Great location, friendly and helpful staff. Close to Dana Point harbor and freeway access to San Diego and other parts of Orange County. Willingness to accommodate by staff was terrific. One concierge, Michael, was above and beyond repeatedly.
"Great staff. Great facilities. Wonderful vacation."
From the very start the front desk staff was very helpful and courteous and even assisted in switching my room when I noticed that we were on the wrong side of the hotel. Or maybe I was on the right side of the hotel and just thought I chose a better view? Who's to say, but I do know they were very friendly and accommodating! Also, whenever I had a question, there was always someone at the other end of the phone line who could help. I believe a gentleman named Geoffrey helped me a few times? I could be wrong on the name but I spoke to the same individual over the course of the 5 days I was there and he was more than helpful each time. I also truly appreciated the housekeeping staff who came back in the late afternoon to turn-down the room after I had slept through the morning's rounds. Thank you!
Although the kids play area wasn't quite complete when I stayed (not that I would have used it), I could tell that it will be an awesome addition to the wonderful pool deck. I loved that the water was heated to the perfect temperature in the evenings as well.
The workout facilities were awesome! I could spend all day playing on the raquet ball and basketball courts and lifting weights as well. The lockers were also very nice and had everything one could possibly need. I was very pleasantly surprised at the extensivity of the workout facilities and programs offered.
From the moment we arrived the staff were very accommodating. They set us up in a quite room near the pool as requested. Our room was spacious and clean and our fridge was stocked with the groceries we had ordered prior to arriving. What a wonderful FREE service! We made use of the full kitchen and enjoyed the comfortable beds.
We have been to many hotels in the area and for the great deal we got we where happy. Close walk to disney parking lot and road the shuttle bus from there for free, Staff was very friendly and house clean does a great job the room was perfect and brand new. Did not eat or drink inside hotel unable to rate that.
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