Ratings based on 538 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Honeymoon

Posted 21-Oct-2014
I rented this room for my granddaughter and her new husband for their wedding night. They were treated like royalty they were extreamly happy with the room, staff and respect given. They would definitely stay there again when in San francisco. I am personally pleased with the treatment given to them.
Comment from Hotel Management
28-Oct-2014 by Manager, Hotel Management
Dear Guest, Thank you for including the Inn at Union Square in your granddaughters wedding plans. It was truly our pleasure to take excellent care of them on their special day. We look forward to welcoming them back soon, or perhaps for their first anniversary. At your service, Norbert Mede General Manager Inn at Union Square
5 out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Homely hotel close to Union Square

Posted 06-Oct-2014
Pros: The staff, the room, the refreshments, the location.
Cons: I can't think of any improvements.
Location: The hotel is very close to the shops of Union Square and the start of the cable cars. It's within easy walking distance of North Beach, Chinatown, etc
Upon arrival, we were greeted like family by Ann and Angela. The other staff were just as friendly and helpful - I can't speak highly enough of them. The room (junior suite) was a good size for a San Francisco hotel, nicely decorated and very comfortable. We didn't take part in the cheese and wine evenings but there was always tea and coffee facilities on each floor with a good breakfast in the morning and cookies later on. There is a reason this is always one of the most highly rated hotels in San Francisco and I wouldn't hesitate to recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveller from LA, CA

Perfect little inn in heart of SF

Posted 05-Oct-2014
Pros: Aveda toiletries, spotless clean, green hotel, delicious free benefits, close to everything, and quiet as a mouse. Absolutely loved it.
Cons: AC for hot nights would be nice.
Location: Center of downtown SF and you can walk everywhere.
If you are looking for an historic inn with charm and convenience, look no further. Free wine and cheese in the evening (and not one choice: four different wines, salamis, nuts, cheeses, crackers!), complimentary breakfast (delicious baked goods, oatmeal, juices, Peets' coffees, fruit, yogurt, delicious), no charge for bottled water in room (take that, Hilton!) and no internet charge. Wow. Parking is always expensive in SF but this inn is worth it. Gorgeous red & gold decor, could have used some AC on the hot night I was there but open window worked fine with fans. Clean, clean, clean. As a frequent business traveler I was very impressed. Lovely!
Comment from Hotel Management
11-Oct-2014 by Manager, Hotel Management
Dear Dawn, Thank you for sharing your thoughts and feedback regarding your recent business trip to San Francisco. We appreciate your kind comments regarding our complimentary breakfast, evening wine and appetizers and our always free WiFi! We are also glad to read that you found our location central and convenient and our facilities clean, clean, clean. On behalf of the entire staff of the Inn at Union Square, we hope to see you again soon. At your service, Norbert Mede General Manager Inn at Union Square
5 out of 5
Recommended
for Couples
by A verified traveller from Sheffield, UK

Excellent Hotel in the heart of Union Square

Posted 27-Sep-2014
The Inn at Union Square is a great hotel in a great location just off Union Square. It is spotless and clean with very comfy beds. The staff are all very friendly too. You get plenty of complimentary services such as very good WiFi, continental breakfast (which was really nice and a plentiful selection) and wine and cheese in the evening (but can't comment on this as we didn't partake due to being out exploring San Francisco). The location is fantastic for exploring the Union Square area, Chinatown and is about a 40 minute walk from the Fisherman's Wharf area. There is also plenty of public transport in the area including a cable car stop at the end of the street. I would definitely recommend this hotel to anyone visiting San Francisco as it it an excellent hotel in a vibrant location but is also very quiet at night so you can sleep well following a busy day exploring the city.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Quirky hotel

