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Reviews of Hotel Plaza Playa - Near Playa del Carmen Main Beach

3 out of 5
Hotel Plaza Playa - Near Playa del Carmen Main Beach
Calle 20 entre 25 y 30, No. Ext. 83 No. Int. 2, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 193 out of 446 reviews" "
Rating 8 - Good. 193 out of 446 reviews" "
Rating 6 - Okay. 46 out of 446 reviews" "
Rating 4 - Poor. 9 out of 446 reviews" "
Rating 2 - Terrible. 5 out of 446 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best area for those who want to be close to all the excitement and fun but also be able to sleep somewhere quiet at night. This place has a gated parking lot for our rental car which saved a lot of worry, and the hotel is right next to the convenience store for a quick bite. It is not far away from Playa Del Carmen, being no more than a 10-minute walk to 5th Ave / ocean where everything is. The area is well-lit and feels extremely safe, and we would love bring our families here next time. Staff was extremely sweet, speaking English and Spanish alike. The person who was in charge of our stay was new yet the most welcoming and most amazing person imaginable.
Stayed 2 nights in Feb 2024

8/10 Good

Patricia Patiño

Liked: Cleanliness, staff & service, property conditions & facilities
Tisi ok
Stayed 4 nights in Feb 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
I was basically happy with the room ect. I booked this particular hotel because it advertised an elevator. It has an elevator, but it has been out of commission for over a year. I am 72 years old and have a few mobility problems. The staff was accommodating and gave us a room on the second floor, meaning that I would only have to navigate one set of stairs. It was still difficult at times, especially in the heat.
Stayed 20 nights in Jan 2024

8/10 Good

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, but it was just a little noisy
Stayed 1 night in Jan 2024

4/10 Poor

GOWTHAM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good frontdesk but not cleaned
Cons:- Bed wasn't cleaned or bedsheets were not changed, 1am shouting voice from some customers, water stoped during bath (another person went down and asked front desk, they fixed). Pros:- frontdesk people nice and friendly with smily face, quick check in, alowed me to park my car inside gated area , offered one more day for less price than online.
Stayed 1 night in Jan 2024

10/10 Excellent

Janusz

Liked: Cleanliness, property conditions & facilities
We liked easy parking, closeness to town and the beach.
Stayed 1 night in Aug 2023

8/10 Good

Mylène

Liked: Cleanliness, room comfort
Hôtel à bon prix
Hôtel à une quinzaine de minutes à pied de la plage. Il y a une épicerie et toutes les commodités à proximité. Par contre, la literie aurait besoin d'un remplacement et l'insonorisation laisse à désirer.
Stayed 1 night in Jan 2023

6/10 Okay

Steve

Liked: Cleanliness
The room was ok. Chain in the toilet had snapped so it didn’t flush. No biggie. Shower leaked water all over the floor. Again, no biggie. The worst part was the noise. My room was across the street from a truck loading facility. Seemed like it was active all night. But over all the hotel was nice and clean. Comfy beds.

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2022

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming to Playa Playa for the last several stays and I am always happy. Staff is lovely, rooms are very clean, nice beds, oodles of hot water with good pressure, great wifi and strong aircon. It is in a safe area and I am very comfortable walking around as a single female. Tons of great places to eat. It is quiet and nice.
Stayed 2 nights in Nov 2021
Response from RECEPCION on 10 Nov 2021
Hello good morning. A pleasure to have you as a guest Miss Cindy and a great pleasure that you always visit us. Best regards. Thelma Alonzo

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities
Hotel and staff are lovely as always. Beds are comfy. There was a problem with getting hot water in the morning. Other than that, everything is very nice
Stayed 1 night in Nov 2021
Response from RECEPCION on 10 Nov 2021
Hello Miss Cindy. We are very sorry for the inconvenience, we greatly appreciate your visits to the hotel, we will always be at your service. Best regards. Thelma Alonzo

