Firstly, I need to give positive feedback about one of the receptionists Ms. Anu (unfortunately I don't know her full name. she gave me her name in short), very professional and exceptional customer service. She would go out of her ways to assist.She is one of the reasons to make my hotel stay comfortable and pleasant, meeting all my requests in the best way possible. about the hotel: The hotel is 15-20 mins away from the city but the hotel staffs can arrange a rickshaw for you..would cost 100-150 rupees to the city.Its not far from the airport, v. close to the beach. I guess all the rooms have pool view. The rooms are clean, the restaurant is good, breakfast (buffet) has a variety however they have the same things almost everyday except 1 or 2 changes daily, but overall it was good. The staffs are all good, facilities in the rooms are all good and in good condition. Out of all the 7 days stay I was unhappy about 1 night when they had " musical night" by the pool..of course the music was too loud and went on till about 2230 and i had pounding headache that night. however the rest of the nights were peaceful and quiet.
We had an exhausting journey from Australia due to along delay and the reception staff reacted by just bringing us up to our room immediately, no big paper works and delays and to our surprise upgraded us to a suite, which was luxurious and wonderful. They were very helpful genuine and friendly. The breakfast buffet was delicious, a Indian/western mix with good coffee, the pool was clean and refreshing, the bed very comfortable. Great place to arrive in India!
This hotel offers a very professional service. Staff at Reception were helpful with reconfirming flights and I was upgraded as I arrived on my birthday. It turns out that my daughter had discussions with the hotel about providing me with a birthday cake and thought that this had been arranged, but nothing materialised. She was quite disappointed as she had gone to some trouble over this. Apart from this, I enjoyed my stay.
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