Posted 12-Sep-2014
Pros: The beds, the location.
Location: Union Square is the centre of San Francisco
Don't be put off by the very narrow frontage and tiny reception - this is a lovely, quirky little hotel in a great location just off Union Square. The rooms are small but well decorated and the beds are superb - crisp white sheets, plenty of pillows, very comfortable. Rooms have a big TV and a writing table, dressing gowns, free wifi, iron, etc. I was on a business trip and the hotel was far superior to the standard American motel/business hotel experience. Rooms, including carpets and bathroom, were spotlessly clean. The staff were upbeat, friendly and helpful. The hotel is only 20ft wide: long corridors running back from the street with rooms off the corridor. Cliental seemed to be a mix of business travellers and couples on holiday.
Comment from Hotel Management
17-Sep-2014 by Manager, Hotel Management
Dear Iain, Thank you for your great review and for choosing the Inn at Union Square for your accommodations while visiting San Francisco on business. We're glad to read that you appreciated our central Union Square location as well as the many complimentary amenities we offer including plush bath robes and WiFi. We're also happy you were pleased with our clean, comfortable and nicely decorated guestrooms as well as our cheerful, friendly and attentive staff. We look forward to welcoming you back on your next visit, whether it be for business or leisure. At your service, Norbert Mede General Manager Inn at Union Square
Comment from Hotel Management
17-Sep-2014 by Manager, Hotel Management
Dear Iain, Thank you for your great review and for choosing the Inn at Union Square for your accommodations while visiting San Francisco on business. We're glad to read that you appreciated our central Union Square location as well as the many complimentary amenities we offer including plush bath robes and WiFi. We're also happy you were pleased with our clean, comfortable and nicely decorated guestrooms as well as our cheerful, friendly and attentive staff. We look forward to welcoming you back on your next visit, whether it be for business or leisure. At your service, Norbert Mede General Manager Inn at Union Square
5 out of 5
Recommended
for Everyone
by A verified traveller from austrlia Sydney

Central Hotel

Posted 11-Sep-2014
Pros: It's decor, central position and cleanliness
Cons: Can't think of anything!
Location: Shops Union Square, transport
The hotel was everything it said it was. I didn't get in until quite late and Ken was there to welcome me. At the end of each floor is a room to enjoy tea/coffee biscuits and fruit Room and bathroom spotless. Staff very helpful giving ideas of what to see and directions on how to get there. Breakfast was a great continental breakfast included in the price. It was very central to Union Square and hop on/off buses etc. would stay again in a hear beat!! Carolyn
Comment from Hotel Management
17-Sep-2014 by Manager, Hotel Management
Dear Carolyn, Thank you for the great 5-star review of our hotel and we appreciate your kind comments. We're glad your stay with us met your expectations and that you enjoyed our complimentary tea, coffee and breakfast as well as our central location near Union Square for shopping and dining and public transportation. Thank you for mentioning our friendly and helpful staff, especially Ken, who are always happy to provide our guests with excellent recommendations for things to see and do in the city. We look forward to your return visit! At your service, Norbert Mede General Manager Inn at Union Square
5 out of 5
Recommended
for Everyone
by A verified traveller from q

10 day break in San Fran

Posted 26-Aug-2014
Very enjoyable stay at a great hotel. Staff were excellent and the breakfasts and 'evening wine' also brilliant. So close to the shopping and all the tourist action. Definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller from Butler, PA

Anniversary Trip

Posted 18-Aug-2014
Pros: This hotel is lovely. It is quaint and warm, so much more personal than any large, chain hotel.
Location: Great location, close to attractions, yet away from the noise. Truly a respite within the city.
My husband and I recently celebrated our 25th wedding anniversary with a trip to California. We could not have chosen a more lovely place to stay in San Francisco, than the Inn at Union Square. The staff was warm and friendly. They were very helpful with dinner reservations and suggestions for things to do. Our room was quaint and comfortable. We had a fabulous time and will definitely recommend to our friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Hotel very central especially if you like walking

Posted 09-Aug-2014
Pros: The location and the staff
We had a wonderful time. The location of the hotel and the staff were fantastic. We were the to celebrate my birthday and it was awesome.
4 out of 5
Recommended
for Everyone
by A verified traveller from Copenhagen

Excellent location

Posted 05-Aug-2014
Great little boutique hotel with pleasant ambience. Don't expect a view from the room. Does not really matter though, as the location is excellent. Kind and helpful staff.