Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Casa Blanca

3.5 out of 5
Casa Blanca
Coral Negro, Playacar Fase 1, Esquina Biajaca del Mar, Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 63 out of 151 reviews" "
Rating 8 - Good. 53 out of 151 reviews" "
Rating 6 - Okay. 19 out of 151 reviews" "
Rating 4 - Poor. 10 out of 151 reviews" "
Rating 2 - Terrible. 6 out of 151 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
There are many stairs to get to each floor and no air conditioning in common areas. There is no table in the room and no pool on site. The sheets were very scratchy and there is no blanket only a sheet to cover you.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, nice room, great staff, great breakfast, great area. All rooms are second floor or higher with no elevator. Consider this if older or have physical limitations.
Stayed 1 night in Nov 2019
Response from Jenny Nava - Casa Blanca Manager on 29 Nov 2019
Hello! Thank you for your comment and recommendation for our future guests. We are glad to know that you enjoyed the comfort of our rooms, our delicious breakfast and the advantages of an excellent location. We hope to see you again soon!

10/10 Excellent

Lisette, Los Angeles CA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy cerca del ferry que te lleva a cozumel, la central de autobuses ADO, la quinta avenida ... el area es muy segura tienen los cuartos muy limpios y el aire acondicionado es excelente .... en las mañanas de 8:00 am-11:00 am te preparan desayuno tipo bufette ... huevito revuelto, salchichas, fruta, cereal, cafe, jugo algo muy practico para comenzar el dia.. . . Te dejan usar sus instalaciones .. microondas su comedor, su refri, su estufa para tu conveniencia.... todos son muuuy amables y estan al pendiente que no te haga falta nada en todo momento los precios son mas que accesesibles por la zona y las amenidades definitivamente regresaria .... El lugar es como si estuvieras en casa ... el lugar no tiene television en tu cuarto ni tampoco tiene alberca pero nosotros nos hospedamos ahi porque ivamos a hacer tours practicamente solo llegabamos a descansar..... muchas Gracias por todo desde recepcion, las personas que cocinan, las que limpian los cuartos.... a todos mil gracias😍😍😍😍
Stayed 3 nights in Jul 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review is 100% satisfaction
Excellent, overall friendly staff with great customer service, Breakfast included every day, peaceful,clean and near to mall,restaurants and bus terminal..I highly recommend this place.we stayed 7/6/2019 5 nights
Stayed 5 nights in Jul 2019
Response from Jenny Nava - Casa Blanca Manager on 21 Jul 2019
Thank you very much for your words! This is your Casa Blanca in Playa del Carmen and you are part of our family. Come back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Jenny Nava-Casa Blanca Manager on 10 Jul 2019
Thanks for your rating! We hope to return soon. Regards.

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendable
Súper cómodo, buena ubicación y atención excelente
Stayed 1 night in May 2019
Response from Jenny Nava - Encargada de Casa Blanca on 20 Jun 2019
Muchas gracias por tu comentario! Nos complace saber que nuestros huéspedes perciben el cuidado que ponemos en cada detalle. Te esperamos de regreso pronto! Saludos,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful about this experience. The service was excellent. The only thing to mention is the parking situation. It is a lovely security gated area, but there very limited designated parking for guests. The overflow is instructed to park in the public parking lot across the street, but it was full when we were there... Otherwise, all was very good. Location was great!
Stayed 1 night in Feb 2019

10/10 Excellent

David, Beverly Hills, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable rooms, clean, fresh. The area is very quite. Good WiFi and warm water.
Stayed 1 night in Dec 2018
Response from The Manager on 7 Jan 2019
Good Morning, we really appreciatte your coment. Our principal objetive is that you feel comfortable here. You are really welcome whenever you want to come. Have a nice day! Kind Regards

10/10 Excellent

Cecilia, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely bed and breakfast. Clean, comfortable and very central! the location was excellent. the only not so good part was that the internet wasn't working in the rooms. so we had to hang out in the lobby to be able to connect. but other than that it was a great place to stay for the price.
Stayed 2 nights in Sep 2018
Response from Casa Blanca Playa del Carmen on 24 Oct 2018
Thank you for your comments and for your visit. For us it is a pleasure to welcome in White House Playa del Carmen. See you soon.

