Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Buckinghamshire

Good location as very close to the High Street

Posted 16-Dec-2014
Pros: Handy location, clean, good facilities.
Cons: Not sure anything can - the noise is just one of those things
Location: High street for shopping, the funicular up to the castle, the Christmas markets!
Close to the High Street shops and sights of Heidelberg. The room was very comfortable and included a bathrobe as well as the usual toiletries. Unusually in our experience of German hotels there is a kettle and tea/coffee etc. The only down side was it was a bit noisy, but I am afraid that is unavoidable due to the location - if you are sensitive about traffic and people noise then this may not be the place for you. The hotel reception and pool were clean and welcoming. There was a notice at the pool saying 'no swimming costumes' in the sauna and steam room, although I did see a couple of people using it who had theirs on. The Reception staff were very pleasant and helpful. We did not eat in the hotel, so I cannot comment on the food. All in all a really comfortable and welcoming place.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal

Great hotel, good location

Posted 08-Dec-2014
Pros: The staff were excellent, warm, welcoming and efficient.
Cons: The cost of breakfast is astronomical!
This hotel is very comfortable, and surprisingly affordable. Breakfast is a touch pricey, however there are many options near by which the hotel staff is pleased to assist with.
Comment from Hotel Management
11-Dec-2014 by CrownePlaza, Hotel Management
Dear Marvin Thank you for your review and your praise regarding our staff and location. We regret that the cost for our breakfast seems too pricey for you. Our breakfast buffet offers a wide selection of warm and cold dishes, beverages and various coffee specialities. It is a pleasure to read that our staff was able to assist you in this matter. We look forward to welcoming you back soon. Kind Regards, Koren Yueksel, General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Stuttgart

Nice hotel close to the Altstadt

Posted 17-Nov-2014
Pros: The breakfast buffet.
Cons: The shower, though fine, could use an upgrade.
Check-in, check-out and everything in between met my expectation.
Comment from Hotel Management
28-Nov-2014 by CrownePlaza, Hotel Management
Dear Bob Thank you very much for your recent visit to Crowne Plaza Heidelberg City Centre and for taking time to write this review. It is a pleasure to read that we met your expectation. We are looking forward to welcoming you again in the near future! Kind Regards, Koren Yueksel, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice location

Posted 16-Nov-2014
Had a good time at the spa and swimming pool area, nice lobby, good location hotel Staff was nice
Comment from Hotel Management
28-Nov-2014 by CrownePlaza, Hotel Management
Dear Anonymous Thank you very much for your review in regard to your recent stay at Crowne Plaza Heidelberg City Centre. It is a pleasure to read that you enjoyed your stay with us. I have already passed on your positive feedback to my team. It will definitely be an inspiration to them to continue their efforts. We look forward to welcoming you back soon in Heidelberg. Kind Regards, Koren Yueksel, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel im Stadtzentrum.

Posted 27-Oct-2014
Cons: Raumpflegerinnen und keine männlichen "Studenten",bzw "junge Männer" für die Raumpflege einstellen.
Sehr schönes Zimmer und die Ausstattung auch. Leider ist der Zimmerservice nicht ganz auf dem Niveau des Ganzen, unsere Handtücher waren sehr nass, wir wollten diese jedoch nicht auf den Boden werfen, denn im Hotel dieser Klasse dachten wir wäre es selbstverständlich, dass so nasse Handtüche gewechselt werden. Am Abend im Zimmer angekommen fanden wir leider die feuchten Handttücher hinter der Tür hängend (sind nicht ganz trocken geworden). Wir haben die Reception angerufen und man hat uns versichert, dass gleich trockene Handtüche gebracht werden, leider warteten wir vergebens. Schade!!!! Wir hatten keine Lust, noch einmal zu intervenieren. Duschgel und Shampoo wurden auch nicht aufgefüllt. Das Bett wurde auch nicht so, wie wir es von Hotels kennen, gemacht. Es sah aus, als ob ein Teenager es gemacht hätte. Für so viel Geld müsste der Zimmerservice besser sein.
Comment from Hotel Management
04-Nov-2014 by CrownePlaza, Hotel Management
Sehr geehrter Anonymous, vielen Dank für Ihren Besuch und die Zeit, die Sie sich genommen haben, uns Ihren Eindruck mitzuteilen. Es tut uns leid, dass der Houskeepingservice nicht zu Ihrer Zufriedenheit war. Ihre Hinweise haben wir bereits an unsere Houskeeping Abteilung weitergeleitet, die sich umgehend darum kümmern wird, um solche Dinge wie unaufgefülltes Duschgel in Zukunft zu vermeiden. Umweltschutz liegt uns am Herzen, daher steht ein Aufsteller im Bad, der unsere Gäste bittet, wenn frische Handtücher gewünscht werden, die Handtücher zum Austauschen auf den Boden zu legen. Dass wir Ihnen auf Wunsch, keine frischen Handtücher gebracht haben, bedauern wir und entschuldigen uns für alle entstandenen Unannehmlichkeiten. Wir hoffen, Sie wieder bei uns im Crowne Plaza Heidelberg City Centre begrüßen zu dürfen. Mit besten Grüßen, Koren Yüksel, Hoteldirektor
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel in a life area

