Outdoor pool, pool umbrellas, pool loungers
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Reviews of Le Reve Beachfront Hotel

4 out of 5
Le Reve Beachfront Hotel
Playa Xcalacoco Fraccion 2ª, Playa del Carmen, QROO

Reviews

6.6
Rating 10 - Excellent. 64 out of 251 reviews" "
Rating 8 - Good. 61 out of 251 reviews" "
Rating 6 - Okay. 43 out of 251 reviews" "
Rating 4 - Poor. 42 out of 251 reviews" "
Rating 2 - Terrible. 41 out of 251 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Juan

Mas serví y comunicación
Stayed 3 nights in May 2023
Response from Le Reve by MIJ on 8 May 2023
Buenos días Juan, Muchas gracias por tus comentarios. Tomaremos nota de tus recomendaciones e intentaremos poner solución lo antes posible.Sus comentarios nos ayudan a mejorar.Gracias de nuevo y esperamos tenerle de nuevo con nosotros para que cambie de opinión sobre el Hotel Le Reve.

4/10 Poor

Bruno

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Le Reve has an advantageous location and may have been a great place. Unfortunately, this is no longer the case. The description and photos on the website are outdated, and the property is clearly neglected by management and/or owners. During our stay at one of the beachfront villas with pool, we noticed that the place is falling apart and not properly maintained. We experienced power outages for at least one-third of our stay, no water for a significant portion of two days, and no hot water from the evening prior to our checkout until we left at noon. There is no maintenance crew, and the front desk associate had no tools to try and fix a broken pipe. The furniture and fixtures are old, some are broken or missing, and the beach chairs and lounges are beaten up with no umbrellas. The pipes are rusty, light bulbs are missing, and the mattresses are hard. The bedding and towels are old, stained, smelly, and have holes. The rooms are only half cleaned, and none of the common areas were cleaned during our three-night stay. The few employees who showed any care did their best with what they had, including Arturo, Javier, Alvaro, and Beth. Unfortunately, we did not see any management during our stay. We hope that this review will serve as a warning to others considering this property. The issues we experienced are not isolated, as other recent reviews have referenced the same problems and the hotel’s responses not followed with actions. This hotel should not be operating.
Stayed 3 nights in Apr 2023
Response from Le Reve by MIJ on 8 May 2023
Dear Mr. Bruno,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve

6/10 Okay

carlos

Travelled with group
Liked: Cleanliness
Un poco descuidado el servicio
Response from Le Reve by MIJ on 8 May 2023
Buenos días Carlos, Muchas gracias por tus comentarios. Tomaremos nota de tus recomendaciones e intentaremos poner solución lo antes posible.Sus comentarios nos ayudan a mejorar.Gracias de nuevo y esperamos tenerle de nuevo con nosotros para que cambie de opinión sobre el Hotel Le Reve.

10/10 Excellent

Erika

Stayed 3 nights in Apr 2023
Response from Le Reve by MIJ on 22 May 2023
Buenos días, muchas gracias por sus 5 estrellas! Esperamos verle pronto por aquí de nuevo. Un saludo.

10/10 Excellent

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from busy traffic and the most beautiful location. Not far from great restaurants and tourist attractions.
Stayed 7 nights in Apr 2023
Response from Le Reve by MIJ on 20 Apr 2023
Hi Erika,First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Le Reve by Mij and that you appreciated our hotel. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts.It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Playa del Carmen. Best regards.

4/10 Poor

julian

Stayed 2 nights in Apr 2023

8/10 Good

Brandon Armond

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beautiful property! Very nice and polite staff. The view! However, the hot tub didn't work. Neither did the tv. The language barrier was tough when ordering food, but hey it's Mexico! Overall a great deal for a beach front hotel
Stayed 6 nights in Mar 2023
Response from Le Reve by MIJ on 11 Apr 2023
Hi Brandon Armond!First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Le Reve by Mij and that you appreciated our hotel. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts.It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Playa del Carmen. Best regards.

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The manager Mr Humpheys was very courteous, friendly and extremely helpful. He was very knowledgeable about the area. Wish there was more light in the bathroom. You had to walk out across rocks to be able to swim.
Stayed 1 night in Mar 2023
Response from Le Reve by MIJ on 21 Mar 2023
Good morning Renee,Thank you for choosing our hotel during your visit to Playa del Carmen; we are glad that your stay with us was pleasant and we will continue working so that if you visit us again you will have a better impression.Best regards from Hotel Le Reve.