6/10 Okay

Guadalupe

Disliked: Property conditions & facilities, room comfort
Stayed 8 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and an excellent location great breakfast with tons of fresh fruit
Stayed 1 night in Jul 2018
Response from Casa Blanca B&B on 1 Aug 2018
Thanks you so much! We wait you again! Regards

10/10 Excellent

Aaron, des moines iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and enjoyable very nice staff and very affordable
Stayed 1 night in Jun 2018
Response from Casa Blanca B&B on 1 Aug 2018
Thanks Aaron! We will be so glad to have you again ! Regards

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como estar entre amigos!
Súper lugar para quedarse, céntrico, atención excelente, cómodo y limpio!!
Stayed 1 night in Jun 2018
Response from Casa Blanca on 1 Aug 2018
Gracias por quedarse con nosotros.Fue un placer tenerlos y los esperamos de nuevo! Saludos

8/10 Good

JULIO CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
The ubication was really good, that breakfast awesome and the bed very comfortable. Im thinking to go back in a few months
Stayed 7 nights in May 2018
Response from Casa Blanca B&B on 1 Aug 2018
Thanks you for choosing us! We hope you like to come back soon :)

10/10 Excellent

Caelan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo
Reasonable room ,king size bed ,good air conditioning ,quiet ,just out of Mosh pit of 5TH AVENUE ,PLAYADEL CARMEN
Stayed 6 nights in Feb 2018

8/10 Good

Haitam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
budget friendly.
Due to the congestion, it made the experience undesirable. Service and location were amazing, the only downside was a lack of parking and it is very difficult to find parking in the location. At the gate, the security recognizes this place as Casa Che, which is also how it's identified on google maps.

2/10 Terrible

Robert, Seattle WA

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good. Book if you don't have another option
It was a bad experience overall. The toilet had a leak that totally left the bathroom useless. We booked this hotel for a single night after a long trip so we needed a shower and a good rest. That was not possible.
Stayed 1 night in Jun 2017

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean room at a great price and a block away from the beach. Great location.

8/10 Good

pamela

Liked: Cleanliness, staff & service, room comfort
Good for the price, but bring your own microwave!
I stayed in one of the apartments, it had a full size bed and two bunk beds. Basic accommodations. Very nice common area for breakfast with wifi which was located in another building around the corner. Very nice and helpful staff. My only complaint is why oh why aren't there microwaves in these mini-apartments? Hot plates and little gas burners are so 20th century......

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente

4/10 Poor

Bradley

Liked: Cleanliness
Disliked: Room comfort
Great Location, Almost No Water!
Overall, this place had it's good points as well as bad. Here's my take. I was in the standard apartment. Pros: Very clean, great towels, quality toiletries provided, great a/c and fans, comfortable bed, fantastic quiet location, basic but sufficient for a low price, friendly staff. Cons: TERRIBLE water pressure. Just a trickle comes out of the shower so if keeping clean and having water to bathe is important to you, don't select the standard apartment. Also, the breakfast was questionable. I didn't eat it.

4/10 Poor

Cepulyte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
I cannot emphasize strongly enough that you should not stay in this hotel. It was an absolute nightmare from start to finish. The room was damp and moldy and my partner found blood on the sheets at the bottom of the bed. Additionally, the back patio door was broken and they were unable to fix, offer alternative accomodations, or an apology/discount for this massive inconvenience (I mean the most basic function of a hotel is to provide its inhabitanys with a door that locks. They refused to do so and after extensive conversations wit the onsite manager as well as the regional manager in Tulum we recieved a rude and unsatisfacory response. Save yourslef the headache and avoid this hotel. There are plenty of hotels in the area that can offer a clean room, a lock on the door and a positive customer service experience. Unfortunately, Casa Che is not one of them.

