Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, AUSTRALIA

Focussed on Tour Groups

Posted 28-Sep-2014
Comfortable but small rooms. Bar & Restaurant dominated by tour groups. Not enough staff on duty. Restaurant in evening more like a transport cafe. Expensive parking. Reception very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Slough

Nice hotel in central location

Posted 25-Aug-2014
Cons: Breakfast and wi-fi should be included as standard.
Lovely hotel with an excellent swimming pool and SPA
5 out of 5
Recommended
for Families
by travelers from USA

Excellent stay at Crowne Plaza Heidelberg

Posted 27-Jun-2014 on Hotels.com
Hotel is located just a couple of blocks from the historic cobbled pedestrian-only area - just a 5 minute walk. Well appointed, large, immaculate room. Excellent air conditioning (very hot outside temps this summer), large comfy bed with extra pillows available. Coffee/tea maker and fixings as well as fridge. Wonderfully friendly & efficient front desk staff - thank you dear Frank, Jessica, and Caterina! They made us feel very welcome. Highly recommend this hotel and would stay here again. :)
5 out of 5
Recommended
for Everyone
by A verified traveller

Very good standard, close to old town

Posted 07-Jun-2014
Pros: Beds and pool
Cons: Cheaper breakfast
Excellent ; breakfast not inc and would have been very expensive at 22 euros.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 02-Jun-2014
Loved where the hotel was located. It was only a brief walk away from Old Town. The hallways smelled a bit smoky but the room did not at all. Breakfast buffet was the best we had on our two week trip!
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 29-May-2014
Pros: Room size, and food was excellent. Breakfast is way over priced.
Location: Located in deterating neighborhood.
Nice hotel. Bit pricey for Heidelberg. Major concerns are the security from groups of Muslim men sitting outside front entry from early am and staying there all day and evenings smoking and looking at the women and comments. A group holding a business meeting spoke concerns of the men to me in the lobby, and I escorted the 2 women to a Taxi. They identified the men as unemployed Muslims that are poorly dressed and repulsive
5 out of 5
Recommended
for Everyone
by Erin from San Jose, CA

Perfect location!

Posted 27-May-2014
Pros: Did I mention the heated swimming pool and spa in the downstairs level?
Cons: If I could return more often...
Location: Shopping, Old Town, University of Heidelberg and Bibliotecca, restaurants, and of course, the Castle.
Walking distance to the Hauptstrasse with all the shopping, restaurants, University, and City Centre that make Heidelberg such a special place! Walking distance to the Castle (for a great workout!) and beautiful views of the city. Hotel Staff? They were ALL helpful and professional...couldn't have had a better experience!
5 out of 5
Recommended
for Everyone
by marge from massachusetts

Great location. Easy walk to the Haupstrasse

Posted 16-May-2014
Pros: Staff was excellent and very helpful
Cons: Give frequent stay points even when room is booked through Expedia
Location: Short walk to public transportation and the main tourist area in Heidelberg
Easy to get on the highway A little difficult to find when we first came into town
3 out of 5
by karen from s

Overpriced.

Posted 05-May-2014
We thought with the price and location it would be more of a room than it was for a four star hotel. The bed was comfortable, and you can walk into the old city and to the philosophers way, but both are a hike to get to, so don't be fooled thinking you are very close to the centre. Internet was not included. Breakfast was not included.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Swissmiss from Cumbria

Excellent location

Posted 26-Apr-2014 on Hotels.com
We've stayed in Heidelberg before but this hotel is so close to the old town for a one night stopover we will certainly be back. Quality hotel and good breakfast. Staff friendly and efficient.