Ratings based on 526 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveller

Not as Advertised: Promise not kept.

Posted 27-May-2015
While the renovated rooms are lovely, the lower floors have old windows which sound like they are open. NO Pay per View or movie selection, as advertised. I spoke with manager who said they may NEVER bring in pay-per-view again, offered a credit, then never gave it. If you are in for a rainy night (or a few in San Francisco), this may be problem, as it was for us. Manager offered a credit to my 4 night room charge for the inconvenience, but did not deliver. No movies, no compensation for amenity not provided as advertised.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Raleigh, NC

40th anniversary

Posted 25-May-2015
Wonderful getaway with great pampering Champagne sent to room. Extra touches when dining. Superb concierge assistance. A typical Ritz experience that we've come to expect...and enjoy.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Jose, CA

Great hotel, close to the Tonga Room for dancing.

Posted 25-May-2015
Pros: The amenities and decor were very nice.
Cons: n/a
Location: With in walking distance to the Tonga Room for fun dining and dancing!
Very attentive, pleasant staff! Beautiful Rooms. We wanted a hotel that was reasonably priced but still 4 star or higher that was close to the Fairmont, which was very expensive, so we could walk to The Tonga Room. The Ritz was 2 blocks and a reasonable walk even in heels! We had a Great night of dancing, came back to the Ritz around 12:30 am and ordered breakfast to be delivered at 9:30. They were right on time and the breakfast was Great! Our car was downstairs and ready for us within 10 minutes of our call. Thanks for a Wonderful stay Ritz-Carlton!
4 out of 5
by A verified traveller

Posted 16-May-2015
Pros: Pillows are fabulous
Location: In the heart of san francisco. Near Chinatown, short walk to wharf. Very convenient
Concierge service was great. Both Ric & Oscar very helpful. I have heard so much about the personal service from everyone at the RitzCarlton. Only experienced it with the concierge service. Everyone else was pleasant but did not find them any more so than many other hotels. I suppose my expectations were too high. Very nice hotel & service regardless. Unable to adjust room temperature to desired level.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Orange County, CA

Nice Hotel and close to many local attractions.

Posted 11-May-2015
The staff at the hotel was amazing. Everyone was very polite and helpful. Would highly recommend staying here and my wife and I cant wait to come back.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very classy hotel for the price!

Posted 11-May-2015
Nice hotel with great service! Classy hotel, reasonably priced and a good location.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Phoenix, AZ

Excellent retreat

Posted 09-May-2015
Beautiful hotel, excellent location! Staff is detailed-oriented, nothing is left to chance for customers to experience a luxurious vacation.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edgewood wa

Posted 05-May-2015
Pros: clean up to date good location
Fine hotel friendly great time. service was good
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Super hotel and location

Posted 19-Apr-2015
Club concierge excellent . All staff friendly and efficient
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2015
Only spent one night but look forward to returning