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Senses Riviera Maya By Artisan-all Inclusive-adults Only

4.0 star property

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June 2024

Senses Riviera Maya By Artisan-all Inclusive-adults Only

Photo gallery for Senses Riviera Maya By Artisan-all Inclusive-adults Only

Porch
Exterior
Premium bedding, free minibar, in-room safe, desk
Property amenity
Microwave, espresso maker

Overview of Senses Riviera Maya By Artisan-all Inclusive-adults Only

Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
Playa del Carmen
  • Popular LocationMaroma Beach1 min walk
  • Popular LocationParadise Beach1 min walk
  • Popular LocationPlaya Paraiso Golf Course20 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)33 min drive
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Room options

View all photos for Pool View Suite

Premium bedding, free minibar, in-room safe, desk

Pool View Suite

Highlights

Balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
  • 1076 sq ft
  • Studio
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

Highlights

Balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
  • Studio
  • Ocean view
  • Sleeps 2

View all photos for Ocean View Suite

Premium bedding, free minibar, in-room safe, desk

Ocean View Suite

Highlights

Balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
  • 1076 sq ft
  • Studio
  • Ocean view
  • Sleeps 2

View all photos for Suite Deluxe With Ocean View

Premium bedding, free minibar, in-room safe, desk

Suite Deluxe With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe With View

Premium bedding, free minibar, in-room safe, desk

Room Deluxe With View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Ocean View

Premium bedding, free minibar, in-room safe, desk

Suite Master With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Outdoor pool, free pool cabanas, pool umbrellas
Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only
Pool
Hot tub
Breakfast included
All-inclusive
7.6 out of 10, Good, (1004)
The price is £222
per night
1 May - 2 May
Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

About the area

Playa del Carmen

Located in Playa del Carmen, Senses Riviera Maya By Artisan-all Inclusive-adults Only is in the suburbs and on the beach. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Maroma Beach and Tres Rios Ecopark. Arrecife de Puerto Morelos National Park and Temazcal Natura are also worth visiting. Spend some time exploring the area's activities, including golfing.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Maroma Beach - 1 min walk
  • Paradise Beach - 1 min walk
  • Playa Paraiso Golf Course - 20 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 5 min drive
  • Tres Rios Ecopark - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • Cena Trattoria By el Faro - 4 min drive
  • Snake Bar At Iberostar Maya - 9 min drive
  • Restaurante el Tapatío - 4 min drive
  • Rhapsody Mixology Bar - 9 min drive
  • El Museo - 16 min walk

About this property

Entire place

Senses Riviera Maya By Artisan-all Inclusive-adults Only


Property Location
Located in Playa del Carmen, Artisan Playa Paraíso is by the sea, a 4-minute drive from El Manglar Golf Course and 10 minutes from Dr. Alfredo Barrera Marin Botanical Garden. This 4-star hotel is 7.4 mi (11.9 km) from Maroma Beach and 11.2 mi (18 km) from El Camaleon Mayakoba Golf Course.

Rooms
Make yourself at home in one of the 38 air-conditioned rooms featuring private pools and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining
Satisfy your appetite with local and international cuisine at Cavamar, one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 8 AM to 11 AM for a fee.

Business, Other Amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages

English, Spanish

Property amenities

Beach

  • Private beach
  • Beach shuttle (surcharge)
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels

Pool/Spa

  • In-room massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Private pool
  • Spa tub

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self-parking on site
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • On-site car hire

Restaurants on site

  • CavaBar
  • Cavamar
  • The Blend

Food and drink

  • Microwave
  • Espresso maker

Dining

  • Free breakfast available
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Free stocked minibar
  • Room service
  • Snack bar/deli

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathroom

  • 1 bathroom
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with cable service
  • Games room
  • TV in a common area

Outdoor areas

  • Balcony
  • Rooftop terrace
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • In-room massages
  • Free bottled water

Location highlights

  • Near the ocean
  • Near the sea
  • On the bay
  • On the waterfront
  • In the suburbs

Things to do

  • Theme parks nearby
  • Golf nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 38 rooms
  • 4 floors
  • 1 building
  • Built in 2015

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: MXN 130 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Artisan Senses Hotels Collection Riviera Maya Hotel
Artisan Senses Hotels Collection Riviera Maya Playa del Carmen
Artisan Playa Paraíso Hotel Playa del Carmen
Artisan Playa Paraíso Hotel
Artisan Playa Paraíso Playa del Carmen
Artisan Senses Hotels Collection Riviera Maya
Artisan Playa Paraíso
Senses Riviera Maya By Artisan all Inclusive adults Only

Frequently asked questions

Does Senses Riviera Maya By Artisan-all Inclusive-adults Only have a pool?

