Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bordeaux

Rien a reprocher tout est parfait

Posted 23-Feb-2015
Pros: tout
Cons: Les prix des services sont un peu élevés
Location: L'hôtel permet de ne jamais sortir tout en faisant de nouvelles choses tous les jours.
Malgré l'immensité du site, des services et du nombre de clients, on arrive a ne voir que très peu de monde, des piscines réservées aux adultes , des coins de repos très intimes, des restaurants pour adultes....pour nous qui avons pratiqué grand nombre d'hôtels de très haute renommée a travers le monde et diné dans de grands restaurants étoilés, ABAMA est le lieu ou l'on retrouve tout cela...un rêve éveillé et plein de douceurs.
4 out of 5
Recommended
for Families
by A verified travellerfrom Cumbria

Nice hotel but...

Posted 21-Feb-2015
Pros: Good location and close to the lovely town of Playa San Juan.
Cons: Attention to detail regarding customer care.
Location: Quite and tranquil location but only 5 minutes by taxi from Playa San Juan which is a place well worth the visit.
There is no doubt that this is a fine hotel by European and American standards but the owners and staff could learn from spending time in the Middle and Far East. It lacks the finer touches in customer care and attention to detail that is displayed routinely in places like Dubai and further East. Would I return? Yes as it is in Europe but no if it was in one of the areas mentioned above as I would certainly be expecting more from them.
4 out of 5
Recommended
for Families
by A verified travellerfrom London

Enjoyable stay at a pleasant hotel

Posted 20-Feb-2015
Pros: Staff are wonderfull and very accomodating. It's a nice pleasant hotel.
Cons: Room cleaning. The cleaners need to wipe the floor and dust daily otherwise the floor gets really dirty.
Location: Some restaurants recommeded by the hotel were ridiculously overpriced for an ordinary local eatery (150 ERO per meal). Jamon Jamon in SanJuan-great
We stayed at Ritz Carlton Abama for a week in February during half term. Travelled as a family with our 5 year old son. We always stay at 5 star hotels so they all are more or less similar (unless you stay at 5+ Emirates Palace Abu Dhabi or similsr) with their little faults here and there. I really enjoyed our stay at Abama though. Positives: There is this positive relaxing aura about this resort. Staff are excellent - very helpful - front desk, swimming pool guys, breakfast staff, waiters - can't fault the staff at all - very responsive, any requests acomodated within minutes with a smile! On arrival we were upgraded to a villa (booked standard room) by lovely Pedro - we didn't ask. Our room at villa was big, beautiful and quiet - tastefully decorated, big balcony, massive comfortable bed, huge bathroom. There always were sunlounges available by the pool despite 100% occupancy at half term. Going to and from the beach was very well organised -regular buggy service going up and down the hill. Negatives: Mainly room cleaning - cleaners turninig up before 9am trying to make the room which is ridiculously early when you are on holiday. They did not sweep or wash the floor or dust the furniture in the room though unless you specifically ask management for it - I complained a few times - the cleaners would then turn up and wipe the floor but would not clean the next day. Dining at the hotel restaurants is expensive -100 EUR ave -2 mains, bottle of wine, kids meal, no starters
4 out of 5
Recommended
for Everyone
by A verified traveller

Oasis resort

Posted 14-Feb-2015
Pros: Golf on the doorstep. Great staff. Location and layout.
Cons: The eating offerings lack a buffet style restaurant. If you don't want a full restaurant meal the snack offerings are poor.
Location: the location is superb. We visited Mount Teide which is a stunning place although it was so busy we couldn't park!
went for some winter golf in the sun. No sun throughout 7 days there which had major negative impact. Had it been sunny hard to beat but facilities not so good for non sunny weather.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wales

Relaxing Peaceful Hotel

Posted 05-Feb-2015
Cons: I marked the facilities down to a 4 because the restaurants at the resort complex do not change from day to day and if you were staying here for a few
I marked the facilities down to a 4 because the restaurants at the resort complex do not change from day to day and if you were staying here for a few weeks this could get tiresome.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel with private beach

Posted 20-Jan-2015
Very nice, friendly staff, very large rooms, many pools.
5 out of 5
Recommended
for Couples
by A verified traveller

