Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Newcastle upon Tyne

good looking and well located hotel

Posted 18-Mar-2015
Pros: perfect location as everything is in walking distance, lovely spot by the river
Cons: the signage for the hotel is very easy to miss so not the easiest place to find in the dark after a long journey
Location: close to loads of bars and restaurants and the main shopping areas. torvean golf club is very close by and a little further up that road is loch ness
this is a very good value for money hotel in a lovely location. decent sized, clean room and a good offering for breakfast. there is no parking at the hotel so a bit of a walk to the nearest car park and the sign for the hotel is not the easiest to see as you are coming past. but other than that it is hard to fault. Our TV remote was slightly damaged but worked in the main and this was a very minor issue.
4 out of 5
Recommended
for Couples
by A verified travellerfrom UK

Elegant hotel but wrap up

Posted 16-Mar-2015
Pros: Décor and location
Cons: heating in the bathroom
Location: Don't miss Culloden and Beauly. Walk under the lit-up trees along the river. Try River House restaurant.
The hotel was in a brilliant location. Décor good, staff very helpful, room comfy and clean and bed was the best hotel bed I've slept on. Only problem - it was quite cold. The heating in the bedroom eventually warmed it up but the en-suite had a large single - glazed window with a small heated towel rail and tiled floor. It never got warm and if we tried to heat it from the bedroom then that got too cold. I know it was Scotland in winter but it was actually quite mild outside and surely, if you have to have single glazed windows, you need to think more about the heating. It was quite unpleasant using the en-suite which in all other ways was perfectly fine and it took the edge off what was otherwise a very pleasant stay.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Argyll

Close to all in Inverness, central to shopping .

Posted 03-Mar-2015
Pros: Cleanliness and helpful staff.
Cons: Needs a bit updating
Location: Location fantastic for restaurants, bars and shopping.
Had a lovely stay at the hotel. Hotel staff all excellent from booking in to Restaurant service. Breakfast exceptional.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Seoul

Right at the Ness River

Posted 03-Mar-2015
Pros: Proximity to the town center.
Cons: Need maintenance improvement.
Location: Inverness is a small town, so you can go anywhere from the hotel including restaurents.
It was right at the Ness River and the staff were helpful. But from the standard room which I booked I couldn't see anything. Also the hotel is a bit trudged over many years and need improvement.
2 out of 5
by A verified travellerfrom Sussex

A cold welcome in the Highlands

Posted 02-Mar-2015
Pros: Its location and leaving!
Cons: Staff training, heating in the rooms, hot water in all rooms and a new stock management system in the bar.
Location: A vibrant highland town with lots to entertain the tourist
This was a terrible experience and unfortunately I had a business guest with me. The staff were at best cold and disinterested upon arrival (certainly not welcome), unapologetic in the bar (more later) and certainly disinterested on departure - not even a "was everything OK" question. Both of our rooms were cold (this was a snowy February visit) and there was no means to turn up heating - none of the controls seemed to work. Adding insult to injury my colleague had NO hot water in the morning. The corridor outside had been recently painted in the most awful fluorescent green and the smell of fresh paint was nauseating. After a long journey we adjourned to the bar for a relaxing drink. Again, dour staff and NO BEER. Lager yes but no beer - neither on draft or in bottles. Breakfast was poor - at first sight a comprehensive buffet but at 0815h the cooked breakfast was at best tepid (unlike the rooms!) and bacon had dried out, eggs were rubbery and bread stale. And again, staff who really didn't care. At check out we asked for a taxi. We were told that there was a 45 minute wait (in Inverness!?). We suggested to the member of staff that she could phone some other cab firms but she was "too busy". We walked out of the door and found a cab in 5 minutes.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Feb-2015
Pros: loaction
Cons: Decor in bedrooms very tired
Location: Central to all amentites
While Bedrooms were a little tired decor wise this was but a minor quibble. We paid 125 for two night stay. The room was spacious, superbly situated and a magic breakfast. The bar was a little pricey but was really well appointed and comfortable modern surroundings
4 out of 5
Recommended
for Couples
by A verified travellerfrom Caithness

Perfect location, walking distance to town centre.

Posted 23-Feb-2015
Pros: Perfect location
Cons: The plumbing as the water pulses rather badly and has done for the last three years.
Location: Shopping, very close to the theatre.
We have stayed there three years running now, Its a very welcoming hotel, friendly staff, the bar is a nice social place to sit and chat, the rooms are clean but the plumbing does need sorting as for the third year running the shower pulses rather badly but other than that we will be staying there again next year.
2 out of 5
by A verified travellerfrom Orkney

Draughty and noisy

Posted 22-Feb-2015
Cons: A tighter closer on the door to the bedroom corridor to make it close quietly. Draught proofing of windows, and underfloor heating in the bathroom.
Location: Nice location overlooking the river, although most bedrooms don't have this view.
First, the receptionist asked me for my payment, even though I had already paid online. It was a simple oversight and quickly retracted, but nevertheless not a good start. The room was draughty and cold, and didn't warm up in spite of a wall convector heater being on the highest setting all night. The bathroom was even colder, especially the stone floor, although the shower was warm and reasonably powerful. It was a very dingy room, and even with the ceiling light and two very weak bedside lights on, it was barely light enough to read. In addition, we got very little sleep because the main door into the corridor slammed shut very loudly every time someone went through it, which seemed to be most of the night, starting again very early in the morning. Overall not a pleasant experience, contrary to expectations, as the hotel looked impressive from the outside and in the reception areas.
2 out of 5
by A verified traveller

Stay away

Posted 14-Feb-2015
Pros: Nothing
This hotel was crap - on nearly every level. Old & run down, dirty, cold, inconvenient, no parking -- we couldn't wait to get out of there. The view of Inverness Castle (from in front of the hotel) is lovely. The view from my room looked like a scene from a nightmare. And don't even let me get started on the microwaved, freezer section nastiness from the hotel's "restaurant." Ugh... The whole experience could be summed up in one word, really: YUCK!
2 out of 5
by A verified traveller

needs upgrading

Posted 03-Feb-2015
Pros: Staff
Cons: Rooms
Nice and helpful staff room needs revamp bathroom cold caused by the window .breakfast cold only one serving breakfast.