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"First class service from the moment we walked into the hotel. Lovely warm welcome from reception, couldn’t do enough for us . They gave us complimentary drinks vouchers and welcome cakes delivered to the room . It was my fathers 87 birthday and the even made him a beautiful birthday cake which he was so touched by . The waiting staff were excellent very attentive, food plentiful and delicious. Th e room was clean and comfortable "

"Really impressed with our stay. It's a shame the Chlorine alert went off whilst in the pool today. Otherwise, great facilities and very friendly staff to help out."

"Nice room "

"Hotel is very close to train station and cruise terminal. Food in restaurant was excellent quality and very reasonably priced. Room was very clean, well appointed and super comfortable bed."

"Well located and comfortable "

"This is an outstanding hotel on the water in Southampton. The staff is professionnel, the room is lovely with a balcony and views of the harbour, the restaurant top notch. "

"friendly staffs. We booked a few rooms together for a trip. One of the group arrived around 9pm and their room was given away. We paid ahead with all rooms booked well ahead. They found a solution was to put my friends in next hotel across the street with upgrade. How did this happen? our groups were split in 2 different places. I am pretty upset."

"Was pleasantly surprised at the quality of the room, helpfullness of the staff and the fantastic venue. Only minor issue was that there was only decaff coffee in our room. Soon fixed!! Would be happy to stay here again "

"Happy that I checked in on line when I got the email which gave me a priority for earlier check in. The concierge staff was wonderful helping with our bags, storage and delivery and pickup from our room, ordering a taxi etc. the crew in LEO's bar kept us waiting for table service. We ended up eating at the restaurant in the hotel where the service was excellent and the American burgers were amazing. We had lunch at Leo's (fish&chips) and it was delicious. Had to go to the bar to order food and drink at Leo's even after I asked if they had table service. Shower in room gave us a challenge turning the water off. "