Sehr gutes Hotel auf Teneriffa

Posted 08-Jan-2015
Pros: Die Freundlichkeit der Mitarbeiter, der tolle Ausblick vom Pool und Restaurant Mirador, das Essen im Sterne-Restaurant, die gepflegte, grüne Anlage
Cons: Die Restaurants in der "Restaurantetage" sind vom Interieur her sehr ähnlich. Da gibt es noch "Room for Improvement"
Wir waren privat über Sylvester für eine Woche zu Gast im Ritz Carlton. Für den Sylvester-Abend haben wir nur noch einen Tisch im Buffet-Restaurant bekommen, waren dann aber von der Auswahl und Qualität der Speisen (Austern, Hummer, Spanferkel uvm) sehr angetan. Den Jahreswechsel konnten wir dann auf einer Terasse mit Bar, die nur an dem Abend geöffnet war, und die einen tollen Ausblick auf das Feuerwerk erlaubte, geniessen. Direkt am Folgetag haben wir dann die Restaurants für die ganze Woche vorgebucht, was in solches Hauptreisewochen sehr zu empfehlen ist. Wir haben -bis auf das japanische Restaurant- alles ausprobiert. Uns gefielen die Tapas-Bar, das Mirador und das Sterne-Restaurant am Besten. Ferner hatten wir Nespresso-Kapseln mitgebracht, da das Hotel nur sechs Kapseln bereitstellt und dann für € 1,50 pro Kapsel nachbestellt werden kann. Wir waren meist am Erwachsenen-Pool beim Mirador, wo man eine herrliche Aussicht auf das Meer und die Nachbarinsel Gomera hat. Ansonsten nutzten wir das Gym, welches ebenfalls gut ausgestattet ist. Das Preisniveau entspricht dem Standard eines 5-Sternehotels. Absolutes Highlight in dem Hotel ist aber das Personal, welches überaus freundlich und hilfsbereich ist. Von der Rezeption, den Servicekräften, das Personal am Pool bis hin zu den Putzfrauen waren alle gut drauf und hatten immer ein freundliches Wort. Wir werden gerne wiederkommen!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Absolutely amazing place!

Posted 27-Dec-2014
Pros: Everything - you've got everything you need - great golf course, good tennis courts, relaxing spa, many swimming pools, small private beach-everything
Cons: The only thing is that the rooms can benefit from newer TV-systems with in-room entertainment. Also, service in the restaurants may take a while.
Location: Brilliant location with everything on site, no need to go out of the resourt.
This is an absolutely amazing first-class place. Massive estate, specious beautifully designed rooms/suites, beautiful golf course, good restaurants, many swimming pools, good kids club, spa - everything is just perfect - plenty to do. I would highly recommend it to both families and couples. We were upgraded (at a price) to a suite and my two children absolutely loved it and didn't want to go out for the first couple of hours. The only thing is that the rooms can benefit from newer TV-systems with in-room entertainment. We are definitely coming next year.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Nice hotels, good food and pools

Posted 12-Dec-2014
Young Couple, Stayed 3 nights in one of the villas after a free upgrade in November, Nice 5star Hotel, very nice spa and treatments were both very good. Nice food lots of pool and beach. Quite resort good for couples. Japanese restaurant very good highly recommended. Staff very friendly and welcoming. Over all very nice.
4 out of 5
Recommended
for Couples
by A verified traveller

Luxus pur !

Posted 29-Nov-2014
Pros: Der Service ist ausgezeichnet.
Cons: Das Zahlen mit einer Kreditkarte ist etwas konfuss und bedarf mehrmals eines unnötigen Besuchs an der Rezeption.
Location: Das Hotel liegt alleine kurz vor Playa de San Juan. Ein Mietwagen ist zu empfehlen. Mit diesem kann man dann die Insel erkunden. Ein Tagesausflug nac
Eine sehr hochwertige Ausstattung kombiniert mit einem hervorragenden Service , lässt kaum Wünsche offen. Mehre Pools laden zum relaxen ein. Ein Highlight ist der Strand zu dem in James Bond Manier mit einem Funicular kommt. Vom Hotel aus hat man eine hervorragende Aussicht auf die Insel Gomera und aufe der anderen Seite sieht man de Pico de Teide. Zum Hotel gehören mehrere Restaurants unter denen sich zwei mit Michelin Sternen hervorheben. Man kann hier eine herrliche Zeit verbringen.