10/10 Excellent

cindy louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay as always. Simple, clean and close to everything. Staff is very kind and helpful.
Stayed 5 nights in Aug 2021
Response from Fabiola on 11 Sept 2021
Thank you!!! We love to have you here!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from Fabiola on 24 Jul 2021
Thank you very much!!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very clean, the staff who work all very friendly, Negative: the elevator does not work, the wifi is very bad, you cannot use it even to check your bank accounts, very noisy at night.
Stayed 5 nights in Jun 2021
Response from Fabiola on 24 Jul 2021
Thank you very much

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked. Lots of hot water and pressure. Staff was very nice. beds are comfy. Simple but nice
Stayed 1 night in May 2021
Response from Fabiola on 7 May 2021
Thank you very much for your comments. We hope to see you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2020
Response from Fabiola on 30 Nov 2020
Thank you very much, Best Regards

10/10 Excellent

Brad, Ohio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price and friendly staff. The room was simple and clean.
Stayed 2 nights in Jun 2020
Response from Fabiola on 23 Jun 2020
Thank you very much for your comments! We hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This room was a great deal for the $30US a night!! I'd stay here again. Clean, location was close to 5th Ave and the beach. The room also had a mini fridge. The bed was firm but not uncomfortable. The pillows were too thin and firm for me. There is a grocery store warehouse across the street so there is some delivery truck noise in the early AM hours.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A budget friendly property. Very clean and attentive staff. The location is perfect if you are planning on taking the ADO.
Stayed 1 night in Nov 2018
Response from Fabiola on 19 Oct 2019
Thank you very much for your commnents! We hope to see you back soon,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Close to shopping and great restaurants! Extremely friendly and accommodating staff!
Stayed 1 night in Sep 2019
Response from Fabiola on 19 Oct 2019
Thank you for your comments! We hope to see your back soon

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weary traveler finds comfortable accommodations p
The staff was very friendly and helpful. The room was clean and modern and decor. The hotel was in the middle of businesses, however there were several restaurants to choose from.
Stayed 3 nights in Jun 2019
Response from Fabiola on 6 Jul 2019
Thank you very much for your comments. Best Regards

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Fabiola on 6 May 2019
Thank you very much.

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back.
Awesome little new hotel. Just a couple blocks from 5ta Avenida. Super clean! Staff was friendly and helpful. And the price was super cheap.
Stayed 1 night in Apr 2019
Response from Fabiola on 6 May 2019
Thank you very much...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Location is good staff are nice close to many good restaurants and supermarket
Stayed 2 nights in Feb 2019
Response from Fabiola on 16 Feb 2019
Thank you very much for your comments Best Regards

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019
Response from Fabiola on 3 Feb 2019
Thak you for your commets. Best Regards

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Met expectations
Stayed 1 night in Jan 2019
Response from Fabiola on 29 Jan 2019
Thank you for your comments! Best Regards

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
This place is a bit over-priced. the condition is tolerable but only with very basic accommodations, facilities are old and sometimes crappy. staff were OK, but very slow processing requests, which is actually common in this country. the hotel is next to some warehouse facility and very noisy in the evening. It's quite far from shopping street. overall, not recommended.
Stayed 1 night in Jan 2019
Response from Fabiola on 12 Jan 2019
Muchs Gracias por sus comentarios. Trabajaremos para mejorar nuestro servicios.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
This place is a bit over-priced. the condition is tolerable, but very old and sometimes crappy. the room only has very basic accommodations and nothing fancy at all.
Stayed 1 night in Jan 2019
Response from Fabiola on 1 Mar 2019
We sorry very much your opinion, we are doing our best to make everything better. Best Regards

