Thank you so much not only for choosing Iberostar Selection Paraiso Maya Suites but also for taking the time to share your experience with us.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.On the other hand, concerning our a la carte restaurants, we will relay your opinion to our team of professional chefs who will make the most of the improvement possibilities that your comments provide us with. Gastronomy is a pillar of our company and it is through feedback such as yours that we can constantly progress and develop on our quest for complete customer satisfaction.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Best Regards,

n behalf of the management of Iberostar Playa Paraiso Maya, I would like to thank you for visiting our resort during your recent vacation here. Your insightful comments are highly appreciated.Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Although we sincerely regret reading that your recent stay at Iberostar Selection Paraiso Maya Suites fell short of your expectations, we are grateful for the time you spent to share your feedback with us.Allow us to mention that at Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We assure your comments will be considered to improve our guests’ experience. We would like to think that you will give us another opportunity and visit one of our many hotels in the future.Best regards,

It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Selection Paraiso Maya Suites. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your observations and we look forward to serving you again at our hotel.Best Regards,

Firstly we thank you for contacting us to share your concerns related to your recent holiday.Allow us to say that we are a company committed to excellence, relying on continuing innovation, evolution, and constant enhancement of all aspects of the services we offer and we can assure you we are fully committed to our guests and to their safety and well-being.It is important to say that we work with high standards and protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards our Food & Beverage team supervises that the food is prepared with the highest levels of hygiene and quality. In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, water, procedures, and every tool and equipment used for food handling. Our main goal is your complete satisfaction and to make you feel as relaxed and pampered as possible. Please know that we appreciate your feedback and we thank you for bringing up to our attention the aspects that did not make your stay as pleasant as it could have been.We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in satisfying you completely.Best regards,

Thank you for sending us your feedback.We value your opinion and regret that your expectations have not been exceeded. Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We thank you for your comments and we assure you they will be considered to improve our guests’ experience. Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

We would like first of all to thank you for your excellent review of Iberostar Selection Paraiso Maya Suites. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon.Best Regards,

We thank you for choosing Iberostar Selection Paraiso Maya Suites as your recent holiday destination. We truly regret reading about the situation you have mentioned and we hope your son is doing better now.It is important to say that Iberostar Hotels & Resorts takes the safety and well-being of our guests very seriously therefore we strongly encourage our guests to notify us about any incident or situation that may arise during their stay, so our team can assist you in a timely manner. We truly regret to know that despite the efforts of our team to assist you we couldn’t regain your trust. We cannot stress enough the importance of our guests’ safety in our properties.Also, it is important to mention that we are proud to be environmentally conscious and we strive to be in complete harmony with our environment and we are committed to the environmental preservation and respect for the local fauna and flora in all the destinations where our Resorts are located, and for this reason our exotic wildlife roams around the resort, as this is their natural habitat. Allow us to inform you that we have biologists on-site who take special care of them and all the species that inhabit the property.We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Please note that during the last decade, we have hosted millions of guests at our hotel resorts in Mexico. We note that a very substantial portion of our business is repeat business. We believe that the level of repeat business that we have experienced over the years is the very best testimony to the manner in which we have cared for our guests, to their sense of comfort and safety and to their very high level of satisfaction.We hope to have another opportunity to host you and change your perception about our resort through the excellent service that has distinguished us over the years.Sincerely,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

First and foremost, we would like to thank you for choosing Iberostar Selection Paraiso Maya Suites on your most recent vacation.We are happy to hear that overall you had a good time with us.We also appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.Likewise,we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,

We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

We thank you for choosing Iberostar Selection Paraiso Maya Suites as host of your recent vacations.It is a pleasure to know that overall you enjoyed your vacation experience. On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our Resort. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Likewise, we appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,

Thank you for choosing Iberostar Selection Paraiso Maya Suites and for sharing your experience with us.We are delighted to read that you had a pleasant time in our hospitality. On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiencesWe hope to have the honor of hosting you once again on your upcoming vacations.Kind regards,

We would like to express our appreciation for your kind words and positive rating of Iberostar Selection Paraiso Maya Suites. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,

We would like to express our appreciation for the time that you have taken to send us your review.Allow us to mention that our main goal is to provide our guests with an amazing experience, and we regret to read that the quality of our service did not meet your expectations. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times. On the other hand, we are saddened to know that our entertainment program was not to your liking. Our Star Friends team works with great enthusiasm and makes a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests, such as yoga, volleyball, water polo, aqua fit, bingo, beach games, zumba and dance lessons, and much more. In addition we have a variety of fantastic shows available for the whole family, these can be enjoyed at the theater and at the beach for our Fire show. All this information and schedules is available in our Iberostar app.Also, we regret you had some difficulties with your dinner reservations, however, allow us to explain that our restaurants operate under a system of different seating times planned to create a personalized and fine dining experience. Once again , we thank you for sharing your observations and although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

