Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NYC

Outstanding club level service food and staff

Posted 14-Nov-2014
We were especially impressed with club level(8th fl) staff and service. Rivals best hotels in world I have been to! Bravo!
5 out of 5
Recommended
for Families
by A verified travellerfrom New York, NY

Posted 06-Nov-2014
We had a suite on the 6th floor. It was huge! Everything was perfect. The furniture in the living room is starting to show signs of wear but nothing bad. Overall a wonderful stay.
3 out of 5
by A verified traveller

Posted 29-Oct-2014
Very nice hotel BUT I booked several rooms with 2 beds and on arrival they only had one king. Extra people had to sleep in rollaway beds. They said the reservation for 2 beds was just a request ... not guaranteed. Why not?
5 out of 5
Recommended
for Everyone
by A verified travellerfrom f

Resurge gala

Posted 25-Oct-2014
Always love staying at this particular ritz. Always makes you feel like royalty! Such great service at a time when service isn't emphasized enough! Left coat at hotel. Returned quickly. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Oct-2014
A++++++++++++++++++++++++++++ hotel. Much recommended. And location is right in the center of the city
1 out of 5
by A verified travellerfrom Beverly Hills

Ritz Calton has changed

Posted 19-Oct-2014
Pros: Location
Cons: Room Service, customer service, cleanness.
Location: Great location: Chinatown, Little Italy, and close to the bay. Museums, Churches, ferry .
We stayed at the Ritz Calton in Cancun, and it was marvelous just this year with our friends, so we decided to stay at the one in San Francisco. To start with no one helped with the bags Receptionist / staff very cold / not even a hello Room was dirty. carpets by closet, carpet by entrance, and this was a suite too, not a regular room. Elevator a, did not work, got stuck on the 7th floor. You cannot push the lobby button. Called down stairs , it was not fixed till the next day. We requested a room with a view if available, and when we got there the front desk had an attitude and told us: " We are not known for our views " I could not believe their answer, rude. Thank you, Benny Borsakian I will personally never stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in financial district

Posted 13-Oct-2014
Excellent experience with incredible staff on club level. Spa was a little disappointing because there was no pool and the steam room was small and extremely hotter than was comfortable.
4 out of 5
Recommended
for Families
by A verified travellerfrom Austin Texas

Very nice hotel.

Posted 12-Oct-2014
Pros: The hotel maintained the standard that I have become used to for Ritz Carlton.
Cons: A coffee shop with less formal meals.
Location: I have already mention the isolation of the hotel from other restaurant choices. The distance to the shopping areas and museums is a bit too far.
I was pleased with my choice of hotel in San Francisco. However, I had two issues. 1. Not being able to record my points for Ritz Carlton: and 2. The isolation of the hotel from other restaurant choices. There was only one restaurant.
3 out of 5
by A verified traveller

ok hotel

Posted 29-Sep-2014
This is an ok hotel, not worth the money even in the middle of San Francisco.
3 out of 5
by A verified travellerfrom Calgary, Canada

Not as Nice as the Fairmont

Posted 21-Sep-2014
Let's face it - the Ritz costs a boat-load of money to stay at so expectations are high and this beautiful old Hotel is starting to look a little threadbare. The staff was excellent and, had I not visited the Fairmont, I might have thought more of the Ritz but... the Fairmont is better situated even though it's just two blocks away - in San Francisco that might as well be the Bhutan Death March (my apologies to anybody who actually survived the Bhutan Death March) and the Fairmont just way, way nicer!