4/10 Poor

Ron S

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service
I read the reviews both good and bad before booking. Our room was clean as was the bar and restaurant. The bed was ok but I like a firm mattress and ours was soft. Towels are huge and fluffy. Wifi was good in the room for streaming as well at the pool and beach. The staff were great. Alvaro greeted us when checking in. Ivan and the other bartender were very nice. Mojitos we’re tasty and the beer was cold. Is it fancy, no but it’s clean and the small group of staff were fabulous.
Response from alhuga on 15 Mar 2023
Dear Laura,Thank you very much for taking the time to write a review for us. Your review confirms that we are in the right direction, and our team is working hard to achieve our goals. We hope to see you again any time soon, and every member of the crew send you their love. Thank you and happy traveling!Alvaro, Manager

2/10 Terrible

Ali, El Paso

Travelled with family
Liked: Cleanliness, property conditions & facilities
Vary bad management
Stayed 6 nights in Feb 2023
Response from Le Reve by MIJ on 6 Mar 2023
Dear Mr. Ali,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve.

6/10 Okay

Samantha

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First I’d like to say the staff was overall good, friendly, helpful. But the property is run down, the beds were super hard ( like sleeping on a board!) and the AC in our room didn’t work. There were also hardly any other people staying at the hotel which seemed kinda creepy…They also don’t really have many food options near by and that really sucked, and all the restaurants on the beach open at 11. Overall, I probably wouldn’t stay again or recommend.
Stayed 2 nights in Feb 2023
Response from Le Reve by MIJ on 23 Feb 2023
Dear Samantha,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve.

6/10 Okay

Ronald

Travelled with family
Disliked: Property conditions & facilities
The property must have been stunning and could be again if the owners only supported their staff. The super staff were doing their utmost to make us happy but without any management or support. The place needs to have money spent to maintain it.
Stayed 6 nights in Feb 2023
Response from Le Reve by MIJ on 23 Feb 2023
Good morning Ronald, Thank you very much for your comments. Well note your recommendations and try to put solution as soon as possible.Your feedback helps us improve.Thanks again and hope to have you again with us in order to change your mind about Hotel Le Reve.

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Complete waste of money
Dreadful experience. We stayed in the premium room and I've never experienced a hotel this bad. We checked in and could not get two rooms keys because they only give one key per room no matter how much we insisted on two keys. This obviously made life challenging for my wife and I needing to coordinate our time at the room or one would be locked out. We asked for face clothes and were told no because they don't provide that. Asked for an extra pillow for my wife who is dealing with a neck injury - nope, they do not provide extra pillows. We went to breakfast and sat at a dirty table for 15 minutes before walking out. My wife went back to get a coffee and was told no because all the coffee was finished. She insisted on a coffee since nothing is provided in the room and she managed to get one after 10 minutes. We asked for a glass of water at the pool bar and were told no, they do not provide water unless we pay. It was odd because the staff also kept asking for tips even though we literally got zero service. One even went as far as explaining to us how little money the hotel pays its staff so he really needed a tip and he promised he would share it with the other staff. It was all very weird and unpleasant. It's a shame because the beach is lovely and it could be so much more with proper management. The simple things we were denied are absolutely basic at any hotel anywhere in the world. The issue is likely the owner being extremely cheap.
Stayed 1 night in Feb 2023
Response from Le Reve by MIJ on 15 Feb 2023
Dear Mr. Michael,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve.

4/10 Poor

Joinusa

Disliked: Staff & service, property conditions & facilities
Tener en cuenta.
Esta ubicado en un lugar muy alejado de Playa del Carmen, un taxi cobra 25 usd por salir y entrar, el camino de llegada esta horrible, al llegar, no habia restaurante, el bar no funciona y el Spa esta cerrado. Frente al mar.
Stayed 2 nights in Feb 2023
Response from Le Reve by MIJ on 9 Feb 2023
Buen día Joinusa,Antes de nada queremos disculparnos por su mala experiencia durante su estancia con nosotros; queremos indicarle que hemos tomado nota de todos sus comentarios y los hemos compartido con los departamentos correspondientes para ponernos a trabajar desde este momento para solventar todos los fallos.Le mandamos un cordial saludo,Hotel Le Reve.

