Ratings based on 83 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom new york

Mixed feelings

Posted 17-Nov-2014
Pros: The lobby was nice, the location and the friendly staff.
Cons: The noise level and the cleanliness of the bathroom.
Location: It's very close to the borghese villa and. Or far from the centre of town.
We stayed at the hotel a couple of nights and were pleased with the location. The room was large and the bathroom was spacious but the latter was not carefully cleaned. The hotel staff was very gracious. The doormen couldn't be nicer, the reception desk efficient and friendly and they aimed to please. The only exception to that were the ladies at the help/ information desk. I also found that there was quite a lot of noise but I might have been unlucky with my designated room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and amazing staff.

Posted 15-Nov-2014
I have been to Rome 9 times now and my first time at this property. I will never stay anywhere else other than the JUMEIRAH. Rooms and facilities were superb and the staff from top to bottom was nothing short of perfection.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sunderland

Quality hotel in great central area

Posted 28-Oct-2014
3 night stay to see the sights of Rome. Hotel of a very good standard and in walking distance Vatican City
3 out of 5
by A verified traveller

Posted 20-Oct-2014
Very poor concierge. The worse in Rome. Rome is a concierge city! Concierges can arrange everything, but in this hotel they are just Internet users. But I can use Internet myself.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom leeds, england

Fantastic experience.

Posted 13-Sep-2014
Great staff, breakfast was amazing! Also good location for us, walking distance to all attractions - if you like to walk. Fantastic stay!
4 out of 5
Recommended
by Morrisfrom Caribbean

good service attitude

Posted 28-Aug-2014 on Hotels.com
I booked this hotel last minute as I was not happy with the hotel I was first booked into. The service team were really good and genuinely very friendly. My only issues were 1) no coffee in the rooms 2) the Internet was very weak until the staff brought a "hot spot" to the room 3) no iron in the room very inconvenient to have items sent out. Otherwise a nice room and hotel
5 out of 5
Recommended
for Everyone
by John & Pennyfrom London England

Great Hotel Great Staff Great Location

Posted 23-Jun-2014
Wonderful hotel with a great roof terrace lovely to sit and unwind after a day sightseeing. Really quiet and peaceful you would never know you were in the middle of Rome. Staff we're brilliant particularly the staff at the door always ready to greet you with a smile and a ready umbrella ! Breakfast was good with plenty of choice and the snack and Restuarant menu was also good. Would highly recommend this hotel. Thank you for a lovely stay.
5 out of 5
Recommended
for Families
by Darafrom US

Excellent hotel

Posted 21-Jun-2014 on Hotels.com
Good location. Room was spacious and clean. Nice lobby for sitting or having a cappuccino. Staff was very pleasant. Only issue was that the concierge did double duty at the spa desk at night which made it difficult to get service in the evenings.
4 out of 5
Recommended
for Everyone
by Jimfrom QLD , Audtralia

Good location, helpful staff

Posted 07-Jun-2014
Pros: Location, staff
Cons: The second night we stayed they were moving furniture on the roof for hours (setting up for opening of the roof top bar for summer)
Location: Very close to the centre of Rome /Spanish Steps/ shopping
Easy walking to local restaurants recommended by the helpful/friendly staff. Music coming through the air-conditioning duct - but quickly attended to by the staff. Excellent breakfast which was included in the room rate. Very modern clean room with good facilities.
5 out of 5
Recommended
by Jimfrom From Chicago

5 Stars

Posted 07-Jun-2014 on Hotels.com
Excellent! The staff is very professional.