5 day break .. Rooms were very spacious n very comfortable n luxurious ..
5 out of 5
Recommended
for Everyone
by A verified travellerfrom deventer

Groots

Posted 26-Oct-2014
Mooi gelegen hotel, mooie zwembaden! Top reataurants, mooi golf banen en super vriendelijke personeel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom TW

Weekend away

Posted 19-Oct-2014
Amazing stay!!! Upon arrival we were welcomed by Elsa who was fantastic. We were lucky to be offered a free upgrade to the villas with access to private adult pool. This made a statement for the entire stay. Pool service was excellent, did not go an hour without being asked several times if everything was ok, in addition we received free poolside treats. Room was cleaned twice a day. The facilities were very nice and the breakfast was tasty. We dined at the onsite Michelin star restaurant MB which lived up to its reputation and more. Also managed to get in a round of golf which is a must as this shows the best views of the resort. The only fault I would say is that staying in the villas you rely on hotel buggies to pick you up from your room to get you to the other areas of the resort and to the main hotels and on 3 of the 4 occasions we called to be picked up no one ever came. We had to wait up to 20 mins at one point near the villa entries and flag down a buggie to ask to be taken to the top. If this area could be improved upon o efficiency and consistency it would make the stay in the Villas more relaxing. However, despite this, the hotel is still first class and so are the staff! I would return again and recommend to anyone without hesitation. Elsa made our weekend a cut above the rest.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Solihull, West Mids

Great Choice

Posted 06-Oct-2014
Pros: Location, service, food, beach, pools - perfect for a quality, quiet holiday.
Cons: The view from our room was disappointing, great cacti obscuring the view. Asked reception if they could change our room and was rudely told no.
Location: You really need a car if you stay here to get about. We have been to Tenerife a few times so, for this time we were quite happy to stay within hotel.
This is a lovely oasis in the south of Tenerife, away from the crowds this hotel has everything for a peaceful relaxing holiday. Rooms spacious, very clean, lovely touches with turndown service with bottled water and a chocolate each evening. Lovely pools especially the Infinity adults only pool with great poolside service and easy to get a sunbed or cabana no matter what time you turned up. Beach also lovely, golden sand with again lovely beachside service. Restaurants within hotel complex excellent. Gardens in abundance all well maintained. All in all a very good choice.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Southport UK

Tenerife Ritz-Carlton, Abama

Posted 04-Oct-2014
Pros: everything except see below
Cons: Restaurants
Location: Stayed on site as we wanted to chill
Booked deluxe room but paid for an upgrade to Tragor Villa suite which was fantastic. Private pool for villa guests only, complementary drinks round pool. Buggy provided to wiz round hotel grounds. We found Italian and Argentinian restaurants expensive and not a relaxing experience due to very casual dress ( hotel states elegant casual) babies and young children crying and running around, also baby buggies parked by tables. Hotel needs to address this. Mirador where we had Breakfast and in the evening becomes fish restaurant, is expensive but a lovely setting and food to match. Guests also observed dress code. Would like to see another restaurant like this in hotel serving bistro style food. For me restaurants let hotel down, such a shame as we loved the hotel.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Buckinghamshire, UK

Excellent hotel with easy access to swimming pool.

Posted 01-Oct-2014
Pros: All the staff were very friendly and helpful
Location: the resort has got large grounds and is essentially self-contained
We had a most enjoyable stay at this resort. Tried all the facilities and restaurants
5 out of 5
Recommended
for Everyone
by A verified traveller

First time in a 5* hotel

Posted 29-Sep-2014
Cons: Missing ATM.
Everything was nearly perfect, with only one minor issue and that is there was no ATM on site.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Yorkshire

Excellent hotel

Posted 02-Sep-2014
Pros: Rooms, service and pools
Cons: a little bit expense for the drinks and food.
Location: Resort so you are contained on the site, local village is 5 euros in a taxi and is worth a walk around to get out of the complex
Good no real issues, staff and are polite and can not do enough to help. One tip if you are at the adult pool, ask for a buggy to take you back up the hill, we found out on the last day.