10/10 Excellent

Miriam

Stayed 6 nights in Jan 2023
Response from Le Reve by MIJ on 6 Mar 2023
Buenos días, muchas gracias por sus 5 estrellas! Esperamos verle pronto por aquí de nuevo. Un saludo.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2023
Response from Le Reve by MIJ on 24 Jan 2023
Buenos días Roger, muchas gracias por sus 5 estrellas! Esperamos verle pronto por aquí de nuevo. Un saludo.

2/10 Terrible

Simon Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service and there was rarely any staff available.
Response from Le Reve by MIJ on 11 Jan 2023
Dear Mr. Simon,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve.

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel is a bare bones place with very limited services and staff so if you’re looking for a resort experience this isn’t it. You need a rental car or you would be spending a ton on taxis. Food at the restaurant is expensive too for what you get. The rooms are nice and the location on the beach is fantastic. There are a couple things down the beach like massages and a viewpoint that are nice to take in. They also have pretty good wifi, enough to stream Netflix.
Response from Le Reve by MIJ on 11 Jan 2023
Good morning Heather,Thank you for choosing our hotel during your visit to Riviera Maya; we are glad that your stay with us was pleasant and we will continue working so that if you visit us again you will have a better impression.Best regards from Hotel Le Reve.

6/10 Okay

Jennifer

4/10 Poor

ZHI, PASADENA

Travelled with partner
Disliked: Staff & service
They only provide 2 x 500 ml bottle of drinking water during the whole stay, you have to buy your own drinking water, 40 pesos per small bottle of water; restaurant only sells hamburger and french fries for dinner in that evening we stayed there; breakfast service is very very slow, only one employee is serving breakfast for all the hotel guest and he is verbally reminding us that tips is not included; a one way taxi ride to downtown Playa del Carmen costs 350 pesos. The only positive thing is that the front row hotel room have wonderful ocean view and the beach is very calm and very good for swimming in November.
Response from Le Rève on 3 Nov 2022
Dear guest,Thank you for taking the time to share your observations with us.We are sorry to know that your stay with us did not meet your expectations, we are sure that your comments will be of great help to keep improving our service. Your satisfaction is our top priority.We hope that you will give us the opportunity to welcome you again and regain your confidence towards our brand.Kind regards,Le Rève by MIJ Hotels

6/10 Okay

Itzel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pros. Incluye desayuno, la habitacion esta limpia y espaciosa. Se encuentra frente a la playa. La vista es excelente para aprovechar la playa, quien atendio el bar en mi estancia muy amable y con excelente actitud de servicio...Cons. No cuentan con suficiente personal, en el desayuno tardan en atenderte, se sirve la comida y el cafe frios, la alberca se encontraba muy sucia, los camastros en la playa en malas condiciones. El servicio de bar esta disponible en horario limitado. Cuentan con limitada cantidad de alimentos que menciona el menu
Response from Le Rève on 3 Nov 2022
Querido huésped, Gracias por tomarse el tiempo para compartir sus observaciones con nosotros.Lamentamos saber que su estadía con nosotros no cumplió con sus expectativas, estamos seguros que sus comentarios serán de gran ayuda para seguir mejorando nuestro servicio. Consentirlo es nuestra prioridad.Esperamos que nos brinde la oportunidad de recibirlo nuevamente y recuperar su confianza hacia nuestra marca.Saludos cordiales,Le Rève by MIJ Hotels

8/10 Good

Verified traveller

Liked: Cleanliness
Great Staff
Great staff, needs updating
Stayed 2 nights in Sep 2022
Response from Le Reve BY MIJ HOTELS on 22 Sept 2022
Thank you for visiting us, it will always be a pleasure to serve you.We will attend to your comment in order to provide a better service.

8/10 Good

Maricar

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2022
Response from Le Reve BY MIJ HOTELS on 19 Sept 2022
Gracias por visitar Le Reve, es un placer atenderle.