2/10 Terrible

JG, DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No walls (yes, that's right), hostile staff.
There are no walls in the "room" we got. This place (and its many cockroaches and ants) might pass as a decent hostel. But when I hear "B&B," I think "charming." It is not charming. It is misleading advertising to post pictures of some room they may own and then put guests in a room that is like a hut...with cruel signs that say to be sure to turn the air conditioner off before you leave: there's no a/c. (Cuz no walls...) It was so loud (from actually being part of the outside) hat we couldn't even hope to sleep. We watched other guests ask staff how to find a taxi. Staff said they could not help. They also didn't seem to communicate with one another. We had made a request and when we checked in, staff was unaware. The location is not bad. Kind of charming area. Very touristy. But I was awake a lot googling how to contact emergency services if I needed them. Because I was scared. And just a flimsy little lock on the door, like a lock to a bedroom.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Great value with easy access to the beach and restaurants. A really good base for exploring the coast.

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PlayaCar
The security was 24x7. The area was great. There is something to do for everybody in the familly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hostel :)

6/10 Okay

samuel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Tasty treat stolen money
The Good: The receptionists make some tasty Arroz con Leche. The bathrooms are clean. Quiet neighborhood. A bed and a half to a room. The Bad: The beds are really, really hard. I had $160 and a credit card stolen out of my bag while in Casa Che's care. The scuba company they partner with isn't the best.

6/10 Okay

Verified traveller

MY DISLIKES....
OUR ROOM DIDN'T HAVE A TV SET. ALSO THE ROOM WAS A BIT NOISY FROM PEOPLE WALKING BY THE STREET.I ALSO END UP PAYING MORE AT THE RECEPTION DESK BECAUSE THEY WERE NOT ABLE TO TAKE THE PAYMENT THRU HOTELS.COM, OTHER THAN THAT GREAT LOCATION.

8/10 Good

ricardo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
The staff were very friendly and helpful. The location is very quiet and close to the beach.

10/10 Excellent

kathrine, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problem
This was a super safe neighborhood. Breakfast was quite good. Close to 5th AV for eating and shopping, ferry and bus terminal. I have nothing bad to say about this hotel
Response from Juli on 9 Jul 2016
Thanks for your comment!! Florencia Antar

8/10 Good

Matias, London

Liked: Staff & service
Disliked: Cleanliness
good location hotel with friendly staff
we had a good time in Playa del Carmen, and most was for the location and the people we met, the staff did everything to make our stay a great one but unfortunately we had to change the room the 2nd night due to an overbooking, no elevator, hence if you are in the 2nd floor is quite inconvenient, extras like shampoo, conditioner, shower gel would be great. The building is nice, and rooms spacious. In general I'm happy with the place and it worth the price. thanks.
Response from Florencia Antar Mananger on 5 May 2016
Thanks for your recomendations!!

8/10 Good

David, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly receptionists, nice breakfast, quiet.
Response from Juli on 9 Jul 2016
Thanks for yourcomment Florencia Antar Mananger

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, very clean, excellent location
We stayed 1 night while traveling between Cozumel & Holbox. We were able to leave our luggage when we arrived at noon and check in later. We were glad to have some help from people on the street so far as identifying the B & B. Location is excellent, in a quiet neighbourhood, about 4 blocks from the ferry terminal & ADO station. Staff were helpful when we arrived. The room was very plain, but clean. Breakfast was excellent, a good assortment of fresh fruit, oranges to juice, ham, cheese and eggs to cook as you wish. Che B & B is good value, close to the centre of Playa.
Response from Juli on 14 May 2016
Thanks for your comment!! Florencia Antar Mananger

10/10 Excellent

Luis , Cuernavaca, Mor.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms with a magnificent location
Casa Che B & B is located inside PlayaCar, but very close to 5th Av and the beach. My room was not in the main building but has a lovely terrace and the beach was located only 2 min walking inside the private residential PlayCar. Security, attention and an excellent cost-benefit relationship.
Response from Florencia Antar on 13 Mar 2016
Thanks for you comment Luis!!!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The shower head is terrible, making the water came out barely enough for me to take a shower and unable to wash hair. So I have to use the tap in the hand washing sink to wash hair. The stairs in the house make it hard to carry big luggage.
Response from Florencia Antar on 12 Mar 2016
We want to know in what room did you stay

6/10 Okay

katie

Disliked: Room comfort
Nice place, close walk to everything.
The Casa Che was a nice play to stay. We paid higher than expected due to the Christmas/New Year season, it was more than we would have liked to pay for what we received but overall was a nice place to stay. The breakfast was good, you can cook your own eggs and they have bread and fruit as well. The location is great, kind of difficult to find at first but they can send you the info and a map. Overall it was a nice place to stay for us. The location is a close walk to the beach and nearby shops, restaurants and 5th ave.
Response from Juli on 14 May 2016
Thanks for your comment!! Florencia Antar