8/10 Good

Amy

Travelled with family
Liked: Staff & service
If you are looking for a budget hotel, a simple clean, and safe place to sleep, and will be out during the day, this is a place to stay. Close to the city center and shopping mall. Staff is very friendly. I stayed in a room facing the street and it was really loud during the night, the hotel staff was willing to meet my request of changing to a quieter room without extra charge, appreciate that. I was stayed here for 3 night as the place closes to the Xplor and Xcarte park. I would recommend it.
Stayed 3 nights in Dec 2018
Response from Fabiola on 12 Jan 2019
Mucahas Gracias por sus comentarios. Esperamos su visita nuevamente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Fabiola on 7 Jan 2019
Thank you very much por your commets. We hope to see your soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
the hotel is good, it has spacious and nice rooms, the beds are comfortable, it is always very clean and the staff is very friendly, it is well located if you need restaurants nearby and walk to the 5th avenue. The bad , the pillows are not good, the toilet is damaged a day and a half, the water goes constantly, and we were 3 days without wifi. there is also a market place in front that do not let sleep because they start at 3 in the morning, it would be good to install double windows that do not let the noise pass.
Stayed 9 nights in Dec 2018
Response from Fabiola on 7 Jan 2019
Antes que nada, una disculpa por todos los inconvenientes. Agradecemos sus comentarios que siempre nos ayudan a mejorar. Saludos Cordiales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cheap, no frills hotel in walking distance of Playa's 5th avenue. Excellent value for money. Good wifi and air con. We were first given a room without a toilet seat, but the staff quickly gave us another room on our request.
Stayed 1 night in Oct 2018
Response from Fabiola on 6 Nov 2018
Thank you for your comments. Best Regards

2/10 Terrible

Guadalupe, Chicago,IL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in Hotel Plaza Playa for one night with my boyfriend. We checked in like at 10pm and went directly to sleep. My boyfriend woke me up at 3am to check on him because he said he felt like something walking on his body. I turned the light on and find the room full of ants. I went to the receptionist and ask to direct me with the manager in regards my issue and she said that there was no manager in the hotel and that I had to wait until he started his shift and that there were no more rooms available. We checked out and I asked if we could get a refund and she said to give her my phone number and that the manager will call me back. Its been 3 days and I have not received a call back nor a refund. The receptionist was rude and didn't mind my issue. I showed her all the pictures and said that all they could do is to clean in. How can you rent a room full of ants and not do anything for your guest?
Stayed 1 night in Aug 2018
Response from Fabiola on 17 Aug 2018
Hello, First of all, l apologized with you about this issue. If l had this complaing before we could change you for sure you for another room. But I didn´t knew anithyng until you left.I tried to reach you but it was impossible.

8/10 Good

Simon, San Pedro, Belize

Liked: Cleanliness, staff & service, room comfort
Always convenient
This is my go to hotel in Playa. Small and unassuming, the room rates are always reasonable. It is situated close to the new bus station and not far from the strip. The only issue that I've ever had with it, is that sometimes it can be noisy due to the proximity to the main road.
Stayed 2 nights in Jul 2018
Response from Fabiola on 25 Jul 2018
Thank you very much for your comments!! Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent condition for a 3-star hotel. Newly renovated room, comfortable mattress, mini-fridge worked well, had basic amenities. Had animal towel decor on the beds, nice touch. Immaculately clean floors. 50+ channels in English and Spanish. Air conditioning worked well.
Stayed 1 night in May 2018
Response from Fabiola on 7 May 2018
Thank you very much for your comments!