10/10 Excellent

Laura

Stayed 6 nights in Jun 2022

4/10 Poor

michael

Disliked: Staff & service, property conditions & facilities, room comfort
Look elsewhere, pics are 10yrs old
Stayed at the private pool bunalow. Honeymoon with wife, no "activities" No privacy for room. Next to bathroom and others walking past or peeking around at all hours. Even with curtains closed can see both out and in due to breeze from closed door. Patio door leading to the private 15x6 foot pool never completely closed. Easy to lift door from bottom lock and walk in, no need to have room key. During rain storm, make sure to use all your towels by this door since tile gets wet from this non shutting door. Pool had no filter or light, not sure if it was ever tested for water quality. Bed hard, pillows old, no down comforter. Not comfortable sleeping. Bartender/pool attendant/resturant host/waiter all was same person, who kept telling me to take pictures of the food. Yes, PRESENTATION of food was magazine quality, taste and food quailty was BAD. Only thing fresh was the fresh fruit in morning. Asking for tips is a no no, I tip if good service, not stand 3ft away waiting for tip after asked. Beach and ocean water had thick kelp, so cannot recommend beach. Free Wi-Fi is spotty, lost connection often. TV in room has no channels, even YouTube said not connected. Lack of sitting in room and patio. Lounge chairs on deck were 2inchs off ground and only fit diagonally. In room fridge lowest was 45°F PROS: Gentleman at main desk was very helpful and gave best service. AC worked good in room. Big shower. Quiet place can listen to breeze and ocean water hitting shore.
Current view like picture from site
Electric is cut for room pool
Didn't fit and low to ground
Breeze while door closed and locked
Stayed 2 nights in Jun 2022
Response from Gerencia on 20 Jun 2022
Gracias trabajaremos en los puntos que indica para lograr obener una mayor comididad para nuestros huespedes, en hoteles MIJ trabajamos para lograr ser hoteles de excelencia. Gracias y estaremos al pendiente de los mismos

8/10 Good

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Solo estuvimos una noche y para descansar y desconectarse y relajarse esta perfecto no hay ruido no hay mucha gente . El servicio y staff muy amables y muy amistosos en especial Mari una persona muy Dulce muy atenta y Fernando sienore nos atendieron con muy bonita actitud
Stayed 1 night in Jun 2022
Response from Oscar on 17 Jun 2022
Gracias un placer recibir comentarios tan positivos de su parte los esperamos en un futuro y esperamos tenga un buen regreso a casa.

6/10 Okay

Kojo

Liked: Room comfort
Not that bad
When you arrive, the check in process was not that bad the lady at front spoke limited English thanks to the tour guy at front desk who helped. There is no concierge on site to help you carry your bags after a long flight and drive on vacation. You pretty much have to carry your own bags down a long flight of stairs to your room. They advertise breakfast included however they give you a ticket which says the only breakfast you get is a toast, coffee/tea and fruit. Anything else you have to pay for it. I ordered an omelette thinking it’s breakfast and had to pay for it. The rooms aren’t that bad but the hotel could use a little updating. One of the pro is it’s in a quiet spot with nothing going on and you can get some sleep if you like it quite. Con 20mins drive to 5th Ave where the action is and cab drivers wanted $32 for one way. Overall it’s not a bad hotel which can use a little bit of some staffing and activities to get the place going unless they would come back with the COVID excuse.
Stayed 3 nights in Jun 2022
Response from Oscar on 15 Jun 2022
Gracias por sus comentarios y procuraremos hacer caso a todos esos detalles para lograr ser un hotel de excelencia.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice views and wonderful staff.
Stayed 5 nights in Apr 2022
Response from Oscar on 26 Apr 2022
Gracias por sus amables comentarios los esperamos nuevamente

8/10 Good

Alejandro

Travelled with family
Disliked: Amenities, property conditions & facilities
Les falta demasiado servicio al cliente, solo porque sean eco friendly no significa que no van a dar ni jabón para el cuerpo o crema, muchos contactos no funcionaban, y las instalaciones de la habitación ya muy viejas, un mantenimiento de vez en cuando no les afecta, el piso de la alberca tenía clavos salidos no saben lo peligroso que eso es ! En fin la verdad no regresaría pero la vista es lo más bonito…
Stayed 1 night in Apr 2022
Response from Oscar on 5 May 2022
Gracias por sus comentarios en hoteles Mij Valoramos los mismos y actuaremos para poder brindar un mejor servicio, hoy mismo veremos las fallas dentro de las habitaciones y lo de la alberca. Gracias Nuevamente