Posted 12-Oct-2014
Pros: It is located in an open area
Cons: Well everything is open for improvement and it should be improved
Location: Walk by the beach and enjoy the nearby POPs
I have been using this Hotel for the Last 16 years - I liked the area and the people
Comment from Hotel Management
23-Oct-2014 by CrownePlaza, Hotel Management
Dear Wesi, Thank you very much for your loyalty and for choosing our hotel as your domicile in Heidelberg for the last 16 years. We highly appreciate your feedback and assure you that we will take it seriously. We hope you will continue to choose Crowne Plaza Heidelberg City Centre for your future travel needs. We already look forward to welcoming you back. Kind Regards, Koren Yueksel, General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne, AUSTRALIA

Focussed on Tour Groups

Posted 28-Sep-2014
Comfortable but small rooms. Bar & Restaurant dominated by tour groups. Not enough staff on duty. Restaurant in evening more like a transport cafe. Expensive parking. Reception very helpful.
Comment from Hotel Management
07-Oct-2014 by CrownePlaza, Hotel Management
Dear John, Thank you very much for your recent visit to Crowne Plaza Heidelberg City Centre and your feedback. We have different categories of rooms, starting with standard rooms with a size of 24 sq meters up to junior suites with a size of 47 sq meters. Many thanks for your comment about the staff on duty during your stay. Please rest assured that we take your comment serious and we apologize for any caused inconvenience. All the more it is great to read that you were pleased with the helpfulness of our colleagues at the Front Desk. We look forward to welcome you back soon in Heidelberg. Kind Regards, Koren Yueksel, General Manager
5 out of 5
Recommended
for Couples
by Annafrom Stockholm

Centralt hotell med allt man behöver.

Posted 22-Sep-2014 on Hotels.com
Trevligt, fräscht hotell i centrala Heidelberg. Promenadavstånd till shopping och restauranger men hotellets läge är mycket lugnt. Hotellet erbjuder spa, pool och litet gym. Rummen var rymliga och frukosten mycket bra. Finns shuttle bus direkt från Frankfurts flygplats till hotellet.
5 out of 5
Recommended
for Getaway With Friends
by Natasha and Karenfrom Bonn Germany

Posted 20-Sep-2014 on Hotels.com
The front desk service was excellent. Friendly, attentive, and responsive to All our needs. Breakfast was excellent mix of offers was very very healthy. I would highly recommend this hotel . Location is perfect for shopping.
Comment from Hotel Management
29-Nov-2014 by CrownePlaza, Hotel Management
Dear Natasha, dear Karen, thank you very much for choosing Crowne Plaza Heidelberg as your domicile away from home. Thank you also for your kind comments about the hotel, location and front desk service. The entire front desk team is happy about your compliments and we are very pleased to read that you have enjoyed your stay. We look forward to welcoming you back one day in future again. Kind Regards. Koren Yueksel. General Manager
4 out of 5
Recommended
by M&Tfrom Melbourne Australia

Good location expensive parking

Posted 20-Sep-2014 on Hotels.com
Very nice hotel, comfy bed, no free WIFI with expensive parking. Our room overlooked the Bus Depot which was noisy most of the day.
Comment from Hotel Management
07-Oct-2014 by CrownePlaza, Hotel Management
Dear M&T, Thank you very much for staying with us and for taking time to write a review. We really appreciate your positive comments about the hotel and the bedding. Regarding to the noise due to the bus depot we are really sorry for any caused inconvenience and highly appreciate if you would have informed us during your stay to give us the chance to provide a room move. We would be pleased if you give further preference to our hotel and hope to welcome you back soon. Kind Regards, Koren Yüksel, General Manager