Ratings based on 507 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Super hotel and location

Posted 19-Apr-2015
Club concierge excellent . All staff friendly and efficient
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2015
Only spent one night but look forward to returning
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Great Experience

Posted 29-Mar-2015
The Ritz was everything a hotel guest could hope for.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Midland, TX

HEART OF SAN FRANSISCO

Posted 19-Mar-2015
Pros: Very good location. Very helpful concierge.
Location: Few blocks to Chinatown & Union Square.
Very nice - as you would expect a Ritz Carlton to be. Dining is limited and too costly.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excelente

Posted 18-Mar-2015
Muy agradable solo que muy lejos la habitaciĆ³n era la 574
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Shanghai, SH

Very good place to stay

Posted 16-Mar-2015
Pros: Staff
Cons: Elevator is too old
like it very much, but the food there is just soso, very limited choice and the restaurant will not always be open, only for Tuesday and Saturday.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful!

Posted 16-Mar-2015
Pros: Customer service
I was there for my honey moon, was very nice! The room was perfect
5 out of 5
Recommended
for Everyone
by A verified traveller

Great customer service

Posted 04-Mar-2015
When we first arrived we had difficulty finding our room and kept getting sent in the wrong direction. After seeing our frustration in trying to find our room the hostess from the Parallel 37 Restaurant came out and assisted us. She then sent us a very nice bottle of wine as an apology for the incident. This lady single handedly turned our negative mood around into a great one. Things will always go wrong, what makes for good service is how the company makes up for it. Thank you!
5 out of 5
Recommended
for Business Travellers
by Peterfrom Santa Barbara

Title

Posted 23-Jan-2015 on Hotels.com
Excellent. Expensive, but excellent.
5 out of 5
Recommended
for Personal Event
by Richard

This traveller left a rating score only Posted 20-Jan-2015 on Hotels.com