Yes, this property has an outdoor pool.

Is Senses Riviera Maya By Artisan-all Inclusive-adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Senses Riviera Maya By Artisan-all Inclusive-adults Only?

Self-parking is free at this property.

What time is check-in at Senses Riviera Maya By Artisan-all Inclusive-adults Only?

Check-in begins at 3 PM.

What time is check-out at Senses Riviera Maya By Artisan-all Inclusive-adults Only?

Checkout is at noon.

Does Senses Riviera Maya By Artisan-all Inclusive-adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 130 per vehicle applies.

Where is Senses Riviera Maya By Artisan-all Inclusive-adults Only located?

Nestled on the beach, this Playa del Carmen aparthotel is just steps away from Paradise Beach and Maroma Beach. Virgen Beach and El Manglar Golf Course are also within 15 minutes.

Senses Riviera Maya By Artisan-all Inclusive-adults Only Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 82 out of 152 reviews" "
Rating 8 - Good. 39 out of 152 reviews" "
Rating 6 - Okay. 17 out of 152 reviews" "
Rating 4 - Poor. 6 out of 152 reviews" "
Rating 2 - Terrible. 8 out of 152 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

veronica, Algonquin

Disliked: Amenities, property conditions & facilities
All meals are a la carte, which is good. However, hotel is in need of maintenance... Hot tubs were not working for most of my stay, elevator broke down twice during my stay.
Stayed 4 nights in Jul 2023

6/10 Okay

Robert, Tucson

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
beautiful surrounding
Stayed 4 nights in Nov 2022

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view suite was very nice for celebrating my husband’s and I honeymoon. For us to be vegans the chef did a great job
Stayed 6 nights in Jun 2022

6/10 Okay

Deanna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel has beautiful rooms with amazing views, however the service from the staff was less than adequate. There are no phones in the room, so you have to text the staff with any needs through the What's App app. We had a 10 day stay. Our 2nd day, AC went out, took 2 days to fix. The 4th day, the microwave went out, after repeated texts and in person requests, the microwave was never fixed during our entire stay. I requested coffee be delivered at 8am to our room, it never arrived. After repeated texts I was assured it would be delivered promptly, never got it. Around 5pm, the gate to the beach is locked so you have to get a staff member to let you out onto the beach. To get back in, you have to again, text them. After texting NUMEROUS times, and waiting for 45 minutes to be let back into the hotel, my husband and I had to scale the wall to get back inside. These are just a few examples of the poor customer service we received during our stay. Unfortunately, the service at this hotel is pretty bad, so much so, that even though we loved the room, the view and the location, we will not be staying here ever again.
Stayed 10 nights in Apr 2022

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided a welcome package when we got into the room. Really easy to communicate with staff.
Stayed 2 nights in Apr 2022

6/10 Okay

clara, Irvine

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful and large rooms, amazing views. Great amenities in the room. Nice property, good location. Lacks good maintenance. The sofas in the room had stains and were dirty. Several areas in the property need some care.
Stayed 1 night in Apr 2022

4/10 Poor

Larissa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The staff was horrible and rude to us when we got to the hotel. We asked for a room service and it arrived 40’ late and cold. We ordered a taxi and a lunch box for the morning and neither of those were there when we left for our expedition. Some of the charges on our bill weren’t from our room! We Never felt welcome at that hotel. The restaurant was fine. The concierge was the worst person at that hotel, rude, arrogant and incompetent.
Stayed 3 nights in Feb 2022

6/10 Okay

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall I liked the property, it is small and quiet. The room looks as presented online. I loved my balcony it was facing the ocean and private enough if I wanted to lay out in the nude. The hotel has only one restaurant and it closes at 10pm in addition all of their meals are kids portions. I actually lost one pound while staying 4 days and I am not exaggerating. The snack area is a vending machine that the front desk did not have change in exchange for pesos. For your return flight Be sure to schedule your COVID test upon arrival because they didn’t ask and if you forget you will need to get it at the airport. The hotel is not near shopping if that is your fancy. It’s a shame because I would stay again if they fixed what I consider a food and snack challenge.
Stayed 3 nights in Dec 2021

10/10 Excellent

Luis

Stayed 4 nights in Nov 2021

6/10 Okay

Nicola

Liked: Cleanliness, staff & service
The reason for the neutral ratings is because some rooms were being renovated while I was there so while trying to relax by the pool all I could hear was power tools. The resort and quality of the room I stayed in was otherwise fine, but the construction sounds were very disappointing and I didn’t know in advance that they would be happening during my stay.
Stayed 1 night in Oct 2021