8/10 Good

Viki, Ljubljana, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I stayed here 4 nights. First night it was hard to sleep because of the noise from outside (factory) but after changing room (even number room) it was great experience. Big, very clean, comfortable beds with good WiFi. Free purified water available in the hallways and free coffee in the morning. It's very close to the beach, supermarket store and to the restaurants. Free parking anytime and very friendly staff.
Stayed 4 nights in Feb 2018
Response from Fabiola on 6 Mar 2018
Thank you very much for your comments. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Plaza
The hotel and staff were excellent. Some of the other patrons were very noisy! They had no respect for the other people staying there! There was quite a bit of outside noise due to construction going on. We would stay there again with earplugs. The elevator and the locked parking lot rate a 5 Star rating
Stayed 1 night in Feb 2018
Response from Fabiola on 18 Feb 2018
Thank you very much for your comments. We hope to see you back soon. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A little noisey with the fruit distrisbuter across the street. Also 1 mile from the beach.
Stayed 7 nights in Feb 2018
Response from Fabiola on 17 Feb 2018
Thank you very much for your comments, we are working to improved every day. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
like location stayed there before, good rest. near by
Stayed 4 nights in Jan 2018
Response from Fabiola on 5 Feb 2018
Thank your for your comments. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to La Quinta
For the price you pay, the place is nice. The room was clean. The bed was a little too hard for me. But overall stay was good and I would recommend the place.
Stayed 1 night in Jan 2018
Response from Fabiola on 24 Jan 2018
Thank you very much for your comments

6/10 Okay

Diana, Miami

Good location, very basic.
The hotel is located 5 blocks away to the main street in Playa del Carmen, we choose it because we need a place to stay to go to Coba, Tulum, visit Cenotes and complete other activities that we have planned in advance, so we don't spend too much time inside the hotel, the room was very small and we booked a room with two double beds, but they had nothing available when we arrived, so we get a room with one double bed and a sofa bed, very disappointed, also it was a little difficult for the person to find our reservations through Expedia. room and bathroom need improvements, we have some problems with the hot water on shower but we didn't complaint, no pool, not restaurant, no amenities, but just blocks away of everything including local restaurants, shopping, clubs, supermarket. I considered a little expensive for the service, but it was a high season and everything else was sold out, if you need a place to sleep one night will be fine.
Stayed 1 night in Dec 2017
Response from Fabiola on 16 Jan 2018
Thank you very much for your comments, we will work out all the things we need to improve. Best Regards

10/10 Excellent

Xiaofan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Fabiola on 12 Jan 2018
THANK YOUR VERY MUCH! Best Regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Good location. Friendly, professional staff.
Great location. Within 5 min walk to all Playa del Carmen has to offer. Friendly and professional staff. However, greeted by a toilet full of number two and blood on the seat when first walking into room. Our room was also parallel to rooms of another hotel, one of which was having a party at 3 in the morning with loud music and yelling. Because of the close distance we could hear everything, making it hard to sleep. The hotel receptionist was very helpful however and took initiative. The noise stopped within 15 min making it possible to sleep. The room is basic. Just the bare necessities. No wash cloths. No ironing board. No microwave. For the same price our friends got a room at a brand new hotel kiddie corner to ours, completely furnished with a full kitchen including silver ware and pots & pans, and a balcony connecting the living room and bedroom.
Stayed 3 nights in Dec 2017
Response from Fabiola on 7 Jan 2018
Thak you very much for your comments, we will take note to imporve all the appliances. Best Regards

10/10 Excellent

Daniel, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, well located and affordable
Third time at this hotel, friendly staff, I had an special request regarding the location of my room and they help me.
Stayed 1 night in Nov 2017
Response from Fabiola on 20 Nov 2017
Thank very much for choose us again...I hope we see you again soon!

8/10 Good

ricardo, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel comfy bed
Room was ready at arrival , I usually stay close to 5 avenida however this hotel was 4 blocks walking distance , price was great at 1/4 of more of what I usually pay , everything from food to any necessity was a block away , great location , bed was a king comfy bed , Room was large and clean . Only issue was the hot water took a little time to come down , pick a room away from street it does get a little noisy from the business across. No pool no big deal for me was at the beach all day. The nativo restaurant serves great food and great fruit juices at a very reasonable price . Don't get taken to pay $150.00 for a night stay , stay here pay way less .rooms are modern updated with an elevator free parking in front or in private ajoining parking lot . I enjoyed staying here for the $ I saved and for the confort and installation of the hotel , would definitely recommend .
Stayed 1 night in Nov 2017
Response from Fabiola on 10 Nov 2017
Muchas Gracias por sus comentarios, esperamos que pronto puedan volvernos a visitar.

