Confusion at check-in since I booked through expedia and ended up being billed twice, even though I explained I had already paid. Associate immediately corrected the next day when I confirmed second charge did occur. Disappointed Jacuzzi was not working.
Check in was friendly, easy and professionally done. We were pleased with everything and the noise level was better then originally expected. The bed was not as comfortable as I hoped it to be but that could me because of personal preference. I awoke with a small back ache.
I have had busines in the Richmond area frequently. I have stayed at the Microtel a total of four times now and have had a wonderful experience every time. The raits are good and the rooms are clean and stocked. Great staff with easy check in and out. Never had a complaint to pass on.
Our rooms were beautiful and clean - extra pillows and blankets were stocked in the closet. The facilities were well maintained, and we enjoyed a delicious hot breakfast buffet each morning. Our children took advantage of the pool and basketball court. We could not have been more pleased.
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