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"Luxurious, great food and the friendliest staff you’ll meet anywhere"

"Great! Would definitely recommend. Staff, facilities and location are all perfect. "

"The property was beyond our expectations. Staff went out of their way to make our stay more comfortable. Their restaurant was superb and the breakfast spread was top notch. Jimmi, the receptionist very efficiently organised transport to Sapa for us at the last minute...a big shout out for all the staff especially Jimmi and Alex. Would wholeheartedly recommend this place to anybody looking for a place in Hanoi Old Quarters. Great location...great food...great staff...great rooms...what more can one ask for!"

"Great team, thank you all"

"Booked this hotel as a 21st Birthday treat for my daughter and her friend. They stayed in the Gem Lake View Suite. It was fabulous the staff went out of their way to make it special for my daughter and wouldn’t hesitate to stay here myself. 5 star luxury 5 star service. Well done! "

"We loved our stay at the Lotus Boutique. It was right in the heart of the Old Quarter. The staff was amazing from the minute we checked in. We used the airport transfer service and that was very smooth and easy too. It's a small hotel with basic rooms -- but we'd definitely return. "

"The location was convenient, central and close to the lake. The room was clean and comfortable. There was a variety of food available for breakfast. The staff were amazing- helpful and were all ready to assist any time of the day. "

"This was one of our best hotel stays in Vietnam. The staff were amazing. Very helpful and friendly. The included breakfast was great. Easy quick walk to the lake and also a bit longer but easy walk to train street Spa massage was very good. Nice to be in the old quarter. Would highly recommend this hotel. "

"The breakfast was beyond expectations .The service was royal and the staff were helpful and friendly. Pillows and bed were comfortable. The carpet in the rooms looks old and you have to take a taxi or grab to go anywhere. "