First and foremost, we would like to thank you for choosing Iberostar Selection Paraiso Maya Suites for the third time.We are delighted to read that our buffet has exceeded your expectations. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.On the other hand, allow us to mention that our main goal is to provide our guests with an amazing experience, exceeding their expectations at all times. For this reason, we are concerned to read that you encountered some inconveniences at your check in. We would like to emphasize that at Iberostar, service orientation and personalized attention to our customers are of the utmost importance and it is our priority to guarantee a memorable vacation for our guests. We assure you that our front desk team does everything in their hands to accomplish this by assisting our guests the best possible way. Likewise, we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,

First and foremost, we would like to express our appreciation to you for choosing Iberostar Selection Paraiso Maya Suites for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,

We are very pleased to read that you had such a pleasant time in Iberostar Selection Paraiso Maya Suites.It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

First and foremost, we would like to thank you for choosing Iberostar Selection Paraiso Maya Suites on your most recent vacation. We are happy to hear that overall you had a good time with us.On the other hand, we regret to know that the size of our complex did not suit your needs. Allow us to mention that Iberostar thinks about our guests’ needs and requirements and therefore, we have different Resorts with smaller facilities. You will find the same consistent level of excellent service that characterizes us along with beautiful and cozy facilities. We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Once more, thank you for your review.Best regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Selection Paraiso Maya Suites and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

We would like first and foremost to thank you for choosing Iberostar Selection Paraiso Maya Suites for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

It was a pleasure to host you at Iberostar Selection Paraiso Maya Suites on your recent holidays.It is gratifying to read that you had a great vacation experience with us. Also, we are delighted to read that you enjoyed our restaurants. We will pass on your compliments to our team who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.On the other hand, allow us to mention that we are characterized by our immaculately clean hotels and we totally agree that it is essential to a comfortable stay. It is important to say that all pools comply with the strictest safety and hygiene protocols and are deep cleaned daily using certified, eco-friendly cleaning products proven to kill 99.99% of viruses, and bacteria. We regret that you did not receive this impression.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We look forward to welcoming you back again. Until then, we wish you all the best. Best regards,

First and foremost, we would like to thank you for choosing Iberostar Selection Paraiso Maya Suites on your most recent vacations.Allow us to mention that we make every effort to exceed all of our guests’ expectations with a unique experience and ensure every detail of your stay is perfect and we are saddened to read that we did not fully succeed.On the other hand, it has been quite disappointing to know that our culinary offer did not live up to your expectations.Gastronomy is one of the pillars of our resort.Our dedicated team of professional chefs do work very hard on a daily basis to offer national and international produce, using only the highest quality and fresh produce in order to satisfy the most discerning palates. We will relay your comments to our team of chefs for their consideration and we thank you for sharing your observations with us.Furthermore, we regret to know that the size of our resort was not the perfect fit for you. We would like to mention that Iberostar thinks in the needs and requirements of all our guests and, therefore, we have different resorts with different concepts at your disposal. We are sure we have the perfect Resort for you to have the perfect vacation.Again, we thank you for choosing Iberostar for your holiday and hope to have the pleasure of serving you again soon.Best regards,

First and foremost, we thank you for your kind loyalty and trust towards Iberostar Selection Paraiso Maya Suites. Our guest's enjoyment is top priority and we are disappointed to hear that on this occasion your stay was not as perfect as it should have been. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that we haven't accomplished our goal with you. We kindly ask our guests to approach our Public Relations department for anything you may need in order to make your stay more comfortable. We always look for the opportunity to primarily find a solution to any issues while our guests are in our hospitality.We do not want to lose your loyalty and hope to have the opportunity to serve you again so we can regain your trust through the warm and attentive service of our team, who once made you our loyal guest.Attentively,

We would like to thank you for choosing Iberostar Selection Paraiso Maya Suites for the second time.It pleases us to read that you enjoyed your stay with us.We hope to have the opportunity of welcoming you again. Sincerely,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Selection Paraiso Maya Suites. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story. Also, we are happy to hear that you enjoyed the service provided by our wonderful staff.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

We would like first of all to thank you for choosing Iberostar Selection Paraiso Maya Suites.Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.On the other hand, it has been quite disappointing to know that you have not been completely satisfied with our culinary offer. Gastronomy is such an important pillar in our hotels, with our professional chefs preparing fresh food on a daily basis, as we know that this is a principal factor in a satisfactory holiday experience.Likewise, we thank you for sharing your observations and we hope that you visit us again soon.Best Regards

First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Selection Paraiso Maya Suites and we want to thank you for sharing your experience with others.We are very pleased that the efforts of our passionately prepared gastronomy have left a wonderful impression on you.Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.Best Regards,