Ratings based on 543 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from tucson

Posted 25-Jul-2015
Hotel experience was excellent from start to finish. Amenities are great, staff very helpful and abliging. did not eat a restaurant but bar area very nice. Cabs very available and easy walk to Chinatown. Bed very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice place

Posted 23-Jul-2015
Stayed there for 2 nights. I did not wanted to leave at the end...
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

The Ritz Rocks!

Posted 21-Jul-2015
Location: Great restaurants nearby. Short walk to Chinatown, Union Square, Coit tower, shopping, etc.
First class all the way! Every employee we encountered was pleasant, helpful and made an effort to learn your name and make you feel welcomed. We stayed on the club level and I can't say enough about the quality of service and the outstanding food and beverage we were treated to every day. The concierges recommended two fantastic restaurants and were eager to help in anyway possible. The room was comfortable, spacious and the lighting in the bathroom was fantastic - you could actually see to put makeup on. Loved the Ritz!
3 out of 5
by A verified traveller from Calgary

Within walking distance of good restaurants.

Posted 10-Jul-2015
Pros: The decor and location.
Cons: Put the pool back.
Location: The hotel was close to the tram cars, close to shopping and good restaurants.
The room was very expensive. The noise from traffic was difficult to fall asleep to. The overall cleanliness of the room was good but 'dusting' details very neglected.
5 out of 5
Recommended
for Everyone
by A verified traveller

exquisite hotel close to union square/chinatown

Posted 07-Jul-2015
Great properties, decently spacious room, very good service, but quite pricey for room service. Overall Worth
1 out of 5
by A verified traveller

George & Dawn

Posted 06-Jul-2015
Pros: Nice facility, the club level was nice but the food was the same both days for breakfast. The wait staff and connoisseur staff were great!
Cons: Cleaning Staff, managements response to theft of customers property, would be a good start
Location: Great location near Chinatown, Little Italy, and Fishermans Warf
The hotel was nice but we had a very bad experience. My companion left her dress in the closet, I saw it there that morning because I took a robe out of the closet. She called and was told that the dress was not there, meaning the staff took the free or disposed of the dress. I could see this happening at a Red Roof Inn, but at the Ritz Carlton on the Club floor, I find it outrageous! At over $600 a night you expect better.
5 out of 5
Recommended
for Everyone
by A verified traveller from vancouver bc

Excellent customer service

Posted 04-Jul-2015
Quiet, immaculately clean. Staff are friendly, attentive, and helpful. Excellent location. Walking distance to Union square, Chinatown, Powell st cable car to fishermans wharf.
1 out of 5
by A verified traveller from Detroit

Place is terrible

Posted 24-Jun-2015
Pros: Leaving
Cons: Food, Service, Updating everything
Location: Nothing. Location is terrible
Do not stay here. Place is terrible. Staff is terrible, managers are worse. This should not be a a Ritz. Dirty room, terrible service, terrible food, stay anywhere else.
5 out of 5
Recommended
for Everyone
by A verified traveller from w

great hotel

Posted 22-Jun-2015
I would stay there again. No complaints. Great hotel and staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Attempt at sophistcated peaceful elegance

Posted 19-Jun-2015
Pros: The updating, cleanliness and elegance of the spaces. The professionalism, courteousness and knowledge of the staff about the hotel and the area.
Cons: Limit club level accommodations to adults only.
Location: Stockton St. SanFrancisco, CA Walking distance to Chinatown, shopping, variety of nightlife entertainment.
Beautiful luxurious facility with professional attentive accommodating staff, but the experience of club level elegance and serenity was seriously eroded by the presence of children. No matter their level of manners, age-appropriate behavior or parental supervision/discipline, club level environs are not the place for even the best behaved child. Children get excited and enthusiastic in vacation. Their animation while adorable is not peaceful and calming to non-family. All toddlers squeal, chatter and don't yet know how to modulate their voice. This is no endictment on such normal behavior nor on parents who try to redirect them to shhhh or use their indoor voice. It just is not approroriate to have to block out such 'normal' situations in this type place anymore so than it would be in a library or symphony performance. Worse yet was having to navigate the unsupervised pre-teens obliviously running down a hallway. In previous yrs we were either lucky or perhaps there was then an adults-only policy. As wonderful as the accommodations, food, drink and staff consistently were, the disruption and general change in atmosphere resulting from the presence of kids between the ages of about 5 and 15, I will be reluctant to return to club level again unless limits have been placed on the admittance of children.