6/10 Okay

Pooja

Travelled with partner
Liked: Cleanliness, staff & service
Great continental breakfast. Clean and nice room with private pool and beach view. No phone in the room makes inconvenient to call or ask for room service. We literally had to go to reception for everything. Also covid test they provide are very expensive. Don't do it there. You will get cheaper in downtown area.
Stayed 2 nights in Apr 2022
Response from Oscar on 30 Apr 2022
Gracias por sus amables comentarios y los tomaremos en cuenta para ser mejores cada dia, fue un placer atenderlos

10/10 Excellent

alan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a very relaxing and excellent stay during our 9 days there. A beautiful and peaceful place where you can truly relax on an uncrowded and quiet beach and enjoy stunningly beautiful sunsets and sunrises by the sea. It's just far enough out of town to be quiet and calm and yet close enough to make excursions into Playa del Carmen easy. The dining at the restaurant is quite good and has a wide culinary variety to choose from. And the staff all make an effort to make your stay enjoyable and they all do their best to ensure your stay is just that. I'd like to thank Gustavo and Rafael the bartenders and Maria the maid as well as all of the rest of the staff for making our stay perfect. Le Reve hotel is a place with a great view and a great beach but it is the staff and their dedication that sets this place apart and makes it a truly great hotel in an idyllic location. Le Reve in french means "the dream" and it lived up to it's name.
Stayed 8 nights in Feb 2022
Response from Oscar on 6 Apr 2022
Gracias por sus amables comentarios les hare extensivo esto al personal que labora aqui fue un placer atenderle. Le reve significa en Frances El Sueno

10/10 Excellent

alan

Stayed 1 night in Feb 2022

4/10 Poor

LIAD

Stayed 2 nights in Mar 2022
Response from Oscar on 3 Apr 2022
gracias

10/10 Excellent

alicia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This property is 1 of the most beautiful small hotels I have ever seen The staff and management are incredible. We were welcomed with open arms. Our supper and comp breakfast at the Merlot dining room was very good. We were very pleased we reserved this hotel. Our only complaint is the bed was very hard.
Stayed 1 night in Mar 2022
Response from Oscar on 29 Mar 2022
Gracias por sus amables comentarios nos ayudan a ser cada dia mejores

10/10 Excellent

Jairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the pool and ocean.
Stayed 1 night in Mar 2022

2/10 Terrible

Chelsea

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Absolutely awful experience - do not stay at this hotel. Read reviews from other websites and book literally anywhere else. We had to move to 3 different rooms because they were all dirty/things were broken/etc. We finally left a day early because it rained INSIDE our room, then we had no running water for almost 24 hours. The front desk staff was very nice and guaranteed us a refund, but once we returned home, the hotel denied the refund so we are now out hundreds of dollars. Save your money and stay away. Nothing but a headache - the exact opposite of what you would want on vacation.
Stayed 3 nights in Mar 2022
Response from Oscar on 18 Mar 2022
Laentamos mucho lo sucedido y tomaremos nota para poder mejorar en todos y cada uno de los aspectos que menciona para poder brindar un mejor servicio.

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their page is a lie, is away of any regular road, dark, insecure, obstacles like pumps and holes, you have to cross part of the jungle, no advice of regular animals could appear, big problem to park the car, no spaces, the bedrooms are deplorable, towels old and dirty, no have basic services like water, blinds, tv channels, the restroom looks like a deposit, the flush no works, deliver the room dirty, never you can find any one in the reception, the waitress are un respectfully, use the harassment in the restaurant, terrible food, everything have some kind of vegetable eggs, burgers,(?) bad quality in feeds, but the worst is that is impossible enjoy your meals they are taking to you all the time requesting you everything about your life. Be carful with Gustavo who thinks is irresistible doesn’t care if you are with your husband, harassing you. The receptionist says his record has many reports about this but still is there. They prefer change you of room than fix the problems existent, every room stinks. 2 nights had been enough of this hell.
Stayed 3 nights in Mar 2022
Response from Oscar on 22 Mar 2022
gracias por sus comentarios y tomaremos mucho en cuenta esto para mejorar y poder brindar un mejor servicio. Los esperamos para poder darnos una nueva oportunidad.