4/10 Poor

Judith, Osakis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware the "penthouse"
We had the "penthouse" at $400+/night when I booked it. NOT worth it! $200/night would have been pushing it. Now, to be fair, it was Playa Del Carmen on December 26-28 so I am certain all were jacked up in price due to the holiday weekend, however, I have never paid so much and received so little in return in my life. These older buildings are always quaint for those who want something out of the norm but if you don't like being exposed to the elements, bugs, etc., this probably is not the place for you. It had a small kitchenette with a gas hot plate, a microwave and a refrigerator but the dishes, utensils and cooking supplies were very limited. The cabinet doors were made out of old cloth. No coffee maker, no dish soap, no dishtowels. There was no bottled water in the unit so you had to either bring bottled water in or go and fill your bottles at the main house. DON'T DRINK THE WATER. The unit listed two bathrooms but one only flushed about every fourth time and the door would not close. The bathroom off the main bedroom had sewer gas up through the toilet. There was NO air conditioning, only two ceiling fans and one table fan. The outdoor patio did help. It appeared as though this "penthouse" at one time may just have been the roof patio of the building that they tried to convert to a rental unit by putting up walls and a thatched roof. On the positive side, breakfast was adequate and the staff friendly.

10/10 Excellent

ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Juli on 14 May 2016
Gracias por su puntaje!! Florenia Antar Mananger

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little B&B in a quiet location close to the beach. Rooms are big and clean. However, If youre looking for atmosphere or to meet other travelers this probably isn't the place for you. the staff were plenful but maybe some more info on tours and activity options would be useful. All round great stay though!
Response from Florencia Antar on 12 Mar 2016
Thanks for your comment, we try to give more information Florencia Antar Mananger

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL
NICE BED AND BREAKFAST HOTEL, IN A GREAT NEIGHBORHOOD VERY NICE TO WALK TO THE BEACH OR TO 5TA AVENUE, WHERE ALL THE RESTAURANTS, CLUBS, AND ACTION IS, FRIENDLY STAFF . REAL NICE.
Response from Juli on 14 May 2016
thanks for your comment Javier Florencia Antar Mananger

10/10 Excellent

Richard, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly enjoyed staying at your Hotel...The Best!!!
Everyone was friendly and the service was EXCELLANT
Response from Juli on 14 May 2016
Thanks Richard for you comment!! Florencia Antar mananger

4/10 Poor

RONALD

Disliked: Staff & service, property conditions & facilities, room comfort
Wasn't pleasant. No service when I got in at midnight. Had to sleep in a sofa in waiting area.
Response from Juli on 31 Oct 2015
We're deeply sorry for what happened but we would like to point out that, even though we do not have 24-hour reception, we do receive each of our guests no matter what time they arrive at night. In your particular case, we did not know you were coming as your friends had already checked in and didn't say anything about your arrival so late at night. Otherwise, we would have been here to check you in. We hope you understand and we send you our most sincere apologies. Regards,

10/10 Excellent

reginald, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo, great service & best staff ever
Great location in a fantastic neighborhood over looking trees, a few steps from the beach & 5th ave. The staff was very friendly with a service of a 5 star hotel. They helped me so much. I would rate their service a perfect 10. They are a couple of blocks from the Ado airport bus station, thus no need to take a taxi. My room was very big (that is the only room i saw), clean with a nice bathroom. Quiet Neighborhood, perfect for sleep or work.
Response from Juli on 31 Oct 2015
Thanks for your comment!!

8/10 Good

Reut, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, minor problems
The Che b&b was very good place to stay for one person. I liked the breakfast and the location of the hotel. There was a constant noise of a water pump and that was annoying at night time. The towels were not clean and had stains on them. Other than that i had good staying!
Response from Juli on 10 Oct 2015
Thank you very much for your comment

10/10 Excellent

steven, palm springs ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
went to wedding at playa car palace very close my room was nice and the place was easy to find
Response from Juli on 10 Oct 2015
Thank you very much for your comment