2/10 Terrible
Claudia
Travelled with partner
21 Oct 2023
Disliked: Staff & service, amenities, property conditions & facilities
This property was incredibly hard to find. There’s no signage to locate property. Nothing luxury about it. There’s graffiti and filth everywhere. Asked around and no one knew where hotel was located. Called the number on your site and no one answered. Finally figured it had to be where a metal green gate was. No signage or any way to figure who to call or how to get in. A man who came out let us in. A small sign inside said the name of hotel but can’t see it from outside gate since there’s an additional door to walk through. You then have to go up one tower to get to check-in, again no signage, and a whole different tower to rooms. No signage on the tiny elevators either. Took us an hour to figure all the above out. We asked everyone we saw and no one knew!!! Finally found room tower who directed us to the other tower for checking. Once checking in, I asked about scheduling the “FREE 24 hour Shuttle Service” that was advertised in your site. I have photos of this service offer. The agent said they DID NOT have the 24 hour shuttle nor any shuttle service. I emphatically said to him that was the only reason I chose that hotel since our worry was finding a ride at 3:30 am. He didn’t believe me. Told him where I found it advertised and showed him the photos of the description. He said he would ask. He asked two people and they discussed it in Italian under their breath for several minutes. Finally said no we don’t have that. We had to pay out of pocket for taxi. Very disappointed
Claudia
Stayed 1 night in Oct 2023