8/10 Good

PANCHO, DENVER,CO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
WONDERFUL FOR BASIC NEEDS
THIS IS OUR 3RD TIME STAYING HERE. EVERY THING WAS ACCEPTABLE BUT THERE SEEMS TO BE A CHANGE IN OWNERSHIP OR MANAGEMENT OVER THE LAST YEAR. YEARS PAST THE COMMON AREAS WERE VERY CLEAN NOT A SPEC OF DUST ANYWHERE IT WAS SPOTLESS , ELEVATOR IS STAINLESS STEEL AND IN SERIOUS NEED OF CLEANING. NOW COMMON AREAS WERE A BIT DIRTY IN NEED OF DUSTING AND CLEANING , PARKING LOT ALWAYS HAD TRASH THIS TIME. ALSO A DISAPPOINTMENT THAT THE CAFE NEXT DOOR IS NO LONGER.
Stayed 7 nights in Oct 2017
Response from Fabiola on 10 Nov 2017
Muchas Gracias por sus comentarios, para mejorar lo que sea necesario, esperamos que pronto puedan volvernos a visitar. Saludos Cordiales. Equipo Hotel Plaza Playa

8/10 Good

Eric, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice basic hotel
This was my second time to stay at this hotel this year. The first time was in May for six nights and this time I stayed four nights. The hotel is in a great location. A few blocks from 5th avenue and a lot of restaurants nearby. I was disappointed that the breakfast place next to the main lobby was no longer there. Their breakfast was great and affordable. So I ate at a place around the corner. It was good but twice the cost. The staff was supper helpful and I enjoyed this time having all my clothes washed before I left at the laundry mat next to the hotel. My wife appreciated it as well when I got home. Great service for a wonderful price. Enjoyed may week diving and eating around the city of Playa.
Stayed 4 nights in Oct 2017
Response from Fabiola on 10 Nov 2017
Muchas Gracias por sus comentarios, esperamos que pronto puedan volvernos a visitar.

10/10 Excellent

Angela, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, well-priced hotel in Playa del Carmen
This hotel exceeded our expectations. Room was very spacious. Closet was large. Shower huge. Bed & pillows comfortable. Water pressure good. The lobby's decor was bright & attractive. Parking was within a gated area right off the lobby, elevator & staircase. Staff spoke English fairly well, were friendly & helpful. Price was super...less than $35 USD total, even in the off-season for this nice of accommodation, was a screaming bargain! Several blocks from beach but convenient location to grocery stores, restaurants, etc. Only negative was noise during the night from trucks unloading at Dac across the street. Would totally stay here again but would probably request a room off the street side.
Stayed 1 night in Oct 2017
Response from Fabiola on 10 Nov 2017
Muchas Gracias por sus comentarios, esperamos que pronto puedan volvernos a visitar.

10/10 Excellent

R, St. Petersburg, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premesis is very clean. Location is walking distance to local and tourist areas. Staff is very pleasant and considerate. Fabiola is amazing! She is honest, professional, and very accommodating. Outstanding customer service! Not the type of place if you want resort-like amenities or views. But the perfect place to stay if you plan on taking excursions during the day and resting during the night. I felt very safe while staying here. The ice cold a/c, in-room safe, fridge and wifi we’re all completely functional and the bed was comfortable and sheets were clean. Towels were provided and folded into animals everyday (lol). No phone in room, but was able to use front desk phone for outgoing local calls. TV in room, but I honestly never turned it on. Overall, I’m completely satisfied with my stay here. Totally worth it.
Stayed 3 nights in Sep 2017
Response from Fabiola on 8 Nov 2017
Muchas Gracias por sus comentarios, esperamos que pronto puedan volvernos a visitar.