10/10 Excellent

Lacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented the beach bungalow room with private pool and were absolutely speechless at the beauty and luxury of this room. Steps away from the beach and bar! When I walked to the bar to grab beverages for our private pool, the bartender told me to get back in our pool and delivered our drinks to us! The staff were all so friendly and accommodating. I cannot recommend this place enough.
Stayed 1 night in Mar 2022
Response from Oscar on 13 Mar 2022
Gracias por haber estado con nosotros es un honor tan buenos comentarios del personal y del hotel y seguiremos trabajando duro para ser excelentes.

8/10 Good

Rip

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2022
Response from Oscar on 14 Feb 2022
Gracias por su puntuacion

10/10 Excellent

perla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Overall it was good stay. Mayority of staff very friendly expect one after a small indecent. Great location.
Stayed 3 nights in Feb 2022
Response from Oscar on 14 Feb 2022
Gracias por sus amables comentarios

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2022
Response from Oscar on 9 Feb 2022
Gracias

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thr property is in front of the beach, beautiful view
Stayed 1 night in Jan 2022
Response from Oscar on 14 Feb 2022
Gracias por sus amables comentarios

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed that our room was so close to the beach, like literally 10 steps away. Agustine and Alberto took such good care of us during our whole stay. They were awesome! Very secluded just out side of Playa De Carmen.
Stayed 7 nights in Jan 2022
Response from Oscar on 17 Feb 2022
Gracias fue un placer atenderlos

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the room right on the beach and I loved it since the view especially in the morning was beautiful and peaceful. Our included breakfast was fruits with toast and coffee which I found it great . The hotel is a little old but didn’t bother us that much . The service was good .
Stayed 7 nights in Jan 2022
Response from Hotel Le Reve by MIJ on 25 Jan 2022
Gracias estamos a sus ordenes y esta es su casa

2/10 Terrible

Daniela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the are is beautiful but the hotel is complete trash.
Stayed 5 nights in Jan 2022
Response from Hotel Le Reve by MIJ on 19 Jan 2022
Gracias por sus comentarios

8/10 Good

Audra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location on the beach was great! Hearing the waves hit outside our window at nice was amazing. We only stayed one night so didn't get to experience much but a few things to note: Front desk staff were super friendly & helpful. Parking was super easy & they have 24/7 security there to watch the cars too. The service at the restaurant was incredibly slow, likely due to COVID but be warned you will wait a long time for drinks & food to be delivered and for your check to come. There was only 1 staff working the restaurant & beachside bar when we were there. The bed was good, there were no hand towels in the room which was odd. Additionally cleaning service came in to clean the room at 9am on the day we were checking out which was also odd/inconvenient as we we returned from breakfast to pack things up but everything had been moved & he was still in the process of finishing. We asked him to come back after we left & he was very nice about it.
Stayed 1 night in Jan 2022
Response from Hotel Le Reve by MIJ on 19 Jan 2022
Gracias por sus amables comentarios

8/10 Good

Iris

Liked: Staff & service
Staff was the best. Super service. I was doing a special food treatment and the chef made the soup with the recipe I needed. The installations are not so well maintain though. The jacuzzi water was yellow and there was no internet in the bedroom. The prize was reasonable for being in high season. I am happy overall it was a very relaxing experience and having no internet in the room was a blessing.
Stayed 2 nights in Dec 2021
Response from Hotel Le Reve by MIJ on 25 Dec 2021
Dear Iris, thanks for sharing with us your experience. We´re happy to hear you enjoyed your time with us and appreciate our staff's attention! About the maintainance of the hotel, actually, we are in a "work in progress" moment. We are recently recovering after the pandemic closure and crisis and step by step we are doing all the necessary improvement. We hope to see you here again soon!! Best Regards from Le Reve Family

8/10 Good

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, nice rooms and great view! Staff are very nice and it is a great place to relax.
Stayed 6 nights in Dec 2021
Response from Hotel Le Reve by MIJ on 19 Jan 2022
Gracias

6/10 Okay

Ehab

Liked: Cleanliness
Salty water
My girlfriend and I stayed for 4 nights. The hotel is nice but it’s challenging to get to. Narrow unlighted road full of potholes. You will definitely get lost at first so be aware! The most u usual and discomfort issue we experienced at the hotel was the water used to shower and to wash was salty. We complained about it but nothing was done. I think this is the only hotel that supplies their gustes with salty ocean water.
Stayed 4 nights in Nov 2021
Response from Hotel Le Reve by MIJ on 19 